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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 441 of 16,595 decisions matching "Notting Hill Genesis"

Decisions

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31 Jul 2025 Reasonable Redress Notting Hill Genesis (202332704) Case 202332704 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be moved to a property with a wet … 30 Jul 2025 Maladministration Notting Hill Genesis (202320998) Case 202320998 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate and access to her … 30 Jul 2025 No Maladministration Notting Hill Genesis (202405095) Case 202405095 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of excessive noise from her heat interface unit (HIU). … 30 Jul 2025 Maladministration Notting Hill Genesis (202425027) Case 202425027 · Managing Relations The complaint is about the landlord’s handling of: A leak in the property. Damp and mould in the property. Electrical … 25 Jul 2025 Maladministration Notting Hill Genesis (202234288) Case 202234288 · Financial The complaint is about the landlord’s response to concerns about: The administration of service charges. A pre-existing sinking fund. The … 25 Jul 2025 Partial Maladministration Notting Hill Genesis (202427550) Case 202427550 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp, mould, and a leak inside the property. … 24 Jul 2025 Reasonable Redress Notting Hill Genesis (202405804) Case 202405804 · Financial The complaint is about the landlord’s handling of the year-end service charge accounts for 2022-2023. The Ombudsman has also taken … 23 Jul 2025 Reasonable Redress Notting Hill Genesis (202440517) Case 202440517 · Managing Relations The complaint is about the landlord ‘s handling of: The resident’s reports of a faulty shower. The resident’s complaint. 21 Jul 2025 Partial Maladministration Notting Hill Genesis (202404192) Case 202404192 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of a loss of heating and hot water. Complaint … 17 Jul 2025 Maladministration Notting Hill Genesis (202422119) Case 202422119 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The provision of sandbags, reimbursement for damaged goods, and flooring repairs after … 27 Jun 2025 Maladministration Notting Hill Genesis (202317422) Case 202317422 · Financial The complaint is about the landlord’s handling of: The resident’s service charge account. The associated complaint. 24 Jun 2025 No Maladministration Notting Hill Genesis (202333114) Case 202333114 · Estate Management The complaint is about the landlords: Decision to withdraw the resident’s access to on-site parking. Response to the resident’s request … 23 Jun 2025 Partial Maladministration Notting Hill Genesis (202336066) Case 202336066 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns regarding the delays in … 13 Jun 2025 Partial Maladministration Notting Hill Genesis (NHG) (202426512) Case 202426512 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould and the completion of the … 12 Jun 2025 Reasonable Redress Notting Hill Genesis (202313623) Case 202313623 · Financial The resident has complained about the landlord’s response to her request for compensation due to a communal light being connected … 12 Jun 2025 No Maladministration Notting Hill Genesis (NHG) (202312382) Case 202312382 · Managing Relations The resident’s complaint is about the landlord’s handling of: Her concerns about the installation of an air conditioning system. Her … 30 May 2025 Partial Maladministration Notting Hill Genesis (202308701) Case 202308701 · Planned Works The complaint is about the landlord’s handling of: Leaks in the property. Damp and mould. The resident’s request to replace … 30 May 2025 Partial Maladministration Notting Hill Genesis (202320092) Case 202320092 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Antisocial behaviour (ASB) reports, including items left in communal areas. A transfer … 30 May 2025 No Maladministration Notting Hill Genesis (202341809) Case 202341809 · Managing Relations The complaint is about the landlord’s: Response to the resident’s compensation claim. Complaint handling. 30 May 2025 Partial Maladministration Notting Hill Genesis (202422574) Case 202422574 · Health and Safety (inc. building safety) The complaint was about the landlord’s response to the resident’s reports of: The resident’s fuse box “sparking”. Damp in the … 23 May 2025 Partial Maladministration Notting Hill Genesis (202408736) Case 202408736 · Financial The complaint is about: The landlord’s handling of repairs to the heating system and subsequent leak. The landlord’s response to … 23 May 2025 Maladministration Notting Hill Genesis (NHG) (202337733) Case 202337733 · Information and data management The complaint is about the landlord’s handling of a request for rehousing. The Ombudsman has also considered the landlord’s: Complaint … 16 May 2025 Maladministration Notting Hill Genesis (NHG) (202304281) Case 202304281 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard of the grounds maintenance and its … 15 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202408282) Case 202408282 · Financial The complaint is about the landlord's handling of: Repairs to the front door and hallway entrance door as well as … 13 May 2025 Maladministration Notting Hill Genesis (NHG) (202320106) Case 202320106 · Managing Relations The complaint is about the landlord’s: response to repairing the resident’s boiler. complaint handling 9 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202333954) Case 202333954 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from her upstairs neighbour. The Ombudsman has … 9 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202410174) Case 202410174 · Financial The complaint is about the landlord’s handling of: the level of rent increase in 2024. the resident’s concerns about the … 8 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202324857) Case 202324857 · Financial The complaint is about: The landlord’s handling of the resident’s reports that her mobility scooter had been stolen and her … 7 May 2025 Mediation Notting Hill Genesis (NHG) (202214960) Case 202214960 · Financial The complaint is about the landlord’s handling of: Repairs to flooring, windows and holes in the property. Payments for the … 30 Apr 2025 Maladministration Notting Hill Genesis (202304740) Case 202304740 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. We have also investigated the landlord’s complaint … 30 Apr 2025 Reasonable Redress Notting Hill Genesis (202326386) Case 202326386 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about parking on the estate. 30 Apr 2025 Partial Maladministration Notting Hill Genesis (NHG) (202306374) Case 202306374 · Information and data management The complaint is about the landlords handling of: Repairs to the resident’s platform lift. The resident’s requests for interior decorating. … 29 Apr 2025 Partial Maladministration Notting Hill Genesis (202202911) Case 202202911 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of reports regarding the communal lights and concerns about the associated service charges. … 29 Apr 2025 Partial Maladministration Notting Hill Genesis (202306301) Case 202306301 · Financial The complaint is about the landlord’s handling of the resident’s concerns that service charges were not aligned with her tenancy … 28 Apr 2025 Partial Maladministration Notting Hill Genesis (NHG) (202411006) Case 202411006 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 14 Apr 2025 Reasonable Redress Notting Hill Genesis (NHG) (202217867) Case 202217867 · Financial The complaint is about the landlord’s handling of the resident’s requests for rent and service charge accounts. The Ombudsman has … 7 Apr 2025 Reasonable Redress Notting Hill Genesis (NHG) (202329138) Case 202329138 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for it to clean and repaint the balcony. Associated … 4 Apr 2025 Maladministration Notting Hill Genesis (NHG) (202322367) Case 202322367 · Responsive repairs/activity The complaint is about the level of compensation offered by the landlord for its delay in repairing the resident’s boiler. 3 Apr 2025 Reasonable Redress Notting Hill Genesis (NHG) (202322812) Case 202322812 · Estate Management This complaint is about how the landlord handled the resident’s request for an allocated parking space. We have also considered … 3 Apr 2025 Partial Maladministration Notting Hill Genesis (NHG) (202401239) Case 202401239 · Managing Relations The complaint is about the landlord’s: Handling of repairs for a leak, damp and mould in the resident’s property, including … 31 Mar 2025 Partial Maladministration Notting Hill Genesis (202219947) Case 202219947 · Estate Management The complaint is about the landlord’s handling of: Repairs and maintenance within the communal areas of the block. Antisocial behaviour … 28 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202320625) Case 202320625 · Financial The complaint is about the landlord’s handling of: The resident’s rent and service charge account. The associated complaint. 26 Mar 2025 Reasonable Redress Notting Hill Genesis (NHG) (202316825) Case 202316825 · Occupancy Rights The complaint is about the landlord’s handling of the applicant’s request to succeed the property. 21 Mar 2025 Partial Maladministration Notting Hill Genesis (NHG) (202309915) Case 202309915 · Financial The complaint is about the landlord’s handling of the resident’s: Rent and service charge account. Reports that repairs were needed … 20 Mar 2025 Mediation Notting Hill Genesis (NHG) (202342836) Case 202342836 · Information and data management The complaint is about automated messages sent to the resident by the landlord regarding rent arrears. 19 Mar 2025 No Maladministration Notting Hill Genesis (NHG) (202322256) Case 202322256 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the theft of the resident’s bicycle wheel from a communal storage unit. … 18 Mar 2025 Reasonable Redress Notting Hill Genesis (NHG) (202326016) Case 202326016 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports that other tenants were throwing cigarette butts onto her … 17 Mar 2025 Partial Maladministration Notting Hill Genesis (202336648) Case 202336648 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). complaint. 14 Mar 2025 Partial Maladministration Notting Hill Genesis (202304483) Case 202304483 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: Errors in the billing of service charges. The … 13 Mar 2025 Maladministration Notting Hill Genesis (NHG) (202302010) Case 202302010 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s queries and concerns about her energy use. The Ombudsman has …