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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 318 of 16,595 decisions matching "Hyde Housing Association Limited"

Decisions

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4 Dec 2024 Maladministration Hyde Housing Association Limited (202319093) Case 202319093 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 29 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202226674) Case 202226674 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint. 29 Nov 2024 Reasonable Redress Hyde Housing Association Limited (202230105) Case 202230105 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom. 22 Nov 2024 Maladministration Hyde Housing Association Limited (202232032) Case 202232032 · Old Property Condition categories The complaint is about the landlord’s handling of boiler repairs. 22 Nov 2024 Maladministration Hyde Housing Association Limited (202308650) Case 202308650 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns with the boiler and its subsequent offer of compensation. 14 Nov 2024 Maladministration Hyde Housing Association Limited (202226256) Case 202226256 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of 6-monthly filter changes for a Positive Input Ventilation (PIV) unit in the … 7 Nov 2024 Maladministration Hyde Housing Association Limited (202226405) Case 202226405 · Managing Relations The complaint is about the landlord’s handling of a window repair. The Ombudsman has also considered the landlord’s complaint handling. 5 Nov 2024 Partial Maladministration Hyde Housing Association Limited (202200445) Case 202200445 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to mortar. The Ombudsman has also considered … 30 Oct 2024 No Maladministration Hyde Housing Association Limited (202315094) Case 202315094 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about the condition of the rear garden. 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202233536) Case 202233536 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of mice in the property. response to the resident’s … 29 Oct 2024 Partial Maladministration Hyde Housing Association Limited (202315675) Case 202315675 · Information and data management The complaint is about the landlord’s handling of: The resident’s enquiries about the location of the external stopcock. The resident’s … 23 Oct 2024 Maladministration Hyde Housing Association Limited (202315670) Case 202315670 · Managing Relations This complaint is about the landlord’s handling of the resident’s concerns about the balcony doors at her property. The Ombudsman … 21 Oct 2024 Maladministration Hyde Housing Association Limited (202233340) Case 202233340 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the conduct of its staff member. This Service … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202313640) Case 202313640 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak into the property. The Ombudsman has … 17 Oct 2024 Maladministration Hyde Housing Association Limited (202325559) Case 202325559 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of rodents in the property. Handling of the resident’s … 2 Oct 2024 Reasonable Redress Hyde Housing Association Limited (202216639) Case 202216639 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks from the roof and interior damp and … 2 Oct 2024 Maladministration Hyde Housing Association Limited (202233033) Case 202233033 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of a window repair. The Ombudsman has also considered … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202215245) Case 202215245 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s requests for front door and external canopy replacement, window, and … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234131) Case 202234131 · Estate Management The complaint is about the landlord’s: handling of lift repairs in 2022 . response to the resident’s request for reimbursement … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202234547) Case 202234547 · Old Complaints Handling categories The complaint is about: The landlord’s handling of damp and mould reports. The landlord’s management of repairs at the property. … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202305517) Case 202305517 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a repair to: A leak. The boiler and … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202305858) Case 202305858 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s enquiry about insurance and repair costs. The Ombudsman has also … 30 Sep 2024 Maladministration Hyde Housing Association Limited (202315476) Case 202315476 · Estate Management The complaint is about the landlord’s handling of: the resident’s reported concerns about the standard of the: grounds maintenance. internal … 27 Sep 2024 Maladministration Hyde Housing Association Limited (202328571) Case 202328571 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of leaks at the property. Damp and mould at the property. … 25 Sep 2024 Maladministration Hyde Housing Association Limited (202318279) Case 202318279 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of water ingress from the roof . Complaint. This … 23 Sep 2024 Maladministration Hyde Housing Association Limited (202305990) Case 202305990 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak into her bathroom and damage to … 17 Sep 2024 Maladministration Hyde Housing Association Limited (202314459) Case 202314459 · Managing Relations The complaint is about the landlord’s response to the resident’s request that it restore the condition of the garden following … 13 Sep 2024 Maladministration Hyde Housing Association Limited (202307080) Case 202307080 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: Issues in her back garden following drainage work. … 12 Sep 2024 Maladministration Hyde Housing Association Limited (202313313) Case 202313313 · Estate Management This complaint is about the landlord’s handling of repair requests in a bin storage room for a broken light and … 10 Sep 2024 Partial Maladministration Hyde Housing Association Limited (202327953) Case 202327953 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak and the associated remedial repairs. Request … 3 Sep 2024 Partial Maladministration Hyde Housing Association Limited (202336156) Case 202336156 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: Repairs to a kitchen cabinet door. Reports of damp and mould. 30 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202318962) Case 202318962 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of damp and mould in her kitchen and the … 29 Aug 2024 Maladministration Hyde Housing Association Limited (202302504) Case 202302504 · Financial The complaint is about the landlord’s: Handling of asbestos in the property. Handling of a decant. Response to the resident’s … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202303045) Case 202303045 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of: Outstanding repairs in the property, including to the … 28 Aug 2024 Maladministration Hyde Housing Association Limited (202317272) Case 202317272 · Managing Relations The complaint is about the landlord’s handling of a sewage leak in the resident’s property and associated repairs. The landlord’s … 27 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202318965) Case 202318965 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: Repairs to the heating and hot water system. Reports of pests in … 22 Aug 2024 Maladministration Hyde Housing Association Limited (202335754) Case 202335754 · Managing Relations The complaint is about: The landlord’s handling of repairs to the property, including damp and mould. The landlord’s handling of … 21 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202329273) Case 202329273 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her property. Repairs to … 15 Aug 2024 Partial Maladministration Hyde Housing Association Limited (202226196) Case 202226196 · Managing Relations REPORT COMPLAINT 202226196 Hyde Housing Association Limited 15 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Jul 2024 Partial Maladministration Hyde Housing Association Limited (202317233) Case 202317233 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of defects in their newly built property. The delay … 28 Jun 2024 Maladministration Hyde Housing Association Limited (202218277) Case 202218277 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Various repairs. Request to have gas central heating installed. Formal … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202229264) Case 202229264 · Managing Relations This complaint is about the landlord’s handling of: Repairs following a leak. The resident’s request for a kitchen replacement. The … 25 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202320375) Case 202320375 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. Reports of a … 21 Jun 2024 Partial Maladministration Hyde Housing Association Limited (202312135) Case 202312135 · ASB/Abuse/Nuisance The complaint is about: The landlord's investigation into complaints about the resident's behaviour, and the associated decision to seek possession … 24 May 2024 Maladministration Hyde Housing Association Limited (202303768) Case 202303768 · Managing Relations The complaint is about: The landlord’s response to reports of an intermittent leak. The associated complaint handling. 17 May 2024 Maladministration Hyde Housing Association Limited (202324603) Case 202324603 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the oven and fan. 16 May 2024 Maladministration Hyde Housing Association Limited (202301819) Case 202301819 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the residents reports of: Banging noises from the water pipes in her … 13 May 2024 Reasonable Redress Hyde Housing Association Limited (202329319) Case 202329319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to a report of a leak and associated repairs. 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202125832) Case 202125832 · Financial The complaint is about the landlord’s: Response to the resident’s report of a roof leak and other outstanding repairs. Response … 10 May 2024 Partial Maladministration Hyde Housing Association Limited (202323115) Case 202323115 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s request for a kitchen and bathroom replacement. The landlord’s handling …