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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 826 of 16,595 decisions matching "Clarion Housing Association Limited"

Decisions

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15 Oct 2025 Maladministration Clarion Housing Association Limited (202413276) Case 202413276 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Response to the resident’s concerns … 14 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202342880) Case 202342880 · Managing Relations Decision Case ID 202342880 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 13 Oct 2025 Maladministration Clarion Housing Association Limited (202444890) Case 202444890 · Managing Relations The complaint is about the landlord’s handling of issues with the immersion heater and hot water temperature at the resident’s … 10 Oct 2025 Maladministration Clarion Housing Association Limited (202413104) Case 202413104 · Managing Relations Decision Case ID 202413104 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Oct 2025 Maladministration Clarion Housing Association Limited (202442614) Case 202442614 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s hot water supply. 9 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202321530) Case 202321530 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when she moved … 8 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202340162) Case 202340162 · Financial The complaint is about the landlord’s handling of: The resident’s reports of leaks, causing damage to the bedroom floor. Its … 6 Oct 2025 No Maladministration Clarion Housing Association Limited (202323546) Case 202323546 · Managing Relations The complaint is about the landlord’s: response to the resident’s concerns about staff conduct. handling of the complaint. 2 Oct 2025 Reasonable Redress Clarion Housing Association Limited (202333013) Case 202333013 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour from his neighbour. The associated complaint. 30 Sep 2025 No Maladministration Clarion Housing Association Limited (202347689) Case 202347689 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A gas safety check and its contractor’s conduct. The resident’s requests for … 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202402062) Case 202402062 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and associated repairs. Report of … 30 Sep 2025 Maladministration Clarion Housing Association Limited (202403493) Case 202403493 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a brick storage shed. 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202418132) Case 202418132 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for rehousing due to her disabilities. Associated complaint. 30 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202443190) Case 202443190 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to investigate and address the cause of a soot-like … 26 Sep 2025 Maladministration Clarion Housing Association Limited (202443991) Case 202443991 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). request for a management transfer. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202302724) Case 202302724 · Information and data management The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised … 25 Sep 2025 Maladministration Clarion Housing Association Limited (202321417) Case 202321417 · Managing Relations The complaint is about the landlord’s handling of: Roof leaks and associated mould. The associated complaint. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202449601) Case 202449601 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the heating and hot water at the property. … 24 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202318147) Case 202318147 · Estate Management REPORT COMPLAINT 202318147 Clarion Housing Association Limited 30 January 2026 Our approach The Housing Ombudsman’s approach to investigating and determining … 24 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202426448) Case 202426448 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of inappropriate conduct by staff in its contact centre. … 23 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202316810) Case 202316810 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak. We have also considered the landlord’s … 23 Sep 2025 Maladministration Clarion Housing Association Limited (202438074) Case 202438074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues. associated complaint. 19 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202336711) Case 202336711 · Managing Relations The complaint is about the landlord’s response to reports of damp and mould. We have also considered the landlord’s complaint … 19 Sep 2025 Maladministration Clarion Housing Association Limited (202424751) Case 202424751 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal entry fire doors. Reports … 17 Sep 2025 Outside Jurisdiction Clarion Housing Association Limited (202406013) Case 202406013 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 17 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202447149) Case 202447149 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould at the resident’s property. 15 Sep 2025 Maladministration Clarion Housing Association Limited (202219860) Case 202219860 · Managing Relations The complaint is about the landlord’s handling of: Repairs in the property prior to letting. Repairs in the property after … 15 Sep 2025 Maladministration Clarion Housing Association Limited (202427244) Case 202427244 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of bed bugs at the property. Complaint handling. 12 Sep 2025 Maladministration Clarion Housing Association Limited (202430240) Case 202430240 · Managing Relations The complaint is about the landlord’s handling of the resident’s: rehousing requests. associated complaint. 11 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202343596) Case 202343596 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the windows. Repairs to the boiler. The complaint. 10 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202401899) Case 202401899 · Estate Management The complaint is about the landlord’s response to the resident’s: request for an adaptation to a communal pathway. reports that … 10 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202421255) Case 202421255 · Managing Relations The complaint is about the landlord’s: Section 20 process for replacement windows. Response to the resident’s concerns about the replacement … 8 Sep 2025 Reasonable Redress Clarion Housing Association Limited (202334429) Case 202334429 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak at a neighbouring property causing damage … 4 Sep 2025 Maladministration Clarion Housing Association Limited (202328170) Case 202328170 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and the associated request for … 1 Sep 2025 Partial Maladministration Clarion Housing Association Limited (202413120) Case 202413120 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The complaint. 29 Aug 2025 Maladministration Clarion Housing Association Limited (202416025) Case 202416025 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Damage to the garden steps. Subsidence in the … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202226928) Case 202226928 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about the condition of the windows and her request … 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311492) Case 202311492 · Managing Relations The complaint is about the landlord’s response to the resident’s: Communication. Request for a reasonable adjustment. Concerns about his neighbourhood … 28 Aug 2025 Maladministration Clarion Housing Association Limited (202420892) Case 202420892 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of flooding in his property. 28 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202423108) Case 202423108 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the communal bike store. Request … 28 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202423789) Case 202423789 · Estate Management The complaint is about the landlord’s handling of the installation of an intercom system. We have also considered the landlord’s … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202311901) Case 202311901 · Managing Relations The complaint is about the landlord’s handling of repairs to address a roof leak at the property and replacement of … 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202347323) Case 202347323 · Managing Relations The complaint is about the landlord's handling of: The resident's reports of no heating and hot water, a leak and … 22 Aug 2025 Maladministration Clarion Housing Association Limited (202415814) Case 202415814 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the standard and frequency of cleaning in communal … 22 Aug 2025 No Maladministration Clarion Housing Association Limited (202419523) Case 202419523 · Managing Relations The complaint is about the landlord’s: Handling of a decant. Response to the resident’s reports of staff attending without notice. 22 Aug 2025 Partial Maladministration Clarion Housing Association Limited (202444359) Case 202444359 · Managing Relations The complaint is about the landlord’s handling of the resident’s: concerns that he had been treated less favourably than other … 21 Aug 2025 Maladministration Clarion Housing Association Limited (202422247) Case 202422247 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise. The Ombudsman has also investigated the landlord’s … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202338200) Case 202338200 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of: Structural issues with an external wall. Damp and … 18 Aug 2025 Reasonable Redress Clarion Housing Association Limited (202420670) Case 202420670 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident concerning the letting condition and her repairs reports. 12 Aug 2025 Mediation Clarion Housing Association Limited (202340685) Case 202340685 · Estate Management The complaint is about the landlord's removal of the resident’s belongings.