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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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16 Oct 2024 Partial Maladministration London Borough of Hackney (202306139) Case 202306139 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to be placed on the housing register and for … 14 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306125) Case 202306125 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint. 11 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202318303) Case 202318303 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. … 11 Oct 2024 No Maladministration London Borough of Islington (202343021) Case 202343021 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202220737) Case 202220737 · Financial The complaint is about the landlord’s handling of: Heating and hot water repairs. The resident’s service charge queries. The Ombudsman … 11 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307719) Case 202307719 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of an infestation of rats and mice. 10 Oct 2024 Maladministration London Borough of Barnet (202315988) Case 202315988 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted … 8 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202212904) Case 202212904 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak, handling of the resident’s complaint. 8 Oct 2024 Severe Maladministration London Borough of Wandsworth (202225690) Case 202225690 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The … 8 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202215121) Case 202215121 · Managing Relations The complaint is about the landlord’s handling of: Reports of repairs to the resident’s property, specifically: Kitchen cupboards and drawers. … 7 Oct 2024 Maladministration London Borough of Newham (202221862) Case 202221862 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered. 4 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202336541) Case 202336541 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Response to the resident’s reports … 2 Oct 2024 Partial Maladministration London Borough of Croydon (202317525) Case 202317525 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and … 2 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202347531) Case 202347531 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of noise, odours and an infestation of flies caused … 1 Oct 2024 Maladministration London Borough of Barking and Dagenham (202346624) Case 202346624 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. … 1 Oct 2024 Partial Maladministration London Borough of Newham (202212786) Case 202212786 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The … 1 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304413) Case 202304413 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a washing machine repair. The Ombudsman has also … 30 Sep 2024 Maladministration Haringey London Borough Council (202218084) Case 202218084 · Managing Relations The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint … 30 Sep 2024 Partial Maladministration London Borough of Barking and Dagenham (202332754) Case 202332754 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns in respect of his rent arrears, including the support … 30 Sep 2024 Partial Maladministration London Borough of Ealing (202306717) Case 202306717 · Information and data management The complaint is about: The landlord’s response to the resident’s re-housing request. The landlord’s handling of repairs in the resident’s … 30 Sep 2024 Maladministration London Borough of Hackney (202214710) Case 202214710 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from … 30 Sep 2024 Maladministration London Borough of Harrow (202313094) Case 202313094 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 30 Sep 2024 Reasonable Redress London Borough of Islington (202330311) Case 202330311 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp in her property. 30 Sep 2024 Maladministration London Borough of Lewisham (202312090) Case 202312090 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent damage to her belongings. … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202227433) Case 202227433 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of roof leaks affecting her loft and kitchen ceiling, … 30 Sep 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202227820) Case 202227820 · Managing Relations The resident’s complaint was about: The landlord’s response to the resident’s reports of issues in relation to her heating and … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202231020) Case 202231020 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns in respect of moving to the property and the … 30 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202302258) Case 202302258 · Managing Relations The resident’s complaint is about the landlord’s handling of: Damp and mould. Repairs to a storage heater. Overcrowding in the … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202321375) Case 202321375 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of anti-social behaviour, including noise nuisance and noise transference. the resident’s … 30 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202348652) Case 202348652 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s transfer application. Complaint handling. 27 Sep 2024 Maladministration London Borough of Newham (202323476) Case 202323476 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s … 27 Sep 2024 London & Quadrant Housing Trust (L&Q) (202227036) Case 202227036 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of lack of heating and hot water in the … 26 Sep 2024 Maladministration London Borough of Camden Council (202401963) Case 202401963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and … 26 Sep 2024 Partial Maladministration London Borough of Newham (202205487) Case 202205487 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal … 26 Sep 2024 Outside Jurisdiction London Borough of Redbridge (202230183) Case 202230183 · Managing Relations The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation. 26 Sep 2024 Maladministration London Borough of Redbridge (202318336) Case 202318336 · Managing Relations This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202128367) Case 202128367 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for repairs to a boundary wall and fencing. Associated … 26 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202301154) Case 202301154 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s reports of no gas heating or hot water at the … 26 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202332398) Case 202332398 · Managing Relations The landlord’s response to the resident’s: reports about damp and mould in the property; request for a mutual exchange. The … 25 Sep 2024 Maladministration London Borough of Barnet (202304167) Case 202304167 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman … 25 Sep 2024 Reasonable Redress London Borough of Brent (202213299) Case 202213299 · Old Property Condition migrated-2025 REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2024 Maladministration London Borough of Hillingdon (202346988) Case 202346988 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the … 25 Sep 2024 No Maladministration London Borough of Tower Hamlets (202307920) Case 202307920 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff. 24 Sep 2024 Maladministration London Borough of Ealing (202323857) Case 202323857 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman … 24 Sep 2024 Maladministration London Borough of Hillingdon (202226669) Case 202226669 · Estate Management The complaint is about the landlord’s handling of reports of issues with the communal security gate. 19 Sep 2024 Maladministration Haringey London Borough Council (202301724) Case 202301724 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above. 19 Sep 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231045) Case 202231045 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of a leak and the associated remedial repairs. The … 17 Sep 2024 Partial Maladministration London Borough of Croydon (202232244) Case 202232244 · Managing Relations The complaint is about the landlord’s handling of the repair to: the external air vent/extractor fan; address the draughty window. … 17 Sep 2024 London Borough of Hackney (202314849) Case 202314849 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Leaks in his property and the quality of … 17 Sep 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202218563) Case 202218563 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in installing adaptations in his home. Associated …