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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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13 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342172) Case 202342172 · Old Complaints Handling categories The resident’s complaint is about: The landlord’s response to the resident’s reports of damp and mould throughout the property. The … 12 Nov 2024 Maladministration London Borough of Croydon (202220147) Case 202220147 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of … 12 Nov 2024 Maladministration London Borough of Lambeth (202233967) Case 202233967 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a … 12 Nov 2024 Maladministration London & Quadrant Housing Trust (202323621) Case 202323621 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about the condition of property when she moved in … 11 Nov 2024 Partial Maladministration London Borough of Wandsworth (202324260) Case 202324260 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of tap repairs and the resident’s request for compensation for these. Response to … 11 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202234353) Case 202234353 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Concerns about a carbon monoxide leak and a lack of … 11 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202311546) Case 202311546 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a leaking gutter. The Ombudsman has also considered … 7 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321860) Case 202321860 · Managing Relations REPORT COMPLAINT 202321860 London & Quadrant Housing Trust (L&Q) 7 November 2024 Our approach The Housing Ombudsman’s approach to investigating … 7 Nov 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202406901) Case 202406901 · Managing Relations The complaint is about: A recurring leak from the balcony resulting in damp and mould throughout the property. The landlord’s … 5 Nov 2024 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202230344) Case 202230344 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of water ingress in the property. 5 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202231070) Case 202231070 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 5 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202316601) Case 202316601 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of a loss of hot water, and the associated … 1 Nov 2024 Maladministration London Borough of Hounslow (202329853) Case 202329853 · Managing Relations The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman … 31 Oct 2024 Maladministration Haringey London Borough Council (202329469) Case 202329469 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint. 31 Oct 2024 Partial Maladministration London Borough of Hackney (202230472) Case 202230472 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s concerns about the remedial works completed and those still outstanding … 31 Oct 2024 Maladministration London Borough of Hammersmith and Fulham (202308770) Case 202308770 · Local Authority / ALMO or TMO REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Oct 2024 No Maladministration London Borough of Lewisham (202231597) Case 202231597 · Old Property Condition categories The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007901) Case 202007901 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: Leaks into the living room. Associated repairs to … 31 Oct 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202212074) Case 202212074 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of problems with the heating and hot water system. 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202221271) Case 202221271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to external doors. The Ombudsman has … 31 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323555) Case 202323555 · Information and data management The complaint is about the landlord’s: handling of the resident’s reports of a leak. response to the resident’s reports of … 31 Oct 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202338603) Case 202338603 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of damp and mould in the resident’s property. 30 Oct 2024 Maladministration London Borough of Croydon (202338253) Case 202338253 · Estate Management The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the … 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (202323505) Case 202323505 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: A rodent infestation in her building. A defective … 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202220367) Case 202220367 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Requests for kitchen and bathroom works. Formal complaints. 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202309142) Case 202309142 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for adaptations to her rear garden. Complaint handling. 30 Oct 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202311798) Case 202311798 · Estate Management The complaint is about the landlord’s decision to refuse permission to install a driveway. 30 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323037) Case 202323037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports of antisocial behaviour (ASB). … 30 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202333840) Case 202333840 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 29 Oct 2024 Maladministration London Borough of Lewisham (202320762) Case 202320762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The … 29 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202346194) Case 202346194 · Managing Relations The resident’s complaint is about the landlord’s response to her reports of no heating and hot water at her property. … 28 Oct 2024 Maladministration Haringey London Borough Council (202231001) Case 202231001 · Information and data management The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the … 28 Oct 2024 Maladministration London Borough of Lambeth (202230674) Case 202230674 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. … 28 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202326783) Case 202326783 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of antisocial behaviour (ASB) and vandalism in the communal area. Handling … 25 Oct 2024 Maladministration Haringey London Borough Council (202231852) Case 202231852 · Managing Relations The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202344800) Case 202344800 · Financial The complaint is about the landlord’s: Response to reports of damp and mould and the associated works. Response to reports … 25 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202402163) Case 202402163 · Managing Relations The complaint is about: the landlord’s handling of repairs to the communal front door. the landlord’s handling of reports of … 24 Oct 2024 Partial Maladministration London Borough of Hackney (202234457) Case 202234457 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and … 23 Oct 2024 Maladministration London Borough of Lambeth (202328058) Case 202328058 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s … 22 Oct 2024 Partial Maladministration Haringey London Borough Council (202346809) Case 202346809 · Managing Relations The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also … 22 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202342939) Case 202342939 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs. Pests at the property. The maintenance of … 21 Oct 2024 Maladministration London Borough of Brent (202340120) Case 202340120 · ASB/Abuse/Nuisance The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s … 21 Oct 2024 Maladministration London Borough of Croydon (202318405) Case 202318405 · Information and data management The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the … 21 Oct 2024 Partial Maladministration London Borough of Hackney (202322366) Case 202322366 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for rehousing due to … 21 Oct 2024 Maladministration London Borough of Harrow (202344547) Case 202344547 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required … 21 Oct 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202346001) Case 202346001 · Managing Relations The complaint is about the landlord's handling of: the resident’s reports of leaks and subsequent damp and mould. the associated … 20 Oct 2024 Maladministration London Borough of Lewisham (202319152) Case 202319152 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s damp and mould reports. 18 Oct 2024 Partial Maladministration Haringey London Borough Council (202325599) Case 202325599 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to … 18 Oct 2024 Partial Maladministration London Borough of Newham (202401727) Case 202401727 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns about overcrowding. The investigation … 16 Oct 2024 Partial Maladministration London Borough of Croydon (202120044) Case 202120044 · Local Authority / ALMO or TMO The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen …