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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

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31 Oct 2025 Partial Maladministration Stonewater Limited (202412475) Case 202412475 · Estate Management Decision Case ID 202412475 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 No Maladministration The Guinness Partnership Limited (202338247) Case 202338247 · Financial Decision Case ID 202338247 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Reasonable Redress The Guinness Partnership Limited (202444348) Case 202444348 · Responsive repairs/activity Decision Case ID 202444348 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Thirteen Housing Group Limited (202445642) Case 202445642 · Managing Relations Decision Case ID 202445642 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 31 Oct 2025 Maladministration Torus62 Limited (202341603) Case 202341603 · Managing Relations Decision Case ID 202341603 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 30 Oct 2025 No Maladministration Abri Group Limited (202324968) Case 202324968 · Managing Relations Decision Case ID 202324968 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Maladministration Abri Group Limited (202504040) Case 202504040 · Managing Relations Decision Case ID 202504040 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Adur District Council (202440819) Case 202440819 · Local Authority / ALMO or TMO Decision Case ID 202440819 Decision type Investigation Landlord Adur District Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 … 30 Oct 2025 Maladministration Amplius Living (202418079) Case 202418079 · Estate Management Decision Case ID 202418079 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 30 October … 30 Oct 2025 Partial Maladministration Aster Group Limited (202346098) Case 202346098 · Managing Relations Decision Case ID 202346098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 30 Oct 2025 Maladministration Birmingham City Council (202332678) Case 202332678 · Local Authority / ALMO or TMO Decision Case ID 202332678 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Brighton and Hove City Council (202441528) Case 202441528 · Local Authority / ALMO or TMO Decision Case ID 202441528 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 30 Oct 2025 Maladministration Bristol City Council (202415249) Case 202415249 · Managing Relations Decision Case ID 202415249 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 No Maladministration Citizen Housing Group Limited (202330437) Case 202330437 · ASB/Abuse/Nuisance Decision Case ID 202330437 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration City of Wolverhampton Council (202332042) Case 202332042 · Local Authority / ALMO or TMO Decision Case ID 202332042 Decision type Investigation Landlord Wolverhampton City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202334818) Case 202334818 · Managing Relations Decision Case ID 202334818 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202348465) Case 202348465 · Managing Relations Decision Case ID 202348465 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 30 Oct 2025 Partial Maladministration Clarion Housing Association Limited (202408708) Case 202408708 · Old Complaints Handling categories Decision Case ID 202408708 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 No Maladministration Clarion Housing Association Limited (202429668) Case 202429668 · Managing Relations Decision Case ID 202429668 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Community Gateway Association Limited (202325167) Case 202325167 · ASB/Abuse/Nuisance Decision Case ID 202325167 Decision type Investigation Landlord Community Gateway Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Partial Maladministration Cornwall Housing Limited (202441209) Case 202441209 · Local Authority / ALMO or TMO Decision Case ID 202441209 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Maladministration Curo Places Limited (202425356) Case 202425356 · Managing Relations Decision Case ID 202425356 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Darlington Borough Council (202411824) Case 202411824 · Managing Relations Decision Case ID 202411824 Decision type Investigation Landlord Darlington Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Partial Maladministration Gloucester City Homes Limited (202429315) Case 202429315 · ASB/Abuse/Nuisance Decision Case ID 202429315 Decision type Investigation Landlord Gloucester City Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 No Maladministration Great Places Housing Association (202414406) Case 202414406 · ASB/Abuse/Nuisance Decision Case ID 202414406 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date … 30 Oct 2025 Maladministration London Borough of Hackney (202504163) Case 202504163 · ASB/Abuse/Nuisance Decision Case ID 202504163 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202345959) Case 202345959 · Managing Relations Decision Case ID 202345959 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 30 Oct 2025 Partial Maladministration London Borough of Hillingdon (202329872) Case 202329872 · Local Authority / ALMO or TMO Decision Case ID 202329872 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration London Borough of Lewisham (202435916) Case 202435916 · Local Authority / ALMO or TMO Decision Case ID 202435916 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 30 Oct 2025 Maladministration London Borough of Newham (202439983) Case 202439983 · Local Authority / ALMO or TMO Decision Case ID 202439983 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202323380) Case 202323380 · Managing Relations Decision Case ID 202323380 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Partial Maladministration London & Quadrant Housing Trust (202421521) Case 202421521 · Estate Management Decision Case ID 202421521 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Maladministration London & Quadrant Housing Trust (202440302) Case 202440302 · Estate Management Decision Case ID 202440302 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 Partial Maladministration Manchester City Council (202343802) Case 202343802 · Managing Relations Decision Case ID 202343802 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 30 Oct 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202304757) Case 202304757 · ASB/Abuse/Nuisance Decision Case ID 202304757 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 30 Oct 2025 No Maladministration Notting Hill Genesis (202321625) Case 202321625 · Managing Relations Decision Case ID 202321625 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Maladministration Orbit Housing Association Limited (202343750) Case 202343750 · Managing Relations Decision Case ID 202343750 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 30 Oct 2025 Maladministration Origin Housing Limited (202336564) Case 202336564 · Health and Safety (inc. building safety) Decision Case ID 202336564 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Royal Borough Of Greenwich (202418129) Case 202418129 · Managing Relations Decision Case ID 202418129 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 30 Oct 2025 Partial Maladministration Sanctuary Housing Association (202348371) Case 202348371 · Managing Relations Decision Case ID 202348371 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Sanctuary Housing Association (202423876) Case 202423876 · Managing Relations dDecision Case ID 202423876 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 Partial Maladministration Sovereign Network Group (202341372) Case 202341372 · Managing Relations Decision Case ID 202341372 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 30 Oct 2025 No Maladministration Yorkshire Housing Limited (202342174) Case 202342174 · ASB/Abuse/Nuisance Decision Case ID 202342174 Decision type Investigation Landlord Yorkshire Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Oct 2025 Partial Maladministration A2Dominion Housing Group Limited (202505563) Case 202505563 · Managing Relations Decision Case ID 202505563 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Bernicia Group (202402680) Case 202402680 · Managing Relations Decision Case ID 202402680 Decision type Investigation Landlord Bernicia Group Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 29 Oct 2025 Maladministration Clarion Housing Association Limited (202313988) Case 202313988 · Managing Relations Decision Case ID 202313988 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 29 Oct 2025 Partial Maladministration Cornwall Housing Limited (202331715) Case 202331715 · Local Authority / ALMO or TMO Decision Case ID 202331715 Decision type Investigation Landlord Cornwall Housing Limited Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Partial Maladministration Dacorum Borough Council (202207644) Case 202207644 · Enquiry stage Decision Case ID 202207644 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Maladministration Dacorum Borough Council (202345459) Case 202345459 · Local Authority / ALMO or TMO Decision Case ID 202345459 Decision type Investigation Landlord Dacorum Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 29 Oct 2025 Partial Maladministration Hyde Housing Association Limited (202328008) Case 202328008 · Managing Relations Decision Case ID 202328008 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date …