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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,906 of 16,595 decisions matching "background"

Decisions

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24 Nov 2025 Partial Maladministration Onward Homes Limited (202422387) Case 202422387 · Managing Relations Decision Case ID 202422387 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 24 Nov 2025 Maladministration Peabody Trust (202431209) Case 202431209 · Managing Relations Decision Case ID 202431209 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 24 … 24 Nov 2025 Maladministration Peabody Trust (202441501) Case 202441501 · Managing Relations Decision Case ID 202441501 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 17 … 24 Nov 2025 Maladministration Places for People Group Limited (202331688) Case 202331688 · Managing Relations Decision Case ID 202331688 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 24 Nov 2025 Maladministration Southern Housing (202432188) Case 202432188 · Managing Relations Decision Case ID 202432188 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 Reasonable Redress Stonewater Limited (202329861) Case 202329861 · Estate Management Decision Case ID 202329861 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 24 November 2025 … 24 Nov 2025 Maladministration Stonewater Limited (202505383) Case 202505383 · Managing Relations Decision Case ID 202505383 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November … 24 Nov 2025 Outside Jurisdiction The Guinness Partnership Limited (202334721) Case 202334721 · Financial Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Nov 2025 Partial Maladministration Vivid Housing Limited (202347588) Case 202347588 · Managing Relations Decision Case ID 202347588 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 21 Nov 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202413754) Case 202413754 · Managing Relations Decision Case ID 202413754 Decision type Investigation Landlord Cheshire Peaks & Plains Housing Trust Limited Landlord type Housing Association Occupancy … 21 Nov 2025 Partial Maladministration Citizen Housing Group Limited (202428948) Case 202428948 · Managing Relations Decision Case ID 202428948 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Maladministration Clarion Housing Association Limited (202428301) Case 202428301 · Health and Safety (inc. building safety) Decision Case ID 202428301 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 Partial Maladministration English Rural Housing Association Limited (202443526) Case 202443526 · Financial Decision Case ID 202443526 Decision type Investigation Landlord English Rural Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy … 21 Nov 2025 Partial Maladministration GreenSquareAccord Limited (202419667) Case 202419667 · Managing Relations Decision Case ID 202419667 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November … 21 Nov 2025 Maladministration Hyde Housing Association Limited (202331108) Case 202331108 · Managing Relations Decision Case ID 202331108 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 21 Nov 2025 No Maladministration Kirklees Metropolitan Borough Council (202400569) Case 202400569 · Local Authority / ALMO or TMO Decision Case ID 202400569 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 Maladministration London Borough of Islington (202429991) Case 202429991 · ASB/Abuse/Nuisance Decision Case ID 202429991 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration London Borough of Newham (202326788) Case 202326788 · Local Authority / ALMO or TMO Decision Case ID 202326788 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 21 Nov 2025 No Maladministration London Borough of Tower Hamlets (202432413) Case 202432413 · Health and Safety (inc. building safety) Decision Case ID 202432413 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority Occupancy Assured Tenancy … 21 Nov 2025 Maladministration London & Quadrant Housing Trust (202430309) Case 202430309 · Managing Relations Decision Case ID 202430309 and 202448811 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy … 21 Nov 2025 Partial Maladministration Moat Homes Limited (202344850) Case 202344850 · Managing Relations Decision Case ID 202344850 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Nov 2025 Reasonable Redress Notting Hill Genesis (202444908) Case 202444908 · Financial Decision Case ID 202444908 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Nov 2025 Outside Jurisdiction Onward Homes Limited (202402381) Case 202402381 · Occupancy Rights Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 21 Nov 2025 Maladministration Pinnacle Affordable Homes Ltd (202510667) Case 202510667 · For profit Decision Case ID 202510667 Decision type Investigation Landlord Pinnacle Affordable Homes Ltd Landlord type For profit Occupancy Assured Shorthold Tenancy … 21 Nov 2025 No Maladministration Sheffield City Council (202402357) Case 202402357 · Managing Relations Decision Case ID 202402357 Decision type Investigation Landlord Sheffield City Council Landlord type Local Authority / ALMO or TMO Occupancy … 21 Nov 2025 Maladministration Southwark Council (202428472) Case 202428472 · Managing Relations Decision Case ID 202428472 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 20 Nov 2025 Partial Maladministration Aster Group Limited (202336098) Case 202336098 · Managing Relations Decision Case ID 202336098 Decision type Investigation Landlord Aster Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Nov 2025 Partial Maladministration Basildon Borough Council (202407113) Case 202407113 · Managing Relations Decision Case ID 202407113 Decision type Investigation Landlord Basildon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Nov 2025 Partial Maladministration Brighton and Hove City Council (202441883) Case 202441883 · ASB/Abuse/Nuisance Decision Case ID 202441883 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202340917) Case 202340917 · Financial Decision Case ID 202340917 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Leaseholder Date 20 … 20 Nov 2025 Partial Maladministration Clarion Housing Association Limited (202346216) Case 202346216 · Managing Relations Decision Case ID 202346216 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 20 Nov 2025 Maladministration Clarion Housing Association Limited (202418621) Case 202418621 · Managing Relations Decision Case ID 202418621 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 20 Nov 2025 Partial Maladministration Great Places Housing Group Limited (202421628) Case 202421628 · ASB/Abuse/Nuisance Decision Case ID 202421628 Decision type Investigation Landlord Great Places Housing Association Landlord type Housing Association Occupancy Secure Tenancy Date … 20 Nov 2025 Partial Maladministration Jigsaw Homes Group Limited (202330650) Case 202330650 · Managing Relations Decision Case ID 202330650 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Nov 2025 Partial Maladministration Leeds City Council (202441659) Case 202441659 · ASB/Abuse/Nuisance Decision Case ID 202441659 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 … 20 Nov 2025 Maladministration London Borough of Camden Council (202328620) Case 202328620 · Financial Decision Case ID 202328620 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 20 Nov 2025 Maladministration London Borough of Hammersmith and Fulham (202347227) Case 202347227 · ASB/Abuse/Nuisance Decision Case ID 202347227 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 20 Nov 2025 Partial Maladministration London Borough of Islington (202450843) Case 202450843 · Local Authority / ALMO or TMO Decision Case ID 202450843 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Maladministration London Borough of Lambeth (202334817) Case 202334817 · Local Authority / ALMO or TMO Decision Case ID 202334817 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London Borough of Newham (202425925) Case 202425925 · Local Authority / ALMO or TMO Decision Case ID 202425925 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London Borough of Wandsworth (202342211) Case 202342211 · Local Authority / ALMO or TMO Decision Case ID 202342211 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 20 Nov 2025 Partial Maladministration London & Quadrant Housing Trust (202406843) Case 202406843 · Managing Relations Decision Case ID 202406843 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Nov 2025 Maladministration Notting Hill Genesis (202333817) Case 202333817 · Health and Safety (inc. building safety) Decision Case ID 202333817 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Nov 2025 Maladministration Notting Hill Genesis (202410238) Case 202410238 · ASB/Abuse/Nuisance Decision Case ID 202410238 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 20 Nov 2025 Partial Maladministration Richmond Housing Partnership Limited (202502697) Case 202502697 · Managing Relations Decision Case ID 202502697 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 20 Nov 2025 Maladministration Soha Housing Limited (202334096) Case 202334096 · ASB/Abuse/Nuisance Decision Case ID 202334096 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 … 20 Nov 2025 Maladministration Southern Housing (202222548) Case 202222548 · Managing Relations Decision Case ID 202222548 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November … 20 Nov 2025 Maladministration Southern Housing (202428730) Case 202428730 · Financial Decision Case ID 202428730 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 20 November … 20 Nov 2025 Maladministration Southwark Council (202415795) Case 202415795 · Local Authority / ALMO or TMO Decision Case ID 202415795 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 20 Nov 2025 Partial Maladministration Your Housing Group Limited (202417659) Case 202417659 · Managing Relations Decision Case ID 202417659 Decision type Investigation Landlord Your Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …