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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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22 Jan 2025 Maladministration Haringey London Borough Council (202228446) Case 202228446 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance … 22 Jan 2025 Maladministration London Borough of Lewisham (202412719) Case 202412719 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent … 22 Jan 2025 Mediation London & Quadrant Housing Trust (L&Q) (202310865) Case 202310865 · Old Property Condition categories The complaint is about the landlord’s handling of works to repair and replace the resident’s front door and kitchen. 20 Jan 2025 Maladministration London Borough of Hackney (202338451) Case 202338451 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. … 17 Jan 2025 Maladministration London Borough of Hackney (202407740) Case 202407740 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest … 17 Jan 2025 Maladministration London Borough of Lewisham (202314146) Case 202314146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling … 16 Jan 2025 Partial Maladministration London Borough of Lambeth (202333409) Case 202333409 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective … 16 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305890) Case 202305890 · Moving/Buying/Selling Home The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the … 15 Jan 2025 Maladministration London Borough of Hillingdon (202402457) Case 202402457 · Old Property Condition categories The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould. 15 Jan 2025 Maladministration London Borough of Hounslow (202218743) Case 202218743 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints … 14 Jan 2025 Reasonable Redress London Borough of Barnet (202311741) Case 202311741 · Old Property Condition categories The complaint is about the landlord's handling of the resident’s requests for repairs to the roof. 14 Jan 2025 Partial Maladministration London Borough of Hackney (202314143) Case 202314143 · ASB/Abuse/Nuisance The complaint is about how the landlord has handled the resident’s reports of noise nuisance. We have also considered the … 13 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202303689) Case 202303689 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports of damp and mould and the follow-on remedial works, … 10 Jan 2025 Partial Maladministration London Borough of Redbridge (202408596) Case 202408596 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property. 8 Jan 2025 Maladministration London Borough of Hackney (202333551) Case 202333551 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas. 7 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202413449) Case 202413449 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a window. 6 Jan 2025 Maladministration Haringey London Borough Council (202320733) Case 202320733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 3 Jan 2025 Maladministration Haringey London Borough Council (202346537) Case 202346537 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated … 25 Dec 2024 Maladministration London Borough of Lambeth (202216092) Case 202216092 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the … 23 Dec 2024 Partial Maladministration London Borough of Islington (202328765) Case 202328765 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s: Antisocial behaviour (‘ASB’) reports. Request for a management transfer. 23 Dec 2024 Maladministration London Borough of Lambeth (202416134) Case 202416134 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint … 23 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202414096) Case 202414096 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This … 20 Dec 2024 Maladministration Haringey London Borough Council (202308897) Case 202308897 · Estate Management REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2024 Maladministration Haringey London Borough Council (202343873) Case 202343873 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s … 20 Dec 2024 Maladministration London Borough of Ealing (202222523) Case 202222523 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of problems with the cold-water supply. The Ombudsman has … 20 Dec 2024 Partial Maladministration London Borough of Hackney (202324870) Case 202324870 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Windows and insulation. Damp and mould. 20 Dec 2024 Partial Maladministration London Borough of Harrow (202305653) Case 202305653 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when … 20 Dec 2024 Partial Maladministration London Borough of Lambeth (202308455) Case 202308455 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Response in relation to damp and mould; Response in relation to tree works; … 20 Dec 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202218346) Case 202218346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat … 20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202226399) Case 202226399 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to move. The Ombudsman has also investigated the landlord’s … 20 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202230100) Case 202230100 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of the cleanliness and condition of the communal areas. … 20 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202329496) Case 202329496 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould and a subsequent pest … 19 Dec 2024 Severe Maladministration London Borough of Lambeth (202324382) Case 202324382 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information about his service charge. 19 Dec 2024 Maladministration London Borough of Lewisham (202330074) Case 202330074 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered … 19 Dec 2024 Maladministration London Borough of Lewisham (202341994) Case 202341994 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould. 19 Dec 2024 Maladministration London Borough of Newham (202343454) Case 202343454 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. … 19 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (202310204) Case 202310204 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about … 19 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202304259) Case 202304259 · Estate Management The complaint is about: The landlord’s handling of the resident’s request for storage space for her mobility scooter. The landlord’s … 18 Dec 2024 Partial Maladministration London Borough of Camden Council (202227296) Case 202227296 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also … 18 Dec 2024 Maladministration London Borough of Ealing (202411060) Case 202411060 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent … 18 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202411689) Case 202411689 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak. 17 Dec 2024 Maladministration London Borough of Barking and Dagenham (202348403) Case 202348403 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. 17 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202410614) Case 202410614 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint … 16 Dec 2024 Partial Maladministration Haringey London Borough Council (202330177) Case 202330177 · Managing Relations The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint. 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202308548) Case 202308548 · Financial The complaint is about the landlord’s handling of: Reports of repairs to 2 toilets. Reports of repairs to a kitchen … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202315212) Case 202315212 · Old Property Condition categories The complaint is about the landlord’s response to the resident's reports about repairs to windows, and damp and mould. The … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323654) Case 202323654 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould … 13 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343786) Case 202343786 · Financial The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent … 10 Dec 2024 Maladministration Haringey London Borough Council (202402848) Case 202402848 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint … 10 Dec 2024 Maladministration London Borough of Newham (202222853) Case 202222853 · ASB/Abuse/Nuisance The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has …