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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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13 Mar 2025 Maladministration Haringey London Borough Council (202314617) Case 202314617 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a refund request for fire doors that it did not install. 13 Mar 2025 Partial Maladministration London Borough of Islington (202338740) Case 202338740 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s concerns about insurance claims. the resident’s concerns about a service … 13 Mar 2025 Maladministration London Borough of Lambeth (202317042) Case 202317042 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 13 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202310740) Case 202310740 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports about: the central heating system; leaks and associated repairs; the external … 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202310713) Case 202310713 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request that it repair his windows. Formal complaint. 12 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312771) Case 202312771 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the roof, and the associated … 11 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202231157) Case 202231157 · Information and data management The complaint is about the landlord’s response to the resident’s reports of issues with her windows. This investigation also considers … 10 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311021) Case 202311021 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance and anti-social behaviour (ASB). Staff misconduct. … 7 Mar 2025 No Maladministration London & Quadrant Housing Trust (202305570) Case 202305570 · Financial The complaint is about: the level of service charges. the landlord’s management of the resident’s rent account. 6 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202302237) Case 202302237 · Information and data management The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, … 28 Feb 2025 Maladministration London Borough of Barking and Dagenham (202318685) Case 202318685 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Planning and completing tree works. The resident’s complaint. 28 Feb 2025 Maladministration London Borough of Barnet (202234656) Case 202234656 · Old Complaints Handling categories The complaint is about: The landlord’s handling of a leak. The associated complaint. 28 Feb 2025 Reasonable Redress London Borough of Hackney (202207449) Case 202207449 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. 28 Feb 2025 Reasonable Redress London Borough of Hackney (202227662) Case 202227662 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent repair issues. 28 Feb 2025 Partial Maladministration London Borough of Hackney (202308590) Case 202308590 · Estate Management The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other … 28 Feb 2025 Maladministration London Borough of Harrow (202333489) Case 202333489 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour from her neighbour. Drainage issues. The … 28 Feb 2025 No Maladministration London Borough of Hillingdon (202204344) Case 202204344 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). The associated complaint. 28 Feb 2025 Maladministration London Borough of Lambeth (202316526) Case 202316526 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter. 28 Feb 2025 Maladministration London & Quadrant Housing Trust (202410480) Case 202410480 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202339743) Case 202339743 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a noise nuisance. Request for triple glazing. The … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202341681) Case 202341681 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to his kitchen following a leak, including … 28 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343223) Case 202343223 · Managing Relations The complaint is about the landlord’s: handling of reported inappropriate conduct of its contractor. response to reports that the kitchen … 27 Feb 2025 Maladministration Haringey London Borough Council (202213901) Case 202213901 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about … 27 Feb 2025 Partial Maladministration London Borough of Barking and Dagenham (202306194) Case 202306194 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The offer of a property. The condition of … 27 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202326928) Case 202326928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 27 Feb 2025 Partial Maladministration London Borough of Camden Council (202410150) Case 202410150 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of … 27 Feb 2025 Maladministration London Borough of Harrow (202317581) Case 202317581 · Financial The complaint is about the landlord’s handling of: The resident’s service charge information and services dispute. The resident’s complaint. There … 27 Feb 2025 Maladministration London Borough of Islington (202316876) Case 202316876 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision to restrict the resident’s heating and hot water. 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202418510) Case 202418510 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports that the landlord did not return some of his … 27 Feb 2025 No Maladministration London Borough of Waltham Forest (202419389) Case 202419389 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s report that he received a neighbour’s gas safety appointment letter … 27 Feb 2025 Partial Maladministration London Borough of Waltham Forest (202422442) Case 202422442 · Local Authority / ALMO or TMO The complaint is about: 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202407290) Case 202407290 · Old Complaints Handling categories The complaint is about: the impact of repair issues on the health of the resident and his daughter. the landlord’s … 27 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202303026) Case 202303026 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202311723) Case 202311723 · Financial The complaint is about the landlord's handling of the leaseholder’s: Reports of errors made on the service charge account. Concerns … 27 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202314122) Case 202314122 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 26 Feb 2025 Severe Maladministration London Borough of Islington (202319984) Case 202319984 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak. 26 Feb 2025 Severe Maladministration London Borough of Lewisham (202346715) Case 202346715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a loss of hot water. 26 Feb 2025 Partial Maladministration London Borough of Wandsworth (202411146) Case 202411146 · Estate Management The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. … 26 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202409857) Case 202409857 · Financial The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp … 26 Feb 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202318342) Case 202318342 · Estate Management The complaint is about the landlord’s handling of: The removal of the resident’s vehicle. The associated complaint. 25 Feb 2025 Severe Maladministration Haringey London Borough Council (202411782) Case 202411782 · Old Property Condition categories The complaint is about the landlord’s handling of reports of a leak from the roof and subsequent damp and mould. 25 Feb 2025 No Maladministration London Borough of Barnet (202305686) Case 202305686 · Local Authority / ALMO or TMO The complaint is about the landlord’s installation of a new kitchen in the resident’s property. 25 Feb 2025 Maladministration London Borough of Camden Council (202318181) Case 202318181 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of leaks, damp and mould and the associated works. The resident’s … 25 Feb 2025 No Maladministration London Borough of Islington (202301133) Case 202301133 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of inappropriate motorbike parking. Handling of reports of a leak on … 25 Feb 2025 Maladministration London Borough of Lewisham (202409565) Case 202409565 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a kitchen fire door. The landlord’s handling of … 25 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312433) Case 202312433 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen cupboard repairs. The Ombudsman has also assessed the landlord’s … 24 Feb 2025 Maladministration London Borough of Harrow (202346881) Case 202346881 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks, damp and mould. The Ombudsman has also assessed the landlord’s complaint … 24 Feb 2025 Partial Maladministration London Borough of Lewisham (202321029) Case 202321029 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of a burst stack pipe. Request for reimbursement for … 21 Feb 2025 Reasonable Redress London Borough of Barnet (202312816) Case 202312816 · Old Complaints Handling categories The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the … 21 Feb 2025 Maladministration London Borough of Croydon (202338569) Case 202338569 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a …