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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,914 of 16,595 decisions matching "occupancy"

Decisions

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28 Nov 2025 Maladministration Muir Group Housing Association Limited (202412069) Case 202412069 · Managing Relations Decision Case ID 202412069 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold … 28 Nov 2025 Maladministration North Tyneside Council (202431237) Case 202431237 · Managing Relations , Decision Case ID 202431237 Decision type Investigation Landlord North Tyneside Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Reasonable Redress Notting Hill Genesis (202334336) Case 202334336 · Managing Relations Decision Case ID 202334336 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Notting Hill Genesis (202424182) Case 202424182 · Managing Relations Decision Case ID 202424182 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 28 Nov 2025 Maladministration Orbit Housing Association Limited (202432267) Case 202432267 · Managing Relations Decision Case ID 202432267 Decision type Investigation Landlord Orbit Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration Origin Housing Limited (202416022) Case 202416022 · Managing Relations Decision Case ID 202416022 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Paradigm Housing Group Limited (202332089) Case 202332089 · Managing Relations Decision Case ID 202332089 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 Maladministration Paragon Asra Housing Limited (202444308) Case 202444308 · Managing Relations Decision Case ID 202444308 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 28 Nov 2025 Partial Maladministration Peabody Trust (202229691) Case 202229691 · Managing Relations Decision Case ID 202229691 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Mediation Peabody Trust (202311315) Case 202311315 · Financial Decision Case ID 202311315 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 28 November … 28 Nov 2025 Partial Maladministration Peabody Trust (202311461) Case 202311461 · Estate Management Decision Case ID 202311461 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 … 28 Nov 2025 No Maladministration Peabody Trust (202330792) Case 202330792 · Information and data management Decision Case ID 202330792 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 … 28 Nov 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202016457) Case 202016457 · Managing Relations Decision Case ID 202016457 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 28 Nov 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202315952) Case 202315952 · Managing Relations Decision Case ID 202315952 Decision type Investigation Landlord Phoenix Community Housing Association (Bellingham and Downham) Limited Landlord type Housing Association … 28 Nov 2025 Partial Maladministration Pinnacle Spaces Limited (202405672) Case 202405672 · For profit Decision Case ID 202405672 Decision type Investigation Landlord Pinnacle Spaces Limited Landlord type For profit Occupancy Assured Shorthold Tenancy Date … 28 Nov 2025 Partial Maladministration Platform Housing Group Limited (202450883) Case 202450883 · Managing Relations Decision Case ID 202450883 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202431376) Case 202431376 · Old Complaints Handling categories Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy … 28 Nov 2025 Partial Maladministration Richmond Housing Partnership Limited (202342621) Case 202342621 · Managing Relations Decision Case ID 202342621 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Royal Borough Of Greenwich (202341112) Case 202341112 · Local Authority / ALMO or TMO Decision Case ID 202341112 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202411628) Case 202411628 · Managing Relations Decision Case ID 202411628 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202412363) Case 202412363 · ASB/Abuse/Nuisance Decision Case ID 202412363 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Sanctuary Housing Association (202412843) Case 202412843 · Financial Decision Case ID 202412843 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202430575) Case 202430575 · Managing Relations Decision Case ID 202430575 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sanctuary Housing Association (202430579) Case 202430579 · Managing Relations Decision Case ID 202430579 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sandwell Metropolitan Borough Council (202453379) Case 202453379 · Local Authority / ALMO or TMO Decision Case ID 202453379 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 28 Nov 2025 Maladministration Southern Housing (202334769) Case 202334769 · Financial Decision Case ID 202334769 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 28 November … 28 Nov 2025 Maladministration Southern Housing (202414476) Case 202414476 · Managing Relations Decision Case ID 202414476 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Southern Housing (202433087) Case 202433087 · Managing Relations Decision Case ID 202433087 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Date 28 November 2025 … 28 Nov 2025 Maladministration Southwark Council (202422153) Case 202422153 · Local Authority / ALMO or TMO Decision Case ID 202422153 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Assured … 28 Nov 2025 Partial Maladministration Southwark Council (202501001) Case 202501001 · Managing Relations Decision Case ID 202501001 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 28 Nov 2025 No Maladministration Sovereign Network Group (202403659) Case 202403659 · Managing Relations Decision Case ID 202403659 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Sovereign Network Group (202504006) Case 202504006 · Managing Relations Decision Case ID 202504006 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Sovereign Network Group (202507005) Case 202507005 · Managing Relations Decision Case ID 202507005 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Maladministration Stonewater Limited (202325507) Case 202325507 · Estate Management Decision Case ID 202325507 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Stonewater Limited (202452282) Case 202452282 · Managing Relations Decision Case ID 202452282 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 November … 28 Nov 2025 Partial Maladministration Swindon Borough Council (202432723) Case 202432723 · Managing Relations Decision Case ID 202432723 Decision type Investigation Landlord Swindon Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 28 Nov 2025 Partial Maladministration The Guinness Partnership Limited (202325460) Case 202325460 · ASB/Abuse/Nuisance Decision Case ID 202325460 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 No Maladministration The Guinness Partnership Limited (202335309) Case 202335309 · Health and Safety (inc. building safety) Decision Case ID 202335309 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Shared Ownership Date … 28 Nov 2025 No Maladministration The Guinness Partnership Limited (202405990) Case 202405990 · Managing Relations Decision Case ID 202405990 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Maladministration The Riverside Group Limited (202336456) Case 202336456 · Managing Relations Decision Case ID 202336456 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Torus62 Limited (202342444) Case 202342444 · Financial Decision Case ID 202342444 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Leaseholder Date 28 November 2025 … 28 Nov 2025 Maladministration Vivid Housing Limited (202322040) Case 202322040 · Managing Relations Decision Case ID 202322040 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Vivid Housing Limited (202426374) Case 202426374 · Managing Relations Decision Case ID 202426374 Decision type Investigation Landlord Vivid Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 … 28 Nov 2025 Partial Maladministration Wandle Housing Association Limited (202216151) Case 202216151 · Financial Decision Case ID 202216151 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 28 Nov 2025 Partial Maladministration Wythenshawe Community Housing Group Limited (202342905) Case 202342905 · Managing Relations Decision Case ID 202342905 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 27 Nov 2025 Reasonable Redress A2Dominion Housing Group Limited (202329402) Case 202329402 · Managing Relations Decision Case ID 202329402 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 27 Nov 2025 No Maladministration A2Dominion Housing Group Limited (202332324) Case 202332324 · Information and data management Decision Case ID 202332324 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Nov 2025 Partial Maladministration Abri Group Limited (202506411) Case 202506411 · Managing Relations Decision Case ID 202506411 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Maladministration Abri Group Limited (202509637) Case 202509637 · ASB/Abuse/Nuisance Decision Case ID 202509637 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Nov 2025 Maladministration Amplius Living (202509644) Case 202509644 · Managing Relations Decision Case ID 202509644 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Shared Ownership Date 27 November …