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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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28 Mar 2025 Partial Maladministration London Borough of Newham (202414895) Case 202414895 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows … 28 Mar 2025 Maladministration London Borough of Waltham Forest (202412431) Case 202412431 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint. 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202318626) Case 202318626 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s repair requests as a result of a leak. 28 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202320090) Case 202320090 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to fix leaks, damp and mould in the riser cupboards. The … 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321059) Case 202321059 · Old Complaints Handling categories The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the … 28 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202403403) Case 202403403 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint. 28 Mar 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202414763) Case 202414763 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of ongoing leaks from the roof. 27 Mar 2025 Maladministration Haringey London Borough Council (202313032) Case 202313032 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The … 27 Mar 2025 Maladministration London Borough of Croydon (202321534) Case 202321534 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Boiler repairs. The resident’s complaint. 27 Mar 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202312998) Case 202312998 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the toilet. Poor staff conduct. The … 27 Mar 2025 Maladministration London Borough of Lambeth (202232944) Case 202232944 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from … 27 Mar 2025 Maladministration London Borough of Lewisham (202400955) Case 202400955 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak. 27 Mar 2025 Maladministration London Borough of Lewisham (202404632) Case 202404632 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to … 27 Mar 2025 Partial Maladministration London Borough of Waltham Forest (202119814) Case 202119814 · Financial The complaint is about the landlord’s: Handling of repairs to the boiler. Handling of associated repairs. Response to a request … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202220572) Case 202220572 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202313381) Case 202313381 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB); Associated concerns regarding video recording … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416768) Case 202416768 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and … 26 Mar 2025 No Maladministration London Borough of Brent (202325341) Case 202325341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The level of caretaking services provided. The … 26 Mar 2025 Partial Maladministration London Borough of Hounslow (202319650) Case 202319650 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her … 26 Mar 2025 Maladministration London Borough of Islington (202313724) Case 202313724 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and mould. Flooding in the … 26 Mar 2025 Maladministration London Borough of Lambeth (202400915) Case 202400915 · Information and data management The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has … 26 Mar 2025 Partial Maladministration London Borough of Newham (202318465) Case 202318465 · Local Authority / ALMO or TMO The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint … 26 Mar 2025 Maladministration London & Quadrant Housing Trust (202212403) Case 202212403 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request that the landlord replace: The bathroom flooring. The kitchen. … 26 Mar 2025 Maladministration London & Quadrant Housing Trust (202318131) Case 202318131 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Arrears of rent. The resident’s application for a mutual exchange. The resident’s … 25 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202234258) Case 202234258 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports of an ongoing roof leak causing damp and mould … 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202312368) Case 202312368 · Old Complaints Handling categories The complaint is about the landlord’s: Communication about external cyclical maintenance works. Handling of the resident’s complaint. 25 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202328959) Case 202328959 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s heating and hot water system. The Ombudsman has … 25 Mar 2025 Mediation London & Quadrant Housing Trust (L&Q) (202409715) Case 202409715 · Old Property Condition categories The complaint is about the landlord’s handling of roof repairs and the resident’s subsequent reports of damp and mould. 24 Mar 2025 Partial Maladministration London Borough of Tower Hamlets (202302241) Case 202302241 · Old Complaints Handling categories This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint. 21 Mar 2025 No Maladministration London Borough of Harrow (202324259) Case 202324259 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the removal of asbestos floor tiles from the resident’s flat. 21 Mar 2025 Maladministration London Borough of Islington (202308155) Case 202308155 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of having no heating or hot water. The associated … 21 Mar 2025 Maladministration London Borough of Islington (202322270) Case 202322270 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions … 21 Mar 2025 Maladministration London Borough of Lambeth (202418701) Case 202418701 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about repairs to the roof. We have also considered … 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202332944) Case 202332944 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The landlord’s complaint handling is … 21 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225258) Case 202225258 · Information and data management The complaint is about the landlord’s handling of: Personal data. The resident’s reports of ASB. The associated complaint. 21 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202323184) Case 202323184 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident's: Concerns about her housing situation and request to be rehoused. … 20 Mar 2025 Maladministration Haringey London Borough Council (202338838) Case 202338838 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The replacement of a laminate flooring to reduce noise disturbance. The associated … 20 Mar 2025 Partial Maladministration London Borough of Enfield (202329814) Case 202329814 · Financial The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. … 20 Mar 2025 Maladministration London Borough of Lambeth (202320737) Case 202320737 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property. 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202229424) Case 202229424 · Financial The complaint is about the landlord’s handling of: Service charges relating to repairs to communal lights and pest control. The … 19 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308087) Case 202308087 · Managing Relations The complaint concerns the landlord’s: Handling of the resident’s request for a replacement kitchen. Complaint handling. 18 Mar 2025 Maladministration London Borough of Newham (202308669) Case 202308669 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a roof leak and the associated repairs. The … 18 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202313077) Case 202313077 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for soundproofing. We have also investigated the landlord’s complaint … 17 Mar 2025 Maladministration London Borough of Barnet (202302757) Case 202302757 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of … 17 Mar 2025 Maladministration London Borough of Hackney (202343128) Case 202343128 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: Faults to the boiler. Damp and mould. We … 17 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202322512) Case 202322512 · Old Complaints Handling categories This complaint is about the landlord’s handling of : The resident’s reports about communal electric repairs. The associated complaint. 17 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202215447) Case 202215447 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the balcony. The associated complaint. 17 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307487) Case 202307487 · Moving/Buying/Selling Home The complaint is about the condition of the property when let to the resident and the level of compensation the … 14 Mar 2025 Partial Maladministration London Borough of Hounslow (202322192) Case 202322192 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of a loss of hot water. The resident’s complaint. 14 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202319737) Case 202319737 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reported leak. The Ombudsman has also assessed the landlord’s complaint …