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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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11 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202223865) Case 202223865 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a service charge refund from November 2013. Associated … 11 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202306386) Case 202306386 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a roof leak and heating repairs. 10 Apr 2025 Maladministration London Borough of Lewisham (202410375) Case 202410375 · Managing Relations The complaint is about the landlord's handling of: Reports that the resident’s bath was damaged and needed to be replaced. … 10 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202312902) Case 202312902 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs as a result of a roof leak. 9 Apr 2025 Maladministration London Borough of Havering Council (202317745) Case 202317745 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 8 Apr 2025 Outside Jurisdiction London Borough of Enfield (202338241) Case 202338241 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The safety of the building. Its offer to … 8 Apr 2025 Maladministration London Borough of Havering Council (202327772) Case 202327772 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Responsive repairs. Associated complaint. 8 Apr 2025 Maladministration London Borough of Tower Hamlets (202318376) Case 202318376 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of no heating and hot water. Associated complaint. 8 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202210958) Case 202210958 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns about estate inspections, the local office and caretaking. A … 8 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202309874) Case 202309874 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) in his apartment block and … 7 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202308348) Case 202308348 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of … 7 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202322496) Case 202322496 · Financial The complaint is about: The landlord’s response to the resident’s reports about damage to the resident’s possessions. The landlord’s handling … 7 Apr 2025 Maladministration London Borough of Newham (202310755) Case 202310755 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The Ombudsman has also investigated the … 7 Apr 2025 Maladministration London Borough of Redbridge (202329547) Case 202329547 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s anti-social behaviour (ASB) reports. 7 Apr 2025 Mediation London & Quadrant Housing Trust (L&Q) (202419794) Case 202419794 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of pest infestation. 4 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202403327) Case 202403327 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for permanent rehousing and concerns it misplaced sensitive personal … 4 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400693) Case 202400693 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a communal roof leak and associated damp and … 3 Apr 2025 Maladministration London Borough of Camden Council (202327461) Case 202327461 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of drainage problems. We have also investigated the landlord’s … 3 Apr 2025 Partial Maladministration London Borough of Lambeth (202322849) Case 202322849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Service charges. Estate grounds maintenance. Gutter repairs. 3 Apr 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202225736) Case 202225736 · Managing Relations This complaint is about the landlord’s handling of: The resident’s repair requests relating to the doors, heating system and toilets … 3 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202416158) Case 202416158 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 1 Apr 2025 Partial Maladministration London Borough of Newham (202421897) Case 202421897 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of drainage issues affecting the toilet. Reports of damp … 31 Mar 2025 Maladministration London Borough of Barking and Dagenham (202216208) Case 202216208 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident’s reports of pests being in her property. The Ombudsman will … 31 Mar 2025 Partial Maladministration London Borough of Brent (202413027) Case 202413027 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: Damp and mould, and associated repairs. A roof … 31 Mar 2025 Maladministration London Borough of Camden Council (202324855) Case 202324855 · Estate Management The complaint is about the landlord’s handling of the resident’s claim for a refund and compensation due to having no … 31 Mar 2025 Partial Maladministration London Borough of Croydon (202405183) Case 202405183 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and associated repairs. The Ombudsman has also … 31 Mar 2025 Maladministration London Borough of Hammersmith and Fulham (202313990) Case 202313990 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs needed in the property. This includes: Cracks … 31 Mar 2025 No Maladministration London Borough of Havering Council (202416725) Case 202416725 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB). 31 Mar 2025 Maladministration London Borough of Lambeth (202322315) Case 202322315 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Leak reports and associated repairs. The resident’s complaint. 31 Mar 2025 Partial Maladministration London Borough of Newham (202205788) Case 202205788 · Information and data management The complaint is about the landlord’s response to: Reports of a rodent infestation. Request for compensation for damage due to … 31 Mar 2025 Maladministration London Borough of Waltham Forest (202405702) Case 202405702 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s reports of an ongoing wastewater leak affecting his property. The … 31 Mar 2025 Reasonable Redress London Borough of Waltham Forest (202428160) Case 202428160 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of no heating and hot water. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (202325383) Case 202325383 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A pest infestation. The resident’s complaint. 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202322448) Case 202322448 · Old Complaints Handling categories The complaint is about the landlord’s handling of heating and hot water repairs in the resident’s property. The Ombudsman has … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202331777) Case 202331777 · Estate Management The complaint is about the landlord's handling of the resident’s: Concerns about its caretaking and ground maintenance services. Complaint. 31 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202413917) Case 202413917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and concerns about staff conduct. … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416766) Case 202416766 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs to leaking guttering and damaged window and the resident’s reports the … 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419554) Case 202419554 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and damp and mould. Associated complaint. 31 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202419855) Case 202419855 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of outstanding repairs to a kitchen ventilation unit. Associated … 28 Mar 2025 Maladministration City of London Corporation (202322236) Case 202322236 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a leak affecting the utility room and the … 28 Mar 2025 Maladministration London Borough of Camden Council (202317178) Case 202317178 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of noise disturbances from the flat above. The complaint. 28 Mar 2025 Maladministration London Borough of Camden Council (202322440) Case 202322440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a report of a leak from the resident’s bathroom. 28 Mar 2025 Maladministration London Borough of Camden Council (202324739) Case 202324739 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation … 28 Mar 2025 Maladministration London Borough of Camden Council (202406147) Case 202406147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s … 28 Mar 2025 Maladministration London Borough of Hackney (202318351) Case 202318351 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s various repairs. 28 Mar 2025 Mediation London Borough of Hammersmith and Fulham (202319095) Case 202319095 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs at the property. 28 Mar 2025 Maladministration London Borough of Islington (202234917) Case 202234917 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s request for a reasonable adjustment. Complaint handling. 28 Mar 2025 Maladministration London Borough of Lewisham (202315835) Case 202315835 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: reports of a leak and the associated damp and mould. … 28 Mar 2025 Partial Maladministration London Borough of Lewisham (202341904) Case 202341904 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of water supply issues. Reports of noisy pipework. Reports … 28 Mar 2025 Maladministration London Borough of Lewisham (202405712) Case 202405712 · Local Authority / ALMO or TMO REPORT COMPLAINT 202405712 Lewisham Council 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is …