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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202404648) Case 202404648 · Financial The complaint is about the landlord’s handling of the resident’s service charge refund. 29 Apr 2025 Maladministration London Borough of Brent (202328862) Case 202328862 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s reports of repairs to the roof and guttering, communal wall … 29 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202316559) Case 202316559 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s request for a leasehold pre-sale pack, particularly: The accuracy of … 29 Apr 2025 Maladministration London Borough of Hillingdon (202323642) Case 202323642 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation, following a missed gas safety check appointment … 29 Apr 2025 Reasonable Redress London Borough of Hounslow (202325961) Case 202325961 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 29 Apr 2025 Partial Maladministration London Borough of Lambeth (202311666) Case 202311666 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: The landlord charging him rent for 2 properties … 29 Apr 2025 No Maladministration London Borough of Lambeth (202314858) Case 202314858 · Local Authority / ALMO or TMO REPORT COMPLAINT 202314858 Lambeth Council 29 April 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Apr 2025 Partial Maladministration London Borough of Lewisham (202400846) Case 202400846 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Foxes living under the property. Damp and mould. … 29 Apr 2025 Maladministration London Borough of Lewisham (202419068) Case 202419068 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp, and mould. Reports of toilet repair … 29 Apr 2025 Maladministration London & Quadrant Housing Trust (202414935) Case 202414935 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of repairs required to unlevel flooring and internal openings. 28 Apr 2025 Partial Maladministration London Borough of Barnet (202403095) Case 202403095 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s communications with the housing options team. repairs to the boiler. … 28 Apr 2025 Maladministration London & Quadrant Housing Trust (202320315) Case 202320315 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of noise transference from other properties in the building. … 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202325879) Case 202325879 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s driveway. The landlord’s complaint handling has also been … 28 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202304162) Case 202304162 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A loss of heating and hot water. Delays … 25 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202300176) Case 202300176 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 24 Apr 2025 Maladministration Haringey London Borough Council (202341320) Case 202341320 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of water ingress. We have also considered the landlord’s … 24 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202426557) Case 202426557 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the windows in the property. The Ombudsman will also investigate … 24 Apr 2025 Maladministration London Borough of Lambeth (202228806) Case 202228806 · Estate Management The complaint is about the landlord’s handling of: Repairs including external repairs to the building, indoor and outdoor communal areas, … 24 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202421535) Case 202421535 · Managing Relations The complaint is about the landlord’s handling of the works to: The paving and an overgrown tree. The garden boundary … 24 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202327478) Case 202327478 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of drainage issues in his garden. The landlord’s complaint … 23 Apr 2025 Maladministration London Borough of Camden Council (202332543) Case 202332543 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of low water pressure at the property. The Ombudsman … 23 Apr 2025 Outside Jurisdiction London Borough of Islington (202333492) Case 202333492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from the upstairs neighbour. 23 Apr 2025 Severe Maladministration London Borough of Newham (202303385) Case 202303385 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated … 23 Apr 2025 Maladministration London Borough of Redbridge (202409090) Case 202409090 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Handling of the repairs to … 22 Apr 2025 Maladministration London Borough of Barnet (202323383) Case 202323383 · Responsive repairs/activity This complaint is about the landlord’s handling of water ingress at the property. 22 Apr 2025 Maladministration London Borough of Lambeth (202316552) Case 202316552 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress and subsequent repairs. 22 Apr 2025 Maladministration London & Quadrant Housing Trust (202313879) Case 202313879 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of flooding in the carpark which caused damage to … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202213195) Case 202213195 · Managing Relations The complaint is about the landlord’s handling of reports of repairs to communal doors and safety concerns. The Ombudsman has … 22 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202321387) Case 202321387 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about a missed appointment by the landlord’s contractor. The … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202322819) Case 202322819 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for it to install a larger bath in the … 22 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202400354) Case 202400354 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of repairs to the chimney. 18 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202224796) Case 202224796 · Managing Relations The complaint is about the landlord’s handing of the resident’s reports of a repair to a shed. We have also … 17 Apr 2025 Partial Maladministration Haringey London Borough Council (202321169) Case 202321169 · Managing Relations The complaint is about the landlord’s handling of repairs to the fences at the bottom of the stairwell and top … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202327447) Case 202327447 · Local Authority / ALMO or TMO The complaint is about the landlord's: Offer of compensation for its handling of a repair to a hole in paving … 17 Apr 2025 Maladministration London Borough of Hammersmith and Fulham (202346836) Case 202346836 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reported: snags following her move into the property. concerns that … 17 Apr 2025 Maladministration London Borough of Islington (202333554) Case 202333554 · Estate Management The complaint is about the landlord's handling of the resident’s reports of dumped rubbish in communal areas of the building … 17 Apr 2025 Maladministration London Borough of Lambeth (202321970) Case 202321970 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s service charge enquiries. We have also investigated the landlord’s complaint … 17 Apr 2025 Maladministration London Borough of Lambeth (202411410) Case 202411410 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports about the condition of the kitchen. Reports about the … 17 Apr 2025 Maladministration London Borough of Lewisham (202328037) Case 202328037 · Managing Relations The complaint is about the landlord’s handling of: Reports of an overflowing external drain. Reports of a leak. The complaint. 17 Apr 2025 Maladministration London & Quadrant Housing Trust (202234914) Case 202234914 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of flooding from the balcony, which he said was … 17 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202307207) Case 202307207 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a mice infestation at her property. The Ombudsman … 14 Apr 2025 Maladministration Haringey London Borough Council (202401088) Case 202401088 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Request for a temporary or permanent move due to domestic … 14 Apr 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202328627) Case 202328627 · Local Authority / ALMO or TMO The complaint is about warning letters the landlord sent the resident following reports of antisocial behaviour (ASB). 14 Apr 2025 Maladministration London Borough of Barnet (202314823) Case 202314823 · Local Authority / ALMO or TMO The resident has complained about the installation of a new fire safety alarm system in her property . 14 Apr 2025 Maladministration London Borough of Camden Council (202417323) Case 202417323 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into his home and the associated … 14 Apr 2025 Maladministration London Borough of Lewisham (202345032) Case 202345032 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damage to a heating pipe, and subsequent loss … 14 Apr 2025 Maladministration London & Quadrant Housing Trust (202016151) Case 202016151 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti social behaviour (ASB) from her neighbour. 14 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (202311793) Case 202311793 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress through the wall, which caused internal … 12 Apr 2025 Outside Jurisdiction London Borough of Lambeth (202330223) Case 202330223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about the increase in communal heating system service charges. 11 Apr 2025 No Maladministration London Borough of Barnet (202322862) Case 202322862 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Anti-social behaviour (ASB). Excessive noise transference from the …