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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,906 of 16,595 decisions matching "background"

Decisions

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11 Dec 2025 Maladministration London & Quadrant Housing Trust (202504543) Case 202504543 · Managing Relations Decision Case ID 202504543 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Leaseholder Date … 11 Dec 2025 Maladministration Notting Hill Genesis (202319430) Case 202319430 · Managing Relations Decision Case ID 202319430 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 11 … 11 Dec 2025 Partial Maladministration Radcliffe Housing Society Limited (202402351) Case 202402351 · Managing Relations Decision Case ID 202402351 Decision type Investigation Landlord Radcliffe Housing Society Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 11 Dec 2025 Partial Maladministration Southern Housing (202412367) Case 202412367 · Managing Relations Decision Case ID 202412367 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 11 Dec 2025 Partial Maladministration Stonewater Limited (202415013) Case 202415013 · Estate Management Decision Case ID 202415013 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 December … 10 Dec 2025 No Maladministration Abri Group Limited (202435787) Case 202435787 · Managing Relations Decision Case ID 202435787 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 10 Dec 2025 Reasonable Redress Amplius Living (202335826) Case 202335826 · Managing Relations Decision Case ID 202335826 Decision type Investigation Landlord Amplius Living Landlord type Housing Association Occupancy Assured Tenancy Date 10 December … 10 Dec 2025 Maladministration Citizen Housing Group Limited (202216028) Case 202216028 · ASB/Abuse/Nuisance Decision Case ID 202216028 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Leaseholder Date 10 … 10 Dec 2025 No Maladministration Gateway Housing Association Limited (202407368) Case 202407368 · Managing Relations Decision Case ID 202407368 Decision type Investigation Landlord Gateway Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 10 Dec 2025 Maladministration Haringey London Borough Council (202410631) Case 202410631 · Managing Relations Decision Case ID 202410631 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Maladministration Haringey London Borough Council (202449599) Case 202449599 · ASB/Abuse/Nuisance Decision Case ID 202449599 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Reasonable Redress Incommunities Limited (202508539) Case 202508539 · ASB/Abuse/Nuisance Decision Case ID 202508539 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 10 December … 10 Dec 2025 Maladministration London Borough of Lambeth (202437569) Case 202437569 · Managing Relations Decision Case ID 202437569 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202329214) Case 202329214 · Managing Relations Decision Case ID 202329214 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date … 10 Dec 2025 Partial Maladministration London Borough of Lewisham (202450546) Case 202450546 · Local Authority / ALMO or TMO Decision Case ID 202450546 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202413110) Case 202413110 · Managing Relations Decision Case ID 202413110 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Maladministration London & Quadrant Housing Trust (202511313) Case 202511313 · Managing Relations Decision Case ID 202511313 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 10 Dec 2025 Partial Maladministration Newlon Housing Trust (202409972) Case 202409972 · Managing Relations Decision Case ID 202409972 Decision type Investigation Landlord Newlon Housing Trust Landlord type Housing Association Occupancy Secure Tenancy Date 10 … 10 Dec 2025 Reasonable Redress Notting Hill Genesis (202416988) Case 202416988 · ASB/Abuse/Nuisance Decision Case ID 202416988 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 10 December … 10 Dec 2025 Partial Maladministration Paragon Asra Housing Limited (202331370) Case 202331370 · Estate Management Decision Case ID 202331370 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 10 Dec 2025 Partial Maladministration Southern Housing (202430043) Case 202430043 · Managing Relations Decision Case ID 202430043 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy with licence for … 10 Dec 2025 Maladministration Sovereign Network Group (202449924) Case 202449924 · Managing Relations Decision Case ID 202449924 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 10 … 9 Dec 2025 Partial Maladministration Central Bedfordshire Council (202431480) Case 202431480 · Managing Relations Decision Case ID 202431480 Decision type Investigation Landlord Central Bedfordshire Council Landlord type Local Authority / ALMO or TMO Occupancy … 9 Dec 2025 Partial Maladministration City of Lincoln Council (202514255) Case 202514255 · Health and Safety (inc. building safety) Decision Case ID 202514255 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority Occupancy Secure Tenancy Date … 9 Dec 2025 Mediation Clarion Housing Association Limited (202334155) Case 202334155 · Estate Management Decision Case ID 202334155 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Shared Ownership Date … 9 Dec 2025 Partial Maladministration Curo Places Limited (202345803) Case 202345803 · ASB/Abuse/Nuisance Decision Case ID 202345803 Decision type Investigation Landlord Curo Places Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 No Maladministration First Garden Cities Homes Limited (202336055) Case 202336055 · ASB/Abuse/Nuisance Decision Case ID 202336055 Decision type Investigation Landlord First Garden Cities Homes Limited Landlord type Housing Association Occupancy Assured Shorthold … 9 Dec 2025 Mediation London & Quadrant Housing Trust (202401445) Case 202401445 · Financial Decision Case ID 202401445 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 9 Dec 2025 Maladministration London & Quadrant Housing Trust (202447122) Case 202447122 · Managing Relations Decision Case ID 202447122 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202400313) Case 202400313 · Managing Relations Decision Case ID 202400313 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 9 Dec 2025 Maladministration Richmond Housing Partnership Limited (202450616) Case 202450616 · Managing Relations Decision Case ID 202450616 Decision type Investigation Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202335314) Case 202335314 · ASB/Abuse/Nuisance Decision Case ID 202335314 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Sanctuary Housing Association (202439524) Case 202439524 · Managing Relations Decision Case ID 202439524 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration Southern Housing (202328477) Case 202328477 · Managing Relations Decision Case ID 202328477 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 9 Dec 2025 Maladministration Southern Housing (202344973) Case 202344973 · Managing Relations Decision Case ID 202344973 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 December … 9 Dec 2025 Reasonable Redress Southern Housing (202408073) Case 202408073 · Managing Relations Decision Case ID 202408073 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 9 December … 9 Dec 2025 Mediation Sovereign Network Group (202505611) Case 202505611 · Responsive repairs/activity Decision Case ID 202505611 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Assured Tenancy Date 9 … 9 Dec 2025 Partial Maladministration The Riverside Group Limited (202404517) Case 202404517 · Old Complaints Handling categories Decision Case ID 202404517 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Maladministration The Riverside Group Limited (202416204) Case 202416204 · Moving/Buying/Selling Home Decision Case ID 202416204 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 9 Dec 2025 Partial Maladministration The Riverside Group Limited (202431077) Case 202431077 · Financial Decision Case ID 202431077 Decision type Investigation Landlord The Riverside Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202400727) Case 202400727 · Financial Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 8 Dec 2025 Maladministration Accent Housing Limited (202339250) Case 202339250 · Managing Relations Decision Case ID 202339250 Decision type Investigation Landlord Accent Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 8 Dec 2025 Outside Jurisdiction Blackpool Borough Council (202423540) Case 202423540 · Managing Relations Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 8 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202416613) Case 202416613 · ASB/Abuse/Nuisance Decision Case ID 202416613 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 8 Dec 2025 No Maladministration GreenSquareAccord Limited (202331616) Case 202331616 · Managing Relations Decision Case ID 202331616 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 December … 8 Dec 2025 Partial Maladministration London Borough of Camden Council (202341248) Case 202341248 · Managing Relations Decision Case ID 202341248 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 8 Dec 2025 Maladministration London Borough of Hounslow (202229883) Case 202229883 · Managing Relations Decision Case ID 202229883 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Maladministration London Borough of Lambeth (202405216) Case 202405216 · Local Authority / ALMO or TMO Decision Case ID 202405216 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Partial Maladministration London Borough of Lambeth (202440462) Case 202440462 · ASB/Abuse/Nuisance Decision Case ID 202440462 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 8 Dec 2025 Maladministration London & Quadrant Housing Trust (202339725) Case 202339725 · Managing Relations Decision Case ID 202339725 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold …