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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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14 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202424815) Case 202424815 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leaking roof and associated damp and mould … 13 May 2025 Maladministration Haringey London Borough Council (202324341) Case 202324341 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of dampness and the associated repairs. The resident’s complaints. 13 May 2025 Maladministration London Borough of Camden Council (202329817) Case 202329817 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 13 May 2025 Maladministration London Borough of Lambeth (202306806) Case 202306806 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of guttering repairs, pointing, and painting works at the resident’s building. 13 May 2025 Maladministration London Borough of Lambeth (202321721) Case 202321721 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of water ingress into his flat. The Ombudsman has … 13 May 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300355) Case 202300355 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a broken front door lock. Associated complaint. 12 May 2025 Maladministration Haringey London Borough Council (202329072) Case 202329072 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: a leak into her property damp and mould … 12 May 2025 Maladministration London Borough of Barking and Dagenham (202326813) Case 202326813 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports she had no hot water in the property. The … 12 May 2025 Maladministration London Borough of Havering Council (202404302) Case 202404302 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s complaint. 12 May 2025 Partial Maladministration London Borough of Islington (202424420) Case 202424420 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of damp and mould. Reports of a pest infestation. A request … 12 May 2025 Maladministration London Borough of Newham (202421004) Case 202421004 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s wet room repairs, including shower screen, damp and mould, and … 12 May 2025 Outside Jurisdiction London & Quadrant Housing Trust (L&Q) (202303582) Case 202303582 · Financial The complaint is about the landlord’s handling of the resident’s service charge. 12 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305700) Case 202305700 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of repairs to a communal lift. 12 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202324021) Case 202324021 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of delays in completing repairs to the communal doors … 10 May 2025 Partial Maladministration London & Quadrant Housing Trust (202318757) Case 202318757 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of anti-social behaviour from a neighbour. Response to the … 9 May 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202423217) Case 202423217 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould in the property. Concerns … 9 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202214674) Case 202214674 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports that he was unable to use his parking space. … 9 May 2025 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202314975) Case 202314975 · Managing Relations The complaint is about the landlord’s handling of: repairs following a leak from the upstairs property. the associated complaint. 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (202320263) Case 202320263 · Managing Relations The complaint is about the landlord’s handling of: Electrical and plumbing repairs from August 2023. The resident’s request for it … 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202217416) Case 202217416 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cyclical decorations and outstanding repairs to her property. … 8 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202317243) Case 202317243 · Managing Relations The complaint is about: The landlord’s handling of balcony repairs, the erected scaffolding, and the resulting pigeon infestation. The associated … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202331174) Case 202331174 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal lifts. The Ombudsman has … 8 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339089) Case 202339089 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. We … 7 May 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321012) Case 202321012 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the kitchen. We have also considered … 7 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202348214) Case 202348214 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for balcony window repairs. Reports of leaks in the … 6 May 2025 Maladministration London Borough of Camden Council (202322539) Case 202322539 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of asbestos control measures during proposed fire safety works. The Ombudsman will also … 6 May 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202301773) Case 202301773 · Responsive repairs/activity The landlord’s handling of repairs to the front door and windows. 2 May 2025 Maladministration London Borough of Lambeth (202418715) Case 202418715 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A leak into the resident’s property from a neighbouring balcony. The associated … 1 May 2025 Outside Jurisdiction Haringey London Borough Council (202302313) Case 202302313 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal roof. 30 Apr 2025 Maladministration City of London Corporation (202322550) Case 202322550 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s queries and concerns about a major works programme. The Ombudsman … 30 Apr 2025 Partial Maladministration Haringey London Borough Council (202416668) Case 202416668 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s reports of a pest infestation an occupational therapy (OT) assessment … 30 Apr 2025 Maladministration London Borough of Camden Council (202407729) Case 202407729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Damp and mould in her bedroom. Kitchen waste … 30 Apr 2025 Partial Maladministration London Borough of Croydon (202402696) Case 202402696 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request to move. Reports of mould. Complaint. 30 Apr 2025 Maladministration London Borough of Harrow (202345085) Case 202345085 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The condition of the property, including the external … 30 Apr 2025 Maladministration London Borough of Hillingdon (202322717) Case 202322717 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. 30 Apr 2025 Maladministration London Borough of Islington (202301334) Case 202301334 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports about damp and mould. Response to the resident’s concerns … 30 Apr 2025 Partial Maladministration London Borough of Islington (202411101) Case 202411101 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of mice infestation. Request for repairs. The Ombudsman has … 30 Apr 2025 Maladministration London Borough of Lambeth (202219263) Case 202219263 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould. The Ombudsman has also … 30 Apr 2025 Maladministration London Borough of Lambeth (202327193) Case 202327193 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: A property inspection. Follow up works to address outstanding issues with the … 30 Apr 2025 Maladministration London Borough of Lewisham (202408551) Case 202408551 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Requests for it to replace her kitchen and bathroom. Reports … 30 Apr 2025 Maladministration London Borough of Lewisham (202418158) Case 202418158 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a leak and subsequent damage, including damp and … 30 Apr 2025 Maladministration London Borough of Tower Hamlets (202329830) Case 202329830 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of water ingress, damp, and mould. The Ombudsman has … 30 Apr 2025 Maladministration London Borough of Waltham Forest (202425232) Case 202425232 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the resident’s reported damp and mould in her home. response to the … 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202308712) Case 202308712 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (202329734) Case 202329734 · Managing Relations The complaint is about the landlord’s response to the resident’s request to replace her windows and doors. The Ombudsman has … 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202233208) Case 202233208 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of water ingress into the property. The associated complaint. 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202300219) Case 202300219 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s damaged kitchen floor. The associated complaint. 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307640) Case 202307640 · Estate Management The complaint is about the landlord’s response to the resident’s concerns regarding: Communal repairs to a wooden door frame and … 30 Apr 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202341552) Case 202341552 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of a leak. Associated complaint. 30 Apr 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202346173) Case 202346173 · Financial The complaint is about the landlord’s response to the resident’s requests for: information on the service charges for the 2024 …