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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,914 of 16,595 decisions matching "occupancy"

Decisions

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5 Mar 2026 Maladministration London & Quadrant Housing Trust (202423504) Case 202423504 · Managing Relations Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202520268) Case 202520268 · Managing Relations Decision Case ID 202520268 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Reasonable Redress Peabody Trust (202346846) Case 202346846 · Managing Relations Decision Case ID 202346846 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 March … 5 Mar 2026 Partial Maladministration Places for People Group Limited (202513488) Case 202513488 · Managing Relations Decision Case ID 202513488 Decision type Investigation Landlord Places for People Group Limited Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Partial Maladministration Sanctuary Housing Association (202336319) Case 202336319 · ASB/Abuse/Nuisance Decision Case ID 202336319 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Mar 2026 Maladministration The Guinness Partnership Limited (202401172) Case 202401172 · Managing Relations Decision Case ID 202401172 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Mar 2026 Maladministration Hyde Housing Association Limited (202333693) Case 202333693 · Managing Relations Decision Case ID 202333693 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 4 Mar 2026 Partial Maladministration London Borough of Camden Council (202324675) Case 202324675 · Local Authority / ALMO or TMO Decision Case ID 202324675 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 4 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202416740) Case 202416740 · Managing Relations Decision Case ID 202416740 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 4 Mar 2026 No Maladministration Soha Housing Limited (202318986) Case 202318986 · Financial Decision Case ID 202318986 Decision type Investigation Landlord Soha Housing Limited Landlord type Housing Association Occupancy Shared Ownership Date 4 … 4 Mar 2026 Partial Maladministration The Guinness Partnership Limited (202345578) Case 202345578 · Managing Relations Decision Case ID 202345578 Decision type Investigation Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Applicant Date 4 … 4 Mar 2026 Partial Maladministration Torus62 Limited (202347389) Case 202347389 · Managing Relations Decision Case ID 202347389 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 4 … 4 Mar 2026 Partial Maladministration Tower Hamlets Community Housing (202409459) Case 202409459 · ASB/Abuse/Nuisance Decision Case ID 202409459 Decision type Investigation Landlord Tower Hamlets Community Housing Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Mar 2026 Partial Maladministration A2Dominion Housing Group Limited (202332631) Case 202332631 · Estate Management Decision Case ID 202332631 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 3 Mar 2026 Partial Maladministration Norwich City Council (202411044) Case 202411044 · Local Authority / ALMO or TMO Decision Case ID 202411044 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 2 Mar 2026 Reasonable Redress Octavia Housing (202526330) Case 202526330 · Managing Relations Decision Case ID 202526330 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 2 March … 2 Mar 2026 Reasonable Redress Paradigm Housing Group Limited (202423484) Case 202423484 · Financial Decision Case ID 202423484 Decision type Investigation Landlord Paradigm Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date … 2 Mar 2026 No Maladministration Royal Borough Of Greenwich (202318040) Case 202318040 · Managing Relations Decision Case ID 202318040 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority Occupancy Leaseholder Date 3 … 27 Feb 2026 Partial Maladministration Clarion Housing Association Limited (202530773) Case 202530773 · Managing Relations Decision Case ID 202530773 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Delta Housing Limited (202443980) Case 202443980 · ASB/Abuse/Nuisance Decision Case ID 202443980 Decision type Investigation Landlord Chelmer Housing Partnership Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 27 Feb 2026 Outside Jurisdiction Derby City Council (202508189) Case 202508189 · Local Authority / ALMO or TMO Decision Case ID 202508189 Decision type Jurisdiction Landlord Derby City Council Landlord type Local Authority / ALMO or TMO Occupancy … 27 Feb 2026 Partial Maladministration GreenSquareAccord Limited (202524178) Case 202524178 · Managing Relations Decision Case ID 202524178 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration Hyde Housing Association Limited (202314832) Case 202314832 · ASB/Abuse/Nuisance Decision Case ID 202314832 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 27 Feb 2026 Partial Maladministration Incommunities Limited (202409286) Case 202409286 · ASB/Abuse/Nuisance Decision Case ID 202409286 Decision type Investigation Landlord Incommunities Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Maladministration London Borough of Barking and Dagenham (202341562) Case 202341562 · Local Authority / ALMO or TMO Decision Case ID 202341562 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 27 Feb 2026 Maladministration London Borough of Camden Council (202516776) Case 202516776 · Local Authority / ALMO or TMO Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 27 Feb 2026 Maladministration London Borough of Camden Council (202527094) Case 202527094 · Local Authority / ALMO or TMO Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 27 Feb 2026 Maladministration London Borough of Harrow (202316982) Case 202316982 · Local Authority / ALMO or TMO Decision Case ID 202316982 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority Occupancy Leaseholder Date 27 … 27 Feb 2026 Partial Maladministration London Borough of Islington (202334444) Case 202334444 · Local Authority / ALMO or TMO Decision Case ID 202334444 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Feb 2026 Partial Maladministration London Borough of Lewisham (202527711) Case 202527711 · Financial Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 No Maladministration London & Quadrant Housing Trust (202301975) Case 202301975 · Managing Relations Decision Case ID 202301975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 Maladministration London & Quadrant Housing Trust (202313958) Case 202313958 · Managing Relations Decision Case ID 202313958 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202417059) Case 202417059 · Managing Relations Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 No Maladministration Metropolitan Thames Valley Housing (MTV) (202233381) Case 202233381 · ASB/Abuse/Nuisance Decision Case ID 202233381 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Shared Ownership … 27 Feb 2026 No Maladministration North Kesteven District Council (202329232) Case 202329232 · Local Authority / ALMO or TMO Decision Case ID 202329232 Decision type Investigation Landlord North Kesteven District Council Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 Maladministration Peabody Trust (202528890) Case 202528890 · Managing Relations Decision Case ID 202528890 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Maladministration Sanctuary Housing Association (202452495) Case 202452495 · Managing Relations Decision Case ID 202452495 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 27 Feb 2026 Maladministration Southern Housing (202214261) Case 202214261 · ASB/Abuse/Nuisance Decision Case ID 202214261 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Maladministration Southern Housing (202433447) Case 202433447 · Managing Relations Decision Case ID 202433447 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 … 27 Feb 2026 Partial Maladministration Southern Housing (202507149) Case 202507149 · Managing Relations Decision Case ID 202507149 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Secure Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration Southern Housing (202516755) Case 202516755 · Managing Relations Decision Case ID 202516755 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Maladministration Stonewater Limited (202307883) Case 202307883 · Financial Decision Case ID 202307883 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Leaseholder Date 27 February 2026 … 27 Feb 2026 Maladministration Stonewater Limited (202402424) Case 202402424 · Financial Decision Case ID 202402424 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 February … 27 Feb 2026 Partial Maladministration Thrive Homes Limited (202423429) Case 202423429 · ASB/Abuse/Nuisance Decision Case ID 202423429 Decision type Investigation Landlord Thrive Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 27 … 27 Feb 2026 Partial Maladministration West Northamptonshire Council (202228112) Case 202228112 · Local Authority / ALMO or TMO Decision Case ID 202228112 Decision type Investigation Landlord West Northamptonshire Council Landlord type Local authority Occupancy Secure tenancy Date 27 … 27 Feb 2026 Partial Maladministration Woking Borough Council (202347827) Case 202347827 · ASB/Abuse/Nuisance Decision Case ID 202347827 Decision type Investigation Landlord Woking Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 26 Feb 2026 Partial Maladministration Abri Group Limited (202520334) Case 202520334 · Managing Relations Decision Case ID 202520334 Decision type Investigation Landlord Abri Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 … 26 Feb 2026 Maladministration City of Lincoln Council (202527811) Case 202527811 · Local Authority / ALMO or TMO Decision Case ID 202527811 Decision type Investigation Landlord City of Lincoln Council Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Reasonable Redress GreenSquareAccord Limited (202516122) Case 202516122 · ASB/Abuse/Nuisance Decision Case ID 202516122 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 February … 26 Feb 2026 Maladministration Home Group Limited (202328635) Case 202328635 · Managing Relations Decision Case ID 202328635 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 26 …