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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 306 of 16,595 decisions matching "The Guinness Partnership Limited"

Decisions

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30 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202435497) Case 202435497 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above and subsequent … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202403175) Case 202403175 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Her reports of parking issues in the estate. Her concerns relating … 26 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202449975) Case 202449975 · Managing Relations The complaint is about the landlord's handling of the resident’s mutual exchange and repairs to the property. The Ombudsman has … 25 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202415282) Case 202415282 · Managing Relations The resident’s complaint is about the landlord’s handling of: Concerns raised over staff conduct. The associated complaint. 24 Sep 2025 Partial Maladministration The Guinness Partnership Limited (202335030) Case 202335030 · Managing Relations The complaint is about the landlord’s handling of roof repairs. The Ombudsman has also considered the landlord’s complaint handling. 19 Sep 2025 Maladministration The Guinness Partnership Limited (202338277) Case 202338277 · Responsive repairs/activity The complaint is about the landlord's handling of the resident's reports of: A water leak in the kitchen. Broken gates. 19 Sep 2025 Maladministration The Guinness Partnership Limited (202340208) Case 202340208 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould. Water ingress into the … 12 Sep 2025 Maladministration The Guinness Partnership Limited (202340094) Case 202340094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the condition of the resident’s property on let and the handling of … 29 Aug 2025 Partial Maladministration The Guinness Partnership Limited (202445258) Case 202445258 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction regarding service charge costs. Handling of the resident’s subject … 27 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202346714) Case 202346714 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s gas safety inspections, including scheduling and missed appointments. 20 Aug 2025 No Maladministration The Guinness Partnership Limited (202429616) Case 202429616 · Managing Relations The resident’s complaint is about the landlord’s handling of a fence repair. We have also considered the landlord’s handling of … 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202422438) Case 202422438 · Financial The complaint is about the landlord's handling of the resident's rent account. The Ombudsman has also considered the landlord’s complaint … 18 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202448810) Case 202448810 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s handling of the … 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202347800) Case 202347800 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about her garden path. 15 Aug 2025 Reasonable Redress The Guinness Partnership Limited (202405704) Case 202405704 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould and replacement of the resident’s balcony door. 15 Aug 2025 Partial Maladministration The Guinness Partnership Limited (202407989) Case 202407989 · Responsive repairs/activity The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs of a faulty boiler. 14 Aug 2025 Maladministration The Guinness Partnership Limited (202337438) Case 202337438 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of pests. 29 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202319272) Case 202319272 · Estate Management The complaint is about the landlord’s handling of the resident’s: concerns regarding estate signage. associated complaint. 24 Jul 2025 Maladministration The Guinness Partnership Limited (202331014) Case 202331014 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about its handling of a repair. The Ombudsman has … 23 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202326468) Case 202326468 · Financial The complaint is about the landlord’s response to the resident’s reports of: a roof leak property damage as a result … 18 Jul 2025 Maladministration The Guinness Partnership Limited (202434704) Case 202434704 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about subsidence and repairs. The resident’s complaints. 4 Jul 2025 Partial Maladministration The Guinness Partnership Limited (202330750) Case 202330750 · ASB/Abuse/Nuisance The complaint is about the landlord’s: response to the resident’s reports of noise transference at his property and antisocial behaviour … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202327344) Case 202327344 · Financial The complaint is about the landlord’s response to the resident’s query regarding: The obligation to pay service charges, which include … 30 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202419280) Case 202419280 · Managing Relations The complaint is about the landlord’s handling of the resident’s: complaint from June 2023 about noise disturbance because of improvement … 27 Jun 2025 Maladministration The Guinness Partnership Limited (202435422) Case 202435422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a mice infestation in the property. Associated complaint. 24 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202310730) Case 202310730 · Estate Management The complaint is regarding the landlord’s handling of the resident’s concerns about: Increases in rent and service charges. Repairs to … 19 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202319901) Case 202319901 · Responsive repairs/activity The complaint is about the landlord’s handling of: Repairs to the property. The resident’s reports of damp and mould. An … 13 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202330917) Case 202330917 · Managing Relations The complaint is about the landlord’s handling of: Repairs to internal doors. Repairs to the front external door. Repairs to … 12 Jun 2025 Maladministration The Guinness Partnership Limited (202326682) Case 202326682 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise from the flat above. Complaint handling. 11 Jun 2025 No Maladministration The Guinness Partnership Limited (202326438) Case 202326438 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a dispute between the resident and her neighbours regarding a communal garden. 9 Jun 2025 Maladministration The Guinness Partnership Limited (202320830) Case 202320830 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour. 2 Jun 2025 Partial Maladministration The Guinness Partnership Limited (202413283) Case 202413283 · Financial The complaint is about the landlord’s handling of the resident’s: request for compensation following a leak and pest infestation at … 27 May 2025 Maladministration The Guinness Partnership Limited (202419804) Case 202419804 · Responsive repairs/activity The complaint is about the landlord’s response to: The resident’s reports of no heating and hot water. The resident’s reports … 20 May 2025 Maladministration The Guinness Partnership Limited (202431434) Case 202431434 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance by her neighbours. Associated complaint. 12 May 2025 Maladministration The Guinness Partnership Limited (202316816) Case 202316816 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of concerns about an internal fire door. 8 May 2025 Maladministration The Guinness Partnership Limited (202313998) Case 202313998 · Financial The complaint is about the level of compensation offered by the landlord following completion of roof repairs on the resident’s … 30 Apr 2025 Maladministration The Guinness Partnership Limited (202318752) Case 202318752 · Managing Relations The complaint is about: The resident's reports of faulty windows resulting in damp and mould. The resident's reports of faulty … 30 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202322043) Case 202322043 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of reports of damp and mould and subsequent repairs to the guttering, … 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202406803) Case 202406803 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for a new kitchen. Concerns about the condition of … 28 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202432658) Case 202432658 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of a roof leak and the associated damp and … 25 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202335557) Case 202335557 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to replace kitchen cupboard doors. The associated complaint. 23 Apr 2025 Maladministration The Guinness Partnership Limited (202318314) Case 202318314 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports damp, mould, and the associated repairs. 15 Apr 2025 Partial Maladministration The Guinness Partnership Limited (202321575) Case 202321575 · Responsive repairs/activity The complaint is about the landlord’s handling of: Reports of repairs to the property. Requests for recycling services. 10 Apr 2025 Maladministration The Guinness Partnership Limited (202322465) Case 202322465 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) concerning her neighbour below. 2 Apr 2025 Reasonable Redress The Guinness Partnership Limited (202321703) Case 202321703 · Financial This complaint is about the landlord sending a rent arrears letter to the resident. 31 Mar 2025 No Maladministration The Guinness Partnership Limited (202327955) Case 202327955 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for replacement flooring. 24 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202334737) Case 202334737 · Old Complaints Handling categories This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of … 21 Mar 2025 Maladministration The Guinness Partnership Limited (202417187) Case 202417187 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s request to repair an electric point for a new cooker. … 20 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202306735) Case 202306735 · Financial The complaint is about the landlord’s handling of the resident’s queries about service charges. The Ombudsman has also investigated the … 19 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202307786) Case 202307786 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Fire alarm tests in the block. The resident’s reports of pests. The …