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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 271 of 16,595 decisions matching "Southwark Council"

Decisions

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26 Aug 2025 Reasonable Redress Southwark Council (202415988) Case 202415988 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord's response to his request for compensation for the loss of communal heating and … 21 Aug 2025 Maladministration Southwark Council (202348534) Case 202348534 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s requests for compensation for the period when her home had … 4 Aug 2025 Maladministration Southwark Council (202326930) Case 202326930 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of a leak from a flat above and the … 31 Jul 2025 Maladministration Southwark Council (202441646) Case 202441646 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of reoccurring damp and mould in the property. The … 25 Jul 2025 Maladministration Southwark Council (202330730) Case 202330730 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from the flat above. The Ombudsman … 24 Jul 2025 Maladministration Southwark Council (202431570) Case 202431570 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s housing transfer request. the resident’s reports of damp, mould and … 11 Jul 2025 Maladministration Southwark Council (202420688) Case 202420688 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of sewage smells inside and outside the property. The associated complaint. 23 Jun 2025 Maladministration Southwark Council (202308022) Case 202308022 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of hot water loss. We have also considered the … 23 Jun 2025 Maladministration Southwark Council (202429480) Case 202429480 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) Complaint 13 Jun 2025 Reasonable Redress Southwark Council (202223626) Case 202223626 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks into his property from the balcony. 11 Jun 2025 Maladministration Southwark Council (202309807) Case 202309807 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of anti-social behaviour (ASB) after matters had been to court in … 6 Jun 2025 Partial Maladministration Southwark Council (202306282) Case 202306282 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: His liability insurance claim. A roof leak, damp and mould. Heating … 30 May 2025 Reasonable Redress Southwark Council (202411821) Case 202411821 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould, and their proposed move to … 15 May 2025 Partial Maladministration Southwark Council (202314265) Case 202314265 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of reports of damp and mould at the property. Response to reports of … 14 May 2025 Maladministration Southwark Council (202307700) Case 202307700 · Health and Safety (inc. building safety) The landlord’s response to the resident’s complaint about the presence of asbestos in her property. 14 May 2025 Reasonable Redress Southwark Council (202326397) Case 202326397 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a broken tile. 14 May 2025 Partial Maladministration Southwark Council (202414244) Case 202414244 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a roof leak and subsequent damp and mould. … 9 May 2025 Severe Maladministration Southwark Council (202008030) Case 202008030 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp, mould, and various other repair issues. The … 17 Apr 2025 Partial Maladministration Southwark Council (202419180) Case 202419180 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint. 16 Apr 2025 Maladministration Southwark Council (202309926) Case 202309926 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 2 Apr 2025 Partial Maladministration Southwark Council (202320847) Case 202320847 · Managing Relations The complaint is about the level of compensation paid by the landlord for: Delays in resolving blockages to the resident’s … 28 Mar 2025 Partial Maladministration Southwark Council (202303910) Case 202303910 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. … 26 Mar 2025 Outside Jurisdiction Southwark Council (202324142) Case 202324142 · Information and data management The complaint is about the landlord’s handling of the resident’s concerns about a data breach. 26 Mar 2025 Maladministration Southwark Council (202347778) Case 202347778 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of communal door repairs between July 2022 and March 2023. Response to the … 18 Mar 2025 Maladministration Southwark Council (202323695) Case 202323695 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property. 14 Mar 2025 Maladministration Southwark Council (202342845) Case 202342845 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports that his neighbour’s home business was causing noise nuisance. … 28 Feb 2025 Maladministration Southwark Council (202315518) Case 202315518 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about communal cleaning and grounds maintenance of the block, … 28 Feb 2025 Partial Maladministration Southwark Council (202317480) Case 202317480 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp, mould, and the associated repairs. The Ombudsman … 27 Feb 2025 Partial Maladministration Southwark Council (202401391) Case 202401391 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp and mould. 25 Feb 2025 Maladministration Southwark Council (202333479) Case 202333479 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of leaks, damp and mould and associated repairs. complaint handling. 24 Feb 2025 Maladministration Southwark Council (202403907) Case 202403907 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. … 20 Feb 2025 Outside Jurisdiction Southwark Council (202227222) Case 202227222 · Old Property Condition categories The complaint is about the landlord’s handling of major works and associated repairs. 19 Feb 2025 No Maladministration Southwark Council (202234723) Case 202234723 · Managing Relations The complaint is about the landlord's response to the resident’s concerns about: The suitability and qualifications of its contractors. Its … 17 Feb 2025 Severe Maladministration Southwark Council (202327171) Case 202327171 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling. 13 Feb 2025 Partial Maladministration Southwark Council (202306966) Case 202306966 · Old Property Condition categories This complaint is about the landlord’s response to the residents reports of: An incident in May 2020 in which her … 31 Jan 2025 Partial Maladministration Southwark Council (202118305) Case 202118305 · Local Authority / ALMO or TMO The complaint is about the landlord’s complaint handling. 31 Jan 2025 Partial Maladministration Southwark Council (202304414) Case 202304414 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise … 30 Jan 2025 Maladministration Southwark Council (202304415) Case 202304415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of a leak from the toilet. Concerns about staff … 30 Jan 2025 Partial Maladministration Southwark Council (202413809) Case 202413809 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Requests to remove a parcel box. A leak and associated repairs. The … 29 Jan 2025 Partial Maladministration Southwark Council (202409950) Case 202409950 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent repairs. Request for alternative … 24 Jan 2025 No Maladministration Southwark Council (202319618) Case 202319618 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling … 22 Jan 2025 Maladministration Southwark Council (202311558) Case 202311558 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request: For noise monitoring equipment to be installed. To be … 20 Dec 2024 Partial Maladministration Southwark Council (202405416) Case 202405416 · Local Authority / ALMO or TMO The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, … 13 Dec 2024 Partial Maladministration Southwark Council (202302203) Case 202302203 · Managing Relations The complaint is about the landlord’s handling of: Boiler repairs and replacement. Stack pipe repairs. The Ombudsman has also investigated … 12 Dec 2024 Partial Maladministration Southwark Council (202322410) Case 202322410 · Managing Relations The complaint is about the landlord’s handling of the resident’s dissatisfaction about its proposal to install a condensing boiler. The … 28 Nov 2024 Partial Maladministration Southwark Council (202301749) Case 202301749 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s rehousing application. The … 28 Nov 2024 No Maladministration Southwark Council (202315999) Case 202315999 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: the resident’s reports of repairs in the property. the resident’s request for … 26 Nov 2024 Partial Maladministration Southwark Council (202341713) Case 202341713 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of a leak, and associated repairs. The landlord’s handling … 22 Nov 2024 Maladministration Southwark Council (202309545) Case 202309545 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transfer from the cold-water tank room. The … 22 Nov 2024 Reasonable Redress Southwark Council (202342913) Case 202342913 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns relating to the communal heating system. Complaint handling.