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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 470 of 16,595 decisions matching "Southern Housing"

Decisions

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31 Oct 2025 Partial Maladministration Southern Housing (202312170) Case 202312170 · Estate Management Decision Case ID 202312170 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 No Maladministration Southern Housing (202424654) Case 202424654 · Managing Relations Decision Case ID 202424654 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Southern Housing (202429128) Case 202429128 · ASB/Abuse/Nuisance Decision Case ID 202429128 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 30 Oct 2025 Reasonable Redress Southern Housing (202409445) Case 202409445 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects, and damp and mould, and response to … 30 Oct 2025 No Maladministration Southern Housing (202429786) Case 202429786 · Estate Management Decision Case ID 202429786 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Freeholder Date 15 October 2025 … 29 Oct 2025 Mediation Southern Housing (202332647) Case 202332647 · Estate Management Decision Case ID 202332647 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 29 October … 29 Oct 2025 Maladministration Southern Housing (202501349) Case 202501349 · ASB/Abuse/Nuisance Decision Case ID 202501349 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 28 Oct 2025 Maladministration Southern Housing (202342513) Case 202342513 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: Reports about damp and mould. Reports about leaks from the upstairs … 28 Oct 2025 Maladministration Southern Housing (202500315) Case 202500315 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of leaks into the property from the property above … 27 Oct 2025 Partial Maladministration Southern Housing (202329458) Case 202329458 · Managing Relations Decision Case ID 202329458 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 27 October … 24 Oct 2025 Maladministration Southern Housing (202425580) Case 202425580 · Health and Safety (inc. building safety) Decision Case ID 202425580 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 24 October … 22 Oct 2025 Partial Maladministration Southern Housing (202413388) Case 202413388 · Managing Relations Decision Case ID 202413388 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 October … 21 Oct 2025 Mediation Southern Housing (202324360) Case 202324360 · Responsive repairs/activity Decision Case ID 202324360 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 21 October … 17 Oct 2025 Reasonable Redress Southern Housing (202337894) Case 202337894 · Managing Relations Decision Case ID 202337894 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 17 Oct 2025 Maladministration Southern Housing (202429318) Case 202429318 · ASB/Abuse/Nuisance Decision Case ID 202429318 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 15 Oct 2025 Partial Maladministration Southern Housing (202446502) Case 202446502 · Managing Relations The complaint is about the landlord’s handling of water leaks into the resident’s property. The Ombudsman has also taken the … 13 Oct 2025 Partial Maladministration Southern Housing (202321426) Case 202321426 · ASB/Abuse/Nuisance Decision Case ID 202321426 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 13 Oct 2025 Maladministration Southern Housing (202401836) Case 202401836 · Managing Relations Decision Case ID 202401836 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Shared Ownership Date 13 October … 13 Oct 2025 Maladministration Southern Housing (202427982) Case 202427982 · Managing Relations Decision Case ID 202427982 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 13 October … 10 Oct 2025 No Maladministration Southern Housing (202429762) Case 202429762 · Managing Relations Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 … 9 Oct 2025 Partial Maladministration Southern Housing (202502888) Case 202502888 · Managing Relations Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 7 Oct 2025 Maladministration Southern Housing (202315785) Case 202315785 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from the flat above. The associated … 6 Oct 2025 Partial Maladministration Southern Housing (202340006) Case 202340006 · Managing Relations This complaint is about the landlord’s handling of a planned kitchen renewal. We have also considered the landlord’s complaint handling. 2 Oct 2025 No Maladministration Southern Housing (202407153) Case 202407153 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Requests for adjustments to CCTV. … 2 Oct 2025 Partial Maladministration Southern Housing (202415515) Case 202415515 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. We have also looked at the landlord’s handling … 1 Oct 2025 Partial Maladministration Southern Housing (202427647) Case 202427647 · ASB/Abuse/Nuisance REPORT COMPLAINT 202427647 Southern Housing 1 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Sep 2025 Partial Maladministration Southern Housing (202335924) Case 202335924 · Managing Relations The complaint is about the landlord’s: communication with the resident about lowering her ceiling. response to the resident’s requests for … 30 Sep 2025 Outside Jurisdiction Southern Housing (202338859) Case 202338859 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports about the personal impact she experienced as a result … 30 Sep 2025 Partial Maladministration Southern Housing (202339455) Case 202339455 · Financial The complaint is about the landlord’s handling of: The resident’s reports about a ground floor communal door, her mailbox, flat … 30 Sep 2025 Maladministration Southern Housing (202342145) Case 202342145 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of water ingress and damp and mould in the … 30 Sep 2025 Maladministration Southern Housing (202405212) Case 202405212 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s garden and fence. The Ombudsman has also investigated … 29 Sep 2025 Maladministration Southern Housing (202404075) Case 202404075 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of various repairs in the property. The Ombudsman has … 26 Sep 2025 Reasonable Redress Southern Housing (202336213) Case 202336213 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports that her boiler flue was inaccessible. 24 Sep 2025 Maladministration Southern Housing (202401894) Case 202401894 · Managing Relations The complaint is about the landlord’s: Handling of window repairs. Complaint handling. 19 Sep 2025 Partial Maladministration Southern Housing (202220219) Case 202220219 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within … 19 Sep 2025 Maladministration Southern Housing (202427723) Case 202427723 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports about antisocial behaviour (ASB) and noise nuisance. Request for … 18 Sep 2025 Maladministration Southern Housing (202348554) Case 202348554 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the installation of a garden fence reducing the … 16 Sep 2025 Outside Jurisdiction Southern Housing (202329798) Case 202329798 · Managing Relations REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s … 16 Sep 2025 Maladministration Southern Housing (202407062) Case 202407062 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of noise. The landlord’s complaint handling is also considered. 15 Sep 2025 Maladministration Southern Housing (202413994) Case 202413994 · Financial The complaint is about the landlord’s handling of queries raised by the resident about the building’s intercom system. We have … 12 Sep 2025 No Maladministration Southern Housing (202431230) Case 202431230 · Financial The resident’s complaint is about the landlord’s refusal to pay for repairs to a fridge-freezer. 12 Sep 2025 Partial Maladministration Southern Housing (202453288) Case 202453288 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property and the … 11 Sep 2025 Maladministration Southern Housing (202329683) Case 202329683 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Communication about legal action against the resident’s neighbour. Response to the resident’s request to … 11 Sep 2025 Maladministration Southern Housing (202500448) Case 202500448 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports concerning repairs to the external communal lighting. The associated … 5 Sep 2025 Maladministration Southern Housing (202438252) Case 202438252 · Responsive repairs/activity The complaint is about the landlords handling of the resident’s reports of a roof leak. 3 Sep 2025 Reasonable Redress Southern Housing (202438647) Case 202438647 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a boiler repair. 2 Sep 2025 Maladministration Southern Housing (202336546) Case 202336546 · Financial The resident’s complaint is about the landlord’s handling of: Her service charge queries. Her request to change the communal lights. … 29 Aug 2025 No Maladministration Southern Housing (202336236) Case 202336236 · Financial Your complaint is about the landlord's handling of the utilities aspect of the service charge and the associated complaint. 29 Aug 2025 No Maladministration Southern Housing (202418976) Case 202418976 · Estate Management The resident’s complaint is about the landlord’s handling of her reports that it installed the back garden incorrectly. 22 Aug 2025 Maladministration Southern Housing (202336383) Case 202336383 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Communal lighting issues. Lift repairs. We have also …