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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 365 of 16,595 decisions matching "Sanctuary Housing Association"

Decisions

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24 Oct 2025 Partial Maladministration Sanctuary Housing Association (202447739) Case 202447739 · Managing Relations Decision Case ID 202447739 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 16 Oct 2025 Partial Maladministration Sanctuary Housing Association (202402777) Case 202402777 · Managing Relations Decision Case ID 202402777 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Leaseholder Date 16 October … 14 Oct 2025 Reasonable Redress Sanctuary Housing Association (202428874) Case 202428874 · Financial Decision Case ID 202428874 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 14 … 10 Oct 2025 Maladministration Sanctuary Housing Association (202421125) Case 202421125 · Financial The resident's complaint is about the landlord's communication about insurance and an excess fee. The Ombudsman has also considered the … 7 Oct 2025 Partial Maladministration Sanctuary Housing Association (202338359) Case 202338359 · Estate Management The complaint is about: Repairs to the communal front door. Repairs to the lift. The absence of a scheme manager. … 7 Oct 2025 Partial Maladministration Sanctuary Housing Association (202411119) Case 202411119 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of neighbour nuisance. Handling of the associated complaint. 3 Oct 2025 Partial Maladministration Sanctuary Housing Association (202343098) Case 202343098 · Estate Management The complaint is about the landlord’s handling of: Reports of a loss of heating and hot water. Repairs to the … 30 Sep 2025 Partial Maladministration Sanctuary Housing Association (202418016) Case 202418016 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the roof and skylight and … 30 Sep 2025 Maladministration Sanctuary Housing Association (202428174) Case 202428174 · Estate Management The landlord’s handling of the resident’s: Requests to cut back the trees overhanging the rear of the property. Associated complaints. 30 Sep 2025 Maladministration Sanctuary Housing Association (202429025) Case 202429025 · Managing Relations The resident’s complaint is about the landlord’s handling of a repair to a plastered wall in the property. We have … 30 Sep 2025 Reasonable Redress Sanctuary Housing Association (202440611) Case 202440611 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould. 29 Sep 2025 Maladministration Sanctuary Housing Association (202450951) Case 202450951 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould at her property. The Ombudsman … 29 Sep 2025 Partial Maladministration Sanctuary Housing Association (202502718) Case 202502718 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for repairs to the … 26 Sep 2025 Partial Maladministration Sanctuary Housing Association (202339707) Case 202339707 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Outstanding repairs including carpet replacement. Possessions which were … 24 Sep 2025 Maladministration Sanctuary Housing Association (202346063) Case 202346063 · Managing Relations The complaint is about the landlord’s handling of leaks, damp, mould and subsequent repairs. We have also considered the landlord’s … 23 Sep 2025 Maladministration Sanctuary Housing Association (202500351) Case 202500351 · Responsive repairs/activity The resident has complained about the landlord’s response to the resident’s reports of damp and mould. 23 Sep 2025 Mediation Sanctuary Housing Association (202502044) Case 202502044 · Responsive repairs/activity The complaint is about the landlord’s handling of bathroom repairs. 19 Sep 2025 Partial Maladministration Sanctuary Housing Association (202346463) Case 202346463 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s pest concerns. We have also investigated the landlord’s complaint handling. 17 Sep 2025 Maladministration Sanctuary Housing Association (202338653) Case 202338653 · Managing Relations The complaint is about the landlord’s handling of: The information given as part of the resident’s application for housing. The … 16 Sep 2025 Maladministration Sanctuary Housing Association (202422260) Case 202422260 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Requests for repairs to the rear garden fence. Associated complaint. 9 Sep 2025 Partial Maladministration Sanctuary Housing Association (202325357) Case 202325357 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould repairs in the bathroom. The associated complaint. 8 Sep 2025 Maladministration Sanctuary Housing Association (202344107) Case 202344107 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to repair or replace her windows and doors. 3 Sep 2025 No Maladministration Sanctuary Housing Association (202343564) Case 202343564 · Estate Management The complaint is about the landlord's decision to open the communal door of the resident's building for public access. 3 Sep 2025 Reasonable Redress Sanctuary Housing Association (202348283) Case 202348283 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould and kitchen repairs at the resident’s property. The associated … 29 Aug 2025 Partial Maladministration Sanctuary Housing Association (202446528) Case 202446528 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s reports of repairs to: Remedy structural issues. The bathroom. Kitchen … 27 Aug 2025 Partial Maladministration Sanctuary Housing Association (202449844) Case 202449844 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of leaks. Associated complaint. 22 Aug 2025 Maladministration Sanctuary Housing Association (202447372) Case 202447372 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of faulty hot water cylinder. 20 Aug 2025 Partial Maladministration Sanctuary Housing Association (202344212) Case 202344212 · Financial The complaint is about the landlord’s response to the resident’s: Reports of water in the communal lift pit. Request for … 19 Aug 2025 Maladministration Sanctuary Housing Association (202447306) Case 202447306 · Managing Relations The complaint is about the landlord’s response to the leaseholder’s request: To replace the guttering, fascia, soffits and gable end. … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202318542) Case 202318542 · Managing Relations The complaint is about the landlord’s response to the resident’s repair requests, including: Noise nuisance from an extractor fan Faulty … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202419490) Case 202419490 · Managing Relations The complaint is about the landlord’s management of: the resident’s reports of repairs and requests for compensation. the resident’s complaints. 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202420940) Case 202420940 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof repair, and the resident’s reports of damp and mould at … 15 Aug 2025 Reasonable Redress Sanctuary Housing Association (202441504) Case 202441504 · Responsive repairs/activity REPORT COMPLAINT 202441504 Sanctuary Housing Association 15 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 14 Aug 2025 Reasonable Redress Sanctuary Housing Association (202422397) Case 202422397 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a defective toilet. 13 Aug 2025 Maladministration Sanctuary Housing Association (202447865) Case 202447865 · Responsive repairs/activity The complaint is about: The landlord’s handling of the resident’s reports of damp in her property. The landlord’s complaint handling. 12 Aug 2025 Partial Maladministration Sanctuary Housing Association (202337495) Case 202337495 · Managing Relations REPORT COMPLAINT 202337495 Sanctuary Housing Association 12 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Aug 2025 Reasonable Redress Sanctuary Housing Association (202340788) Case 202340788 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the resident’s shower. 6 Aug 2025 Partial Maladministration Sanctuary Housing Association (202324133) Case 202324133 · Managing Relations The complaint is about the landlord’s handling of: The resident’s door repairs. The associated complaint. 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202337231) Case 202337231 · Managing Relations The complaint is about the landlord’s handling of: A garage door repair. The associated complaint. 31 Jul 2025 Partial Maladministration Sanctuary Housing Association (202409928) Case 202409928 · Managing Relations The complaint is about the landlord’s response to the resident’s: Report of a fault to the immersion heater. Report of … 31 Jul 2025 Maladministration Sanctuary Housing Association (202428716) Case 202428716 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202322712) Case 202322712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Lift repairs. Reports of anti-social behaviour. 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202419673) Case 202419673 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould. An Occupational Therapist (OT) referral … 30 Jul 2025 Partial Maladministration Sanctuary Housing Association (202450881) Case 202450881 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s storage heaters. Electrical costs due to the storage … 30 Jul 2025 Maladministration Sanctuary Housing Association (202451429) Case 202451429 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs affecting: Guttering, drains, and roof tiling. Heating. The kitchen. The … 28 Jul 2025 Maladministration Sanctuary Housing Association (202302230) Case 202302230 · Health and Safety (inc. building safety) The resident’s complaint was about the landlord's response to the resident's reports about her water system and water quality. 24 Jul 2025 Maladministration Sanctuary Housing Association (202326314) Case 202326314 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 24 Jul 2025 Maladministration Sanctuary Housing Association (202447232) Case 202447232 · Responsive repairs/activity This complaint is about the landlord’s response to: A leak from a toilet and the damage caused by this. The … 16 Jul 2025 Partial Maladministration Sanctuary Housing Association (202432142) Case 202432142 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in her home. The resident’s … 14 Jul 2025 Maladministration Sanctuary Housing Association (202431769) Case 202431769 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint.