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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 547 of 16,595 decisions matching "Peabody Trust"

Decisions

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6 Nov 2025 Partial Maladministration Peabody Trust (202410474) Case 202410474 · Managing Relations Decision Case ID 202410474 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 6 November … 31 Oct 2025 Partial Maladministration Peabody Trust (202302435) Case 202302435 · ASB/Abuse/Nuisance Decision Case ID 202302435 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Peabody Trust (202315937) Case 202315937 · ASB/Abuse/Nuisance Decision Case ID 202315937 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Partial Maladministration Peabody Trust (202319517) Case 202319517 · Managing Relations Decision Case ID 202319517 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 31 October … 31 Oct 2025 Maladministration Peabody Trust (202336108) Case 202336108 · Managing Relations Decision Case ID 202336108 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Secure Tenancy Date 31 October … 31 Oct 2025 Maladministration Peabody Trust (202421763) Case 202421763 · Managing Relations Decision Case ID 202421763 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 … 31 Oct 2025 Maladministration Peabody Trust (202429291) Case 202429291 · Managing Relations Decision Case ID 202429291 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 31 October 2025 … 30 Oct 2025 Partial Maladministration Peabody Trust (202339268) Case 202339268 · Managing Relations Decision Case ID 202339268 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Shared Ownership Date 30 October … 30 Oct 2025 Reasonable Redress Peabody Trust (202427718) Case 202427718 · Financial Decision Case ID 202427718 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 30 October 2025 … 29 Oct 2025 Partial Maladministration Peabody Trust (202427526) Case 202427526 · Managing Relations Decision Case ID 202427526 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 29 October 2025 … 29 Oct 2025 Reasonable Redress Peabody Trust (202453272) Case 202453272 · Managing Relations Decision Case ID 202453272 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 29 October … 28 Oct 2025 Partial Maladministration Peabody Trust (202502124) Case 202502124 · Financial Decision Case ID 202502124 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 28 October … 27 Oct 2025 Maladministration Peabody Trust (202419862) Case 202419862 · Old Property Condition categories Decision Case ID 202419862 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 27 October 2025 … 17 Oct 2025 Maladministration Peabody Trust (202445643) Case 202445643 · Managing Relations Decision Case ID 202445643 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 17 October … 15 Oct 2025 Reasonable Redress Peabody Trust (202315741) Case 202315741 · Managing Relations Decision Case ID 202315741 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Leaseholder Date 15 October 2025 … 2 Oct 2025 No Maladministration Peabody Trust (202447629) Case 202447629 · Estate Management REPORT COMPLAINT 202447629 Peabody Trust 2 October 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 30 Sep 2025 Reasonable Redress Peabody Trust (202314575) Case 202314575 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for a new bathroom. Complaint. 30 Sep 2025 No Maladministration Peabody Trust (202316882) Case 202316882 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Door repairs. Reimbursement request for heating costs. Complaint. 30 Sep 2025 Partial Maladministration Peabody Trust (202331799) Case 202331799 · Financial The complaint is about the landlords response to the resident’s: Reports of damp and mould and associated repairs Reports of … 30 Sep 2025 Partial Maladministration Peabody Trust (202401856) Case 202401856 · Estate Management The complaint is about the landlord’s: Response to the resident’s request for permission to sublet her property. Response to the … 30 Sep 2025 Partial Maladministration Peabody Trust (202421770) Case 202421770 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The … 30 Sep 2025 Partial Maladministration Peabody Trust (202527031) Case 202527031 · Managing Relations The complaint is about the landlord’s handling of the resident’s decant. The Ombudsman has also considered the landlord’s complaint handling. 29 Sep 2025 Maladministration Peabody Trust (202324996) Case 202324996 · Managing Relations The resident’s complaint is about the landlord’s handling of concerns about the condition of the windows and reports of damp … 29 Sep 2025 Reasonable Redress Peabody Trust (202446469) Case 202446469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s … 29 Sep 2025 Maladministration Peabody Trust (202448851) Case 202448851 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of antisocial behaviour (ASB). Complaint. The landlord’s complaint policy … 26 Sep 2025 Maladministration Peabody Trust (202336678) Case 202336678 · Managing Relations The resident’s complaints are about the landlord’s handling of: Repairs including leaks, damp and mould, pest control and its arrangement … 26 Sep 2025 Partial Maladministration Peabody Trust (202420842) Case 202420842 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak from above and associated damp and … 25 Sep 2025 Reasonable Redress Peabody Trust (202345853) Case 202345853 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, bathroom repairs, damp, and mould at the … 25 Sep 2025 Maladministration Peabody Trust (202425654) Case 202425654 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of a request to install soundproofing measures to the property. The Ombudsman … 25 Sep 2025 Reasonable Redress Peabody Trust (202440717) Case 202440717 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak and the damage caused to her … 25 Sep 2025 Partial Maladministration Peabody Trust (202446462) Case 202446462 · Managing Relations REPORT COMPLAINT 202446462 Peabody Trust 25 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 23 Sep 2025 Partial Maladministration Peabody Trust (202330474) Case 202330474 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB); Request for sensor lighting. The … 19 Sep 2025 No Maladministration Peabody Trust (202418742) Case 202418742 · Estate Management The complaint was about: The landlord’s response to the resident’s concerns about the landlord’s communication regarding a fire safety inspection. … 19 Sep 2025 Maladministration Peabody Trust (202425616) Case 202425616 · Managing Relations The resident’s complaint is about the landlord’s handling of: The process relating to temporary accommodation. His reports of condensation, damp, … 18 Sep 2025 Partial Maladministration Peabody Trust (202425849) Case 202425849 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s: Handling of the resident’s reports of anti-social behaviour (ASB). Complaint handling. 15 Sep 2025 Partial Maladministration Peabody Trust (202310699) Case 202310699 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the flat above. Reports of … 10 Sep 2025 Maladministration Peabody Trust (202334037) Case 202334037 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of leaks and anti-social behaviour (ASB) by a neighbour. … 9 Sep 2025 Outside Jurisdiction Peabody Trust (202309854) Case 202309854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. 9 Sep 2025 Partial Maladministration Peabody Trust (202331637) Case 202331637 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s reports of poor conduct by contractors. Handling of repairs. Response … 9 Sep 2025 Outside Jurisdiction Peabody Trust (202452171) Case 202452171 · Estate Management The complaint is about the landlord’s response to the resident’s reports of dog mess and rubbish in a communal drain. 8 Sep 2025 Partial Maladministration Peabody Trust (202420640) Case 202420640 · Financial The complaint is about the landlord’s: Response to the resident’s dissatisfaction about a service charge increase. Handling of the resident’s … 5 Sep 2025 Partial Maladministration Peabody Trust (202421550) Case 202421550 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new windows. The resident’s reports of condensation, damp, … 5 Sep 2025 Partial Maladministration Peabody Trust (202421708) Case 202421708 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Leaks, damp, and mould. Radiator repairs. A flea … 29 Aug 2025 Maladministration Peabody Trust (202345786) Case 202345786 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s concerns about the … 29 Aug 2025 Maladministration Peabody Trust (202417283) Case 202417283 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for a new communal front door. The Ombudsman has … 29 Aug 2025 Reasonable Redress Peabody Trust (202417776) Case 202417776 · Estate Management The resident’s complaint is about the landlord’s: Increases in service charges, including for property insurance. Estate management. Complaint handling. 29 Aug 2025 Partial Maladministration Peabody Trust (202424687) Case 202424687 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould, and associated repairs. The complaint. 29 Aug 2025 Partial Maladministration Peabody Trust (202443795) Case 202443795 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a repair to his taps, and later adaptation … 28 Aug 2025 Reasonable Redress Peabody Trust (202326978) Case 202326978 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs being needed to a communal door, which … 28 Aug 2025 Maladministration Peabody Trust (202446363) Case 202446363 · Managing Relations This complaint is about the landlord’s handling of a leak in the resident’s property. We have also considered how the …