Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "Notting Hill Genesis" ×

Showing 441 of 16,595 decisions matching "Notting Hill Genesis"

Decisions

Most recent first
19 Nov 2025 Reasonable Redress Notting Hill Genesis (202447140) Case 202447140 · Managing Relations Decision Case ID 202447140 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 18 Nov 2025 Reasonable Redress Notting Hill Genesis (202413872) Case 202413872 · ASB/Abuse/Nuisance Decision Case ID 202413872 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 18 … 17 Nov 2025 No Maladministration Notting Hill Genesis (202411290) Case 202411290 · Information and data management Decision Case ID 202411290 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 13 Nov 2025 Partial Maladministration Notting Hill Genesis (202413896) Case 202413896 · ASB/Abuse/Nuisance Decision Case ID 202413896 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 13 … 12 Nov 2025 No Maladministration Notting Hill Genesis (202402611) Case 202402611 · Managing Relations Decision Case ID 202402611 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date … 11 Nov 2025 Partial Maladministration Notting Hill Genesis (202427142) Case 202427142 · Financial Decision Case ID 202427142 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Secure Tenancy Date 6 … 6 Nov 2025 Maladministration Notting Hill Genesis (202345691) Case 202345691 · Financial Decision Case ID 202345691 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 6 … 6 Nov 2025 No Maladministration Notting Hill Genesis (202427481) Case 202427481 · Financial Decision Case ID 202427481 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Leaseholder Date 6 November … 4 Nov 2025 Partial Maladministration Notting Hill Genesis (202429292) Case 202429292 · ASB/Abuse/Nuisance Decision Case ID 202429292 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 4 … 31 Oct 2025 Maladministration Notting Hill Genesis (202339571) Case 202339571 · Managing Relations Decision Case ID 202339571 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Shared Ownership Date 31 … 31 Oct 2025 Partial Maladministration Notting Hill Genesis (202446729) Case 202446729 · Estate Management Decision Case ID 202446729 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 31 Oct 2025 Partial Maladministration Notting Hill Genesis (202449521) Case 202449521 · Financial Decision Case ID 202449521 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 31 … 30 Oct 2025 No Maladministration Notting Hill Genesis (202321625) Case 202321625 · Managing Relations Decision Case ID 202321625 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 30 … 29 Oct 2025 Partial Maladministration Notting Hill Genesis (202441676) Case 202441676 · Financial Decision Case ID 202441676 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 29 … 27 Oct 2025 Reasonable Redress Notting Hill Genesis (202428752) Case 202428752 · Managing Relations Decision Case ID 202428752 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Applicant Date 27 October … 21 Oct 2025 Reasonable Redress Notting Hill Genesis (202327646) Case 202327646 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the ceiling. Temporary accommodation for the resident. The Ombudsman has … 21 Oct 2025 Partial Maladministration Notting Hill Genesis (202342604) Case 202342604 · ASB/Abuse/Nuisance Decision Case ID 202342604 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 24 … 21 Oct 2025 Reasonable Redress Notting Hill Genesis (202409868) Case 202409868 · Managing Relations Decision Case ID 202409868 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 21 … 13 Oct 2025 No Maladministration Notting Hill Genesis (202432745) Case 202432745 · Managing Relations Decision Case ID 202432745 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Licence Date 13 October … 13 Oct 2025 Partial Maladministration Notting Hill Genesis (202446567) Case 202446567 · Managing Relations The complaint is about: The landlord’s handling of kitchen floor repairs. The landlord’s complaint handling. 9 Oct 2025 Partial Maladministration Notting Hill Genesis (202402941) Case 202402941 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and the associated repairs. The … 3 Oct 2025 Reasonable Redress Notting Hill Genesis (202338131) Case 202338131 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB), and his associated complaint. 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202219004) Case 202219004 · Financial The resident’s complaint is about the landlord’s: Provision of audited service charge accounts. Handling of her associated complaint. 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202313839) Case 202313839 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the bedroom walls. Concerns raised over staff conduct and communication. … 30 Sep 2025 Partial Maladministration Notting Hill Genesis (202433631) Case 202433631 · Financial The complaint is about the landlord’s handling of: Repairs to the boiler. Damp and mould in the property. Repairs to … 30 Sep 2025 Maladministration Notting Hill Genesis (202449068) Case 202449068 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks and the associated management transfer request. We … 29 Sep 2025 Reasonable Redress Notting Hill Genesis (202400322) Case 202400322 · Financial The complaint is about the landlord’s handling of the resident’s: 29 Sep 2025 Partial Maladministration Notting Hill Genesis (202409824) Case 202409824 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Report of domestic abuse and request for a housing transfer. … 29 Sep 2025 Maladministration Notting Hill Genesis (202420136) Case 202420136 · Managing Relations The complaint is about: the landlord’s handling of the resident’s ongoing reports of pests. the landlord’s handling of the resident’s … 26 Sep 2025 Maladministration Notting Hill Genesis (202345841) Case 202345841 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair issues to the bathroom, damp and mould. … 26 Sep 2025 Partial Maladministration Notting Hill Genesis (202346197) Case 202346197 · Financial The leaseholder’s complaint is about the landlord’s handling of: Her concerns about turnover of staff. Her concerns regarding sinking funds … 26 Sep 2025 Maladministration Notting Hill Genesis (202420475) Case 202420475 · Estate Management The complaint is about the landlord’s response to the theft of the resident’s bike from the communal bike store. 26 Sep 2025 Maladministration Notting Hill Genesis (202426470) Case 202426470 · Managing Relations The complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 25 Sep 2025 Partial Maladministration Notting Hill Genesis (202214589) Case 202214589 · Financial The resident’s complaint is about: The level of service charges associated with the property. The landlord’s communication about service charges. … 23 Sep 2025 Reasonable Redress Notting Hill Genesis (202307459) Case 202307459 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to be re-housed. The Ombudsman has also investigated the … 22 Sep 2025 Partial Maladministration Notting Hill Genesis (202432622) Case 202432622 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports that her floor was sinking. Reports of rodents in … 18 Sep 2025 Partial Maladministration Notting Hill Genesis (202435844) Case 202435844 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that the communal door was not secure. The resident’s … 16 Sep 2025 Partial Maladministration Notting Hill Genesis (202345749) Case 202345749 · Financial The complaint is about: 8 Sep 2025 Maladministration Notting Hill Genesis (202331059) Case 202331059 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about access to her garden. 5 Sep 2025 No Maladministration Notting Hill Genesis (202450560) Case 202450560 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Repairs to the front door of the flat. … 4 Sep 2025 Reasonable Redress Notting Hill Genesis (202446412) Case 202446412 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the staircase and landing. 29 Aug 2025 Partial Maladministration Notting Hill Genesis (202315662) Case 202315662 · Financial The complaint is about the landlord’s response to: The resident’s reports of leaks, damp, and mould in the property. The … 29 Aug 2025 Maladministration Notting Hill Genesis (202435906) Case 202435906 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to repair windows which were reported as being stiff … 26 Aug 2025 Maladministration Notting Hill Genesis (202448512) Case 202448512 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leaking roof. 22 Aug 2025 No Maladministration Notting Hill Genesis (202328376) Case 202328376 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding parking, and her request to be issued a … 21 Aug 2025 Reasonable Redress Notting Hill Genesis (202419691) Case 202419691 · Financial The complaint is about the landlord’s handling of the resident’s queries about: the service charge account for the financial year … 19 Aug 2025 Partial Maladministration Notting Hill Genesis (202304367) Case 202304367 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of noise coming from the hot water cylinder in … 14 Aug 2025 Partial Maladministration Notting Hill Genesis (202321669) Case 202321669 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Cracks in the wall of the property. Missing … 14 Aug 2025 Maladministration Notting Hill Genesis (202422116) Case 202422116 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of pests. We have also considered the landlord’s handling … 13 Aug 2025 Maladministration Notting Hill Genesis (202344083) Case 202344083 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of repairs to the resident’s property. Response to the resident’s reports of antisocial …