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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 318 of 16,595 decisions matching "Metropolitan Thames Valley Housing (MTV)"

Decisions

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12 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202333949) Case 202333949 · Financial The complaint is about the landlord’s response to damaged personal property and contractor conduct during the resident’s temporary move. The … 8 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202445340) Case 202445340 · Managing Relations The complaint is about the landlord's handling of the resident’s: Reports of damp and mould. Associated complaint. 5 Sep 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202415746) Case 202415746 · Managing Relations The complaint is about the landlord’s handling of repairs to: Radiators. External cladding. We have also considered the landlord’s complaint … 30 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202345735) Case 202345735 · Managing Relations The complaint is about: The landlord’s response to the residents’ requests for information regarding cyclical works to their building. The … 27 Aug 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202341512) Case 202341512 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould caused by an internal leak … 27 Aug 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202431081) Case 202431081 · Planned Works The complaint is about the landlord’s handling of: a repair to the resident’s front door. the associated complaint. 26 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202427991) Case 202427991 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Repairs and improvements to the property, including: heating and boiler … 14 Aug 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202413317) Case 202413317 · Managing Relations The resident’s complaint is about the landlord’s handling of a window repair. We have also considered the landlord’s handling of … 8 Aug 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202219503) Case 202219503 · Financial The complaint is about: The landlord’s quality of work in the renewal of the kitchen and additional works. The landlord’s … 7 Aug 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202217943) Case 202217943 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of heating and hot water outages. The landlord’s complaint … 31 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202333546) Case 202333546 · Estate Management The complaint is about the landlord’s handling of the resident’s report that the signs it put in the bin store … 31 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202346786) Case 202346786 · Managing Relations The complaint is about the landlord’s handling of: Boiler repairs. Damp and mould. The associated complaint. 31 Jul 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202400643) Case 202400643 · Financial The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s request to be … 31 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202431905) Case 202431905 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs. The associated complaint. 30 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202330415) Case 202330415 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: A leak and associated work. Kitchen, bathroom, window, … 30 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202441975) Case 202441975 · Managing Relations REPORT COMPLAINT 202441975 Metropolitan Thames Valley Housing (MTV) 15 July 2025 Our approach The Housing Ombudsman’s approach to investigating and … 29 Jul 2025 Mediation Metropolitan Thames Valley Housing (MTV) (202332990) Case 202332990 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that he be reimbursed for the costs he incurred … 29 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202441394) Case 202441394 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of her reports of damp and mould. 25 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326605) Case 202326605 · Responsive repairs/activity The complaint is about the landlord's handling of repairs at the resident’s property, which includes: Plastering of walls. Gaps around … 23 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202433813) Case 202433813 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s concerns about damp and mould and associated repairs within the … 22 Jul 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202408102) Case 202408102 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s housing transfer application for a move on medical grounds. A … 16 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202410513) Case 202410513 · Responsive repairs/activity This complaint is about the landlord's response to the resident’s reports of: A leak into her property and its handling … 16 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202418909) Case 202418909 · Managing Relations The resident’s complaint is about the landlord’s response to her reports of low water pressure when using the bathroom shower … 11 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202419735) Case 202419735 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of a leak. The Ombudsman has also considered the … 2 Jul 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202424772) Case 202424772 · Responsive repairs/activity The complaint is about the landlord’s handling of a pest infestation. 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202318069) Case 202318069 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defective guttering causing rainwater to leak into the … 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202427194) Case 202427194 · Responsive repairs/activity This complaint is about the landlord’s handling of the resident’s: Reports of water ingress from the communal loft. Reports of … 30 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202429836) Case 202429836 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of antisocial behaviour (ASB). 27 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202302071) Case 202302071 · Managing Relations The complaint is about the landlords handling of: Boiler repairs. The associated complaint. 27 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202320804) Case 202320804 · Financial The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the … 27 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202423497) Case 202423497 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: Cold temperatures in the property. A leak from … 26 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202319256) Case 202319256 · Financial The complaint is about the landlord’s response to: The resident’s reports of water leaks in the temporary property and his … 25 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202325392) Case 202325392 · Managing Relations The complaint is about the level of compensation offered by the landlord in relation to its handling of boiler repairs. … 20 Jun 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202331734) Case 202331734 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Requests for garden works, including the installation of a rear … 19 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202431395) Case 202431395 · Managing Relations The complaint is about: The landlord’s handling of repairs required to resolve a water leak. The landlord’s complaint handling. 17 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326403) Case 202326403 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 17 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202327581) Case 202327581 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of the resident’s concerns regarding the validity of the fire risk assessment and … 17 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202334045) Case 202334045 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 16 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202229887) Case 202229887 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a leak in her bathroom and the associated … 16 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202333543) Case 202333543 · Old Estate Management categories The complaint is about the landlord’s response to the resident’s request to remove a communal garden wall. 10 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202322627) Case 202322627 · Financial The complaint is about the landlord’s handling of resident’s reports about the miscalculation of the service charge and requests for … 9 Jun 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202310905) Case 202310905 · Planned Works The complaint is about the landlord’s handling of: The resident’s request for her kitchen and bathroom to be replaced. Damp … 5 Jun 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202321618) Case 202321618 · Responsive repairs/activity The complaint is about the landlord’s handling of reports about the toilet overflowing and flooding the bathroom. 2 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202416043) Case 202416043 · Managing Relations The complaint is about the landlord’s handling of: water leaks from above and subsequent damage to the resident’s property. damage … 29 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202433015) Case 202433015 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of roof leaks affecting the property and associated repairs. … 28 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202325240) Case 202325240 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of leaks into her property that have caused damage, … 27 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202326885) Case 202326885 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale and handover of the resident’s new build property. 23 May 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202331469) Case 202331469 · Managing Relations The complaint is about the landlord’s handling of repairs required to address the resident’s concerns of damp and mould. We … 23 May 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202426967) Case 202426967 · Managing Relations The complaint is about the landlord’s communication during the sales process for the property. The Ombudsman has also considered the … 20 May 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202307376) Case 202307376 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s request for support when the lift in the block was …