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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 318 of 16,595 decisions matching "Hyde Housing Association Limited"

Decisions

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29 Aug 2025 Partial Maladministration Hyde Housing Association Limited (202345644) Case 202345644 · Financial REPORT COMPLAINT 202345644 Hyde Housing Association Limited 29 August 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Aug 2025 Reasonable Redress Hyde Housing Association Limited (202343866) Case 202343866 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s heating system and the compensation it offered. 18 Aug 2025 Severe Maladministration Hyde Housing Association Limited (202429476) Case 202429476 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to a communal front door. 4 Aug 2025 Maladministration Hyde Housing Association Limited (202418882) Case 202418882 · Information and data management The complaint is about the resident’s reports of water ingress, damp and mould, and associated outstanding repairs. This report has … 30 Jul 2025 Maladministration Hyde Housing Association Limited (202328142) Case 202328142 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s footpath. The associated complaint. 25 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202342051) Case 202342051 · Managing Relations The complaint is about the landlord’s: payment of compensation, and implementation of the resident’s request for a reasonable adjustment following … 21 Jul 2025 Partial Maladministration Hyde Housing Association Limited (202430074) Case 202430074 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould as well as concerns about … 2 Jul 2025 Maladministration Hyde Housing Association Limited (202309718) Case 202309718 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports about repairs to the windows. 2 Jul 2025 Severe Maladministration Hyde Housing Association Limited (202440396) Case 202440396 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water. 30 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202432495) Case 202432495 · Moving/Buying/Selling Home The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling. 25 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202408454) Case 202408454 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in … 18 Jun 2025 Maladministration Hyde Housing Association Limited (202327778) Case 202327778 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak in the property and associated repairs. 12 Jun 2025 Outside Jurisdiction Hyde Housing Association Limited (202326741) Case 202326741 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about a leak from the toilet, causing damage to … 12 Jun 2025 Maladministration Hyde Housing Association Limited (202330436) Case 202330436 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak in his property and the associated … 11 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202224789) Case 202224789 · Managing Relations The complaint is about the landlord’s handling of: balcony door repairs. the associated complaint. 5 Jun 2025 Maladministration Hyde Housing Association Limited (202322059) Case 202322059 · Managing Relations The complaint is about the landlord’s handling of the balcony door repair. The Ombudsman has also looked at the landlord’s … 3 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202419385) Case 202419385 · Managing Relations REPORT COMPLAINT 202419385 Hyde Housing Association Limited 3 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 May 2025 Maladministration Hyde Housing Association Limited (202324421) Case 202324421 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint. 23 May 2025 Maladministration Hyde Housing Association Limited (202407295) Case 202407295 · Responsive repairs/activity The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould. 16 May 2025 Partial Maladministration Hyde Housing Association Limited (202402117) Case 202402117 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated … 8 May 2025 Maladministration Hyde Housing Association Limited (202306741) Case 202306741 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 8 May 2025 Partial Maladministration Hyde Housing Association Limited (202405328) Case 202405328 · Managing Relations The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during … 30 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202413056) Case 202413056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour. 24 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202346620) Case 202346620 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of … 16 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202337396) Case 202337396 · Financial The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including … 15 Apr 2025 No Maladministration Hyde Housing Association Limited (202337994) Case 202337994 · Health and Safety (inc. building safety) The landlord’s response to the resident’s report of a fire alarm setting off. 10 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202309547) Case 202309547 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling. 8 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202333526) Case 202333526 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs. 8 Apr 2025 Maladministration Hyde Housing Association Limited (202428132) Case 202428132 · Managing Relations The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint. 3 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202307147) Case 202307147 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property … 31 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202330473) Case 202330473 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a car parking space. 26 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202336494) Case 202336494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated … 21 Mar 2025 Maladministration Hyde Housing Association Limited (202322677) Case 202322677 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has … 13 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202330308) Case 202330308 · Old Property Condition categories This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a … 10 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202417447) Case 202417447 · Old Estate Management categories The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of … 7 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202229500) Case 202229500 · Old Complaints Handling categories The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling. 5 Mar 2025 Maladministration Hyde Housing Association Limited (202308949) Case 202308949 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint. 28 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202209514) Case 202209514 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated … 28 Feb 2025 Reasonable Redress Hyde Housing Association Limited (202317915) Case 202317915 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property. 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202223914) Case 202223914 · Old Complaints Handling categories The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202227122) Case 202227122 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to … 20 Feb 2025 Maladministration Hyde Housing Association Limited (202410454) Case 202410454 · Old Tenants Behaviour categories The landlord’s handling of the resident’s reports of anti social behaviour (ASB). 13 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202319405) Case 202319405 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns about asbestos works. Complaints handling. 30 Jan 2025 Partial Maladministration Hyde Housing Association Limited (202348499) Case 202348499 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation. Reports of a roof leak … 29 Jan 2025 Maladministration Hyde Housing Association Limited (202417483) Case 202417483 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her … 27 Jan 2025 No Maladministration Hyde Housing Association Limited (202402976) Case 202402976 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s : Mutual exchange. Reports of damp, mould and outstanding repairs. … 24 Jan 2025 Reasonable Redress Hyde Housing Association Limited (202348333) Case 202348333 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). The associated complaint. 22 Jan 2025 Maladministration Hyde Housing Association Limited (202339705) Case 202339705 · Old Complaints Handling categories The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated … 20 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202306973) Case 202306973 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of a leak in the shower room. The landlord’s … 18 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202300279) Case 202300279 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s …