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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 242 of 16,595 decisions matching "A2Dominion Housing Group Limited"

Decisions

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10 Sep 2025 Reasonable Redress A2Dominion Housing Group Limited (202334401) Case 202334401 · Responsive repairs/activity This complaint is about the landlord’s handling of repairs to the carpet in the communal area. 4 Sep 2025 Maladministration A2Dominion Housing Group Limited (202314196) Case 202314196 · Financial The complaint is about the landlord’s handling of the resident’s enquiries about rent overpayments. 2 Sep 2025 Maladministration A2Dominion Housing Group Limited (202435432) Case 202435432 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's reports of dampness at the property. 27 Aug 2025 Partial Maladministration A2Dominion Housing Group Limited (202327024) Case 202327024 · Financial The complaint is about the landlord’s handling of the resident’s: Enquiries about service charges. Associated complaint. 27 Aug 2025 No Maladministration A2Dominion Housing Group Limited (202446368) Case 202446368 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A pet application. Antisocial behaviour (‘ASB’) allegations against the resident and warnings … 26 Aug 2025 Maladministration A2Dominion Housing Group Limited (202445847) Case 202445847 · Information and data management The complaint is about the landlord’s response to the resident’s reports of damp and mould. This report has also considered … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202320456) Case 202320456 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Request for window repairs. Reports of damp and mould. Concerns … 15 Aug 2025 Maladministration A2Dominion Housing Group Limited (202434551) Case 202434551 · Managing Relations The complaint is about the landlord’s handling of leaks which affected the resident’s flat. We have also assessed the landlord’s … 14 Aug 2025 Maladministration A2Dominion Housing Group Limited (202447121) Case 202447121 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of an ongoing leak from the bathroom and subsequent … 31 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202431630) Case 202431630 · Financial The resident’s complaint is about the landlord's handling of: Reports of damp, mould and associated repairs. Its delay in reimbursing … 23 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202427132) Case 202427132 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about the security of the main entrance door. 18 Jul 2025 Severe Maladministration A2Dominion Housing Group Limited (202342027) Case 202342027 · Managing Relations This complaint is about how the landlord handled works to the resident’s building, including: Cyclical works. External repairs. We have … 16 Jul 2025 Maladministration A2Dominion Housing Group Limited (202332747) Case 202332747 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the pipework in the kitchen to resolve the resident’s reports … 15 Jul 2025 Maladministration A2Dominion Housing Group Limited (202437727) Case 202437727 · Responsive repairs/activity The complaint is about the landlord’s handling of a roof leak at the resident’s property. 11 Jul 2025 Partial Maladministration A2Dominion Housing Group Limited (202307075) Case 202307075 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB). handling of repairs to external communal doors. … 3 Jul 2025 Outside Jurisdiction A2Dominion Housing Group Limited (202422363) Case 202422363 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of damp and mould in her property. 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202317836) Case 202317836 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of a roof leak in the building . We … 30 Jun 2025 Maladministration A2Dominion Housing Group Limited (202404259) Case 202404259 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. Associated complaints. 30 Jun 2025 Severe Maladministration A2Dominion Housing Group Limited (202434827) Case 202434827 · Responsive repairs/activity The complaints are about the landlord’s handling of the resident’s: Reports of damp and mould in her property. Request for … 25 Jun 2025 Maladministration A2Dominion Housing Group Limited (202417347) Case 202417347 · Information and data management The complaint is about the landlord’s response to the resident’s concerns about: Heating throughout the property. Smells and contaminated water … 20 Jun 2025 Maladministration A2Dominion Housing Group Limited (202324568) Case 202324568 · Responsive repairs/activity The complaint is about the landlord’s handling of concerns about inadequate wall insulation. 18 Jun 2025 Partial Maladministration A2Dominion Housing Group Limited (202319207) Case 202319207 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to sell their interest in the property. The landlord’s … 30 May 2025 Maladministration A2Dominion Housing Group Limited (202420939) Case 202420939 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 30 May 2025 Maladministration A2Dominion Housing Group Limited (202431521) Case 202431521 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the lounge window and patio, as well as its response … 27 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202341828) Case 202341828 · Financial The complaint is about the landlord’s handling of the: Resident’s service charges. Resident’s reports of faults with the communal door. … 22 May 2025 Maladministration A2Dominion Housing Group Limited (202228760) Case 202228760 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also investigated … 20 May 2025 Maladministration A2Dominion Housing Group Limited (202421085) Case 202421085 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 16 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202309936) Case 202309936 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of a leak at her property. The associated formal … 15 May 2025 Maladministration A2Dominion Housing Group Limited (202331913) Case 202331913 · Financial The complaint is about the landlord’s handling of: the resident’s queries about the deficit charges added to the service charge … 13 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202333868) Case 202333868 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the level of service charges. Request for information … 9 May 2025 Partial Maladministration A2Dominion Housing Group Limited (202322161) Case 202322161 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of defects to her: Windows. Kitchen sink. Reports of … 1 May 2025 Reasonable Redress A2Dominion Housing Group Limited (202317948) Case 202317948 · Managing Relations The complaint is about the landlord’s handling of repairs to a balcony. We have also considered the landlord’s complaint handling. 28 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202228086) Case 202228086 · Managing Relations This complaint is about the landlord’s handling of a boiler repair. The Ombudsman has also considered the landlord’s complaint handling. 25 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202335032) Case 202335032 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. … 22 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202410492) Case 202410492 · Financial The complaint is about the landlord’s: The quality and standard of the repairs during the decant. The response to reports … 17 Apr 2025 Maladministration A2Dominion Housing Group Limited (202342384) Case 202342384 · Managing Relations The resident’s complaint is about the landlord’s: Handling of repairs to the communal roof above the resident’s home. Response to … 14 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202330901) Case 202330901 · Managing Relations The complaint is about the landlord’s: Communication regarding the resident’s request to move property. Handling of outstanding repairs, namely: Faulty … 11 Apr 2025 Maladministration A2Dominion Housing Group Limited (202325318) Case 202325318 · Estate Management The complaint is about the landlord’s handling of: Communal gardening. The resident's concerns about trees blocking light to his property. … 9 Apr 2025 Partial Maladministration A2Dominion Housing Group Limited (202308011) Case 202308011 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of a gas leak. Pest control and a contaminated water tank. … 28 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202324097) Case 202324097 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Mar 2025 Maladministration A2Dominion Housing Group Limited (202413131) Case 202413131 · Old Complaints Handling categories The complaint is about the landlord’s handling of: 27 Mar 2025 Maladministration A2Dominion Housing Group Limited (202319254) Case 202319254 · Financial The complaint is about the landlord’s handling of the resident’s concerns about its administration of her service charge account for … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202325555) Case 202325555 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202415634) Case 202415634 · Information and data management REPORT COMPLAINT 202415634 A2Dominion Housing Group Limited 26 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 21 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202319987) Case 202319987 · Estate Management The complaint is about the landlord's handling of the resident's: Concerns about the increase in his service charge. Concerns about … 21 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202334443) Case 202334443 · Old Estate Management categories The landlord’s handling of the resident’s request for it to install a lift in her building. 18 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202321836) Case 202321836 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the bathroom. 11 Mar 2025 Reasonable Redress A2Dominion Housing Group Limited (202323177) Case 202323177 · Old Property Condition categories This complaint is about how the landlord handled repairs to the resident’s front and back doors. 27 Feb 2025 Maladministration A2Dominion Housing Group Limited (202206961) Case 202206961 · Estate Management The complaint is about the landlord’s handling of its request for the removal of items in the communal garden. 20 Feb 2025 Maladministration A2Dominion Housing Group Limited (202340173) Case 202340173 · Information and data management The complaint is about: The landlord’s response to reports of damp and mould. The associated complaint handling. The Ombudsman has …