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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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18 Jun 2025 Maladministration London & Quadrant Housing Trust (202325530) Case 202325530 · Managing Relations The complaint is about: The landlord’s handling of window repairs and replacement. The landlord’s handling of the associated complaint. 17 Jun 2025 Outside Jurisdiction London Borough of Barking and Dagenham (202224928) Case 202224928 · Local Authority / ALMO or TMO The complaint is about the council's handling of the resident’s reports of no heating or hot water. 17 Jun 2025 Partial Maladministration London Borough of Camden Council (202322301) Case 202322301 · Local Authority / ALMO or TMO REPORT COMPLAINT 202322301 Camden Council 14 July 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 17 Jun 2025 Maladministration London Borough of Sutton (202420779) Case 202420779 · Local Authority / ALMO or TMO This complaint is about the landlord's handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 16 Jun 2025 Maladministration London Borough of Camden Council (202423527) Case 202423527 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about: Leaks, damp and mould, and sink back surges. … 16 Jun 2025 Maladministration London Borough of Islington (202325132) Case 202325132 · Local Authority / ALMO or TMO This complaint is about how the landlord handled the resident’s repair requests. We have also considered how the landlord handled … 16 Jun 2025 Reasonable Redress London Borough of Islington (202331875) Case 202331875 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of the resident's reports of rodent infestation. 16 Jun 2025 Maladministration London & Quadrant Housing Trust (202110693) Case 202110693 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident's reports about antisocial behaviour (ASB). 16 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202319234) Case 202319234 · Managing Relations The complaint is about the landlord’s handling of: The resident’s disrepair claim, including the associated repairs. Repairs to the resident’s … 13 Jun 2025 Maladministration London & Quadrant Housing Trust (202324885) Case 202324885 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of repairs to the window frames. the complaint. 13 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202433017) Case 202433017 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request to be rehoused on medical grounds. 12 Jun 2025 Reasonable Redress London Borough of Islington (202326139) Case 202326139 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to an internal wall and the plastering. 12 Jun 2025 Maladministration London Borough of Islington (202332440) Case 202332440 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a complaint about staff conduct. 12 Jun 2025 Maladministration London Borough of Lambeth (202300177) Case 202300177 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s concerns about the water supply and a leak at the … 12 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314421) Case 202314421 · Managing Relations The complaint is about the landlord’s handling of: Repairs and maintenance at the resident’s property. The associated complaint. 11 Jun 2025 Maladministration London Borough of Barking and Dagenham (202319660) Case 202319660 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of structural repairs to the property. This Service has also considered the landlord’s … 11 Jun 2025 Maladministration London Borough of Brent (202226957) Case 202226957 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a leak, damp, and mould in the resident’s property and the level … 11 Jun 2025 Maladministration London Borough of Hammersmith and Fulham (202325833) Case 202325833 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of front door repairs. 11 Jun 2025 Maladministration London Borough of Islington (202326234) Case 202326234 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the roof repair and the associated internal damage. 11 Jun 2025 Partial Maladministration London Borough of Islington (202423374) Case 202423374 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a damaged garden wall. 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202301512) Case 202301512 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Request for support using a recommended noise app. Allegations of … 11 Jun 2025 Partial Maladministration London Borough of Lewisham (202423546) Case 202423546 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of Reports of a leaking toilet, bathroom repairs and associated damage. Concerns about … 11 Jun 2025 Maladministration London Borough of Newham (202218328) Case 202218328 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of noise from a neighbour. Associated complaint. 11 Jun 2025 Maladministration London & Quadrant Housing Trust (202424634) Case 202424634 · Old Property Condition categories The complaint is about the landlord’s handling of both the resident’s reports of a leak from her bathroom, and of … 11 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202305740) Case 202305740 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of the condition of the lawn. The landlord’s complaint … 10 Jun 2025 Maladministration Haringey London Borough Council (202307195) Case 202307195 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of disrepair in her home, including the need for … 10 Jun 2025 Maladministration London Borough of Brent (202415446) Case 202415446 · Local Authority / ALMO or TMO The complaint is about the landlords handling of repairs to the resident’s kitchen and roof. The Ombudsman has also considered … 10 Jun 2025 Maladministration London Borough of Camden Council (202321315) Case 202321315 · Financial The complaint is about the landlord’s handling of: A home loss payment to the resident. The resident’s rent account. 10 Jun 2025 Maladministration London Borough of Hounslow (202422936) Case 202422936 · Local Authority / ALMO or TMO REPORT COMPLAINT 202422936 London Borough of Hounslow 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 10 Jun 2025 Maladministration London Borough of Islington (202312470) Case 202312470 · Local Authority / ALMO or TMO The complaint is about: 10 Jun 2025 Maladministration London Borough of Lambeth (202329146) Case 202329146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s complaint about lift issues. 10 Jun 2025 Maladministration London Borough of Tower Hamlets (202331416) Case 202331416 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Reports of a leak at the property and the subsequent damage caused. … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202321365) Case 202321365 · Managing Relations REPORT COMPLAINT 202321365 London & Quadrant Housing Trust (L&Q) 10 June 2025 Our approach The Housing Ombudsman’s approach to investigating … 10 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202330297) Case 202330297 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the replacement of her toilet flush. the associated … 10 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202435195) Case 202435195 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about cold temperatures within the property. The Ombudsman has … 9 Jun 2025 Maladministration London Borough of Croydon (202331071) Case 202331071 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs. We have also considered the landlord’s complaint … 9 Jun 2025 Maladministration London Borough of Lambeth (202315909) Case 202315909 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports that the structure of the building was causing water … 9 Jun 2025 Maladministration London & Quadrant Housing Trust (202312176) Case 202312176 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the outside steps. 9 Jun 2025 Maladministration London & Quadrant Housing Trust (202324530) Case 202324530 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs, and her complaint on the … 9 Jun 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202308958) Case 202308958 · Financial The complaint is about the landlord’s response to the resident’s request for compensation for a damaged fridge freezer. We have … 9 Jun 2025 No Maladministration London & Quadrant Housing Trust (L&Q) (202326538) Case 202326538 · Estate Management The complaint is about the landlord’s handling of parking allocation at the development. 6 Jun 2025 Maladministration London Borough of Havering Council (202323075) Case 202323075 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the use of a pram shed. 6 Jun 2025 Severe Maladministration London Borough of Havering Council (202340938) Case 202340938 · Local Authority / ALMO or TMO The complaint is about the resident’s reports of antisocial behaviour (ASB) and noise nuisance by a neighbour. We have also … 6 Jun 2025 Partial Maladministration London Borough of Lambeth (202323039) Case 202323039 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of: A payment of compensation for a missed appointment. The resident’s complaint. 5 Jun 2025 Maladministration Haringey London Borough Council (202321928) Case 202321928 · Local Authority / ALMO or TMO REPORT COMPLAINT 202321928 Haringey London Borough Council 5 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 Jun 2025 Reasonable Redress London Borough of Islington (202410898) Case 202410898 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould and the associated repairs. 5 Jun 2025 Maladministration London Borough of Tower Hamlets (202202779) Case 202202779 · Local Authority / ALMO or TMO The complaint is about the information provided in the landlord’s end of year service charge summaries. 5 Jun 2025 Partial Maladministration London & Quadrant Housing Trust (202310094) Case 202310094 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 4 Jun 2025 No Maladministration London Borough of Lambeth (202234540) Case 202234540 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request to move to a different borough. 4 Jun 2025 Maladministration London Borough of Tower Hamlets (202435924) Case 202435924 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: reports of heating and hot water issues at the property. …