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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 826 of 16,595 decisions matching "Clarion Housing Association Limited"

Decisions

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31 Aug 2021 No Maladministration Clarion Housing Association Limited (202004806) Case 202004806 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: handling of a boiler installation, moving a carbon … 24 Aug 2021 Mediation Clarion Housing Association Limited (202100303) Case 202100303 · Old Property Condition migrated-2025 The landlord’s response to the resident’s reports of reoccurring roof leak. 23 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202102565) Case 202102565 · Managing Relations The complaint is about the landlord’s: handling of the resident’s request for repairs to his bedroom radiator. associated complaint handling. 17 Aug 2021 No Maladministration Clarion Housing Association Limited (202106023) Case 202106023 · Estate Management REPORT COMPLAINT 202106023 Clarion Housing Association Limited 16 August 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 11 Aug 2021 No Maladministration Clarion Housing Association Limited (201904933) Case 201904933 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to fix water leaks in the property. 10 Aug 2021 Partial Maladministration Clarion Housing Association Limited (202007620) Case 202007620 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) from their neighbour. The type … 29 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202004140) Case 202004140 · Information and data management The resident complained about the landlord's handling of : 27 Jul 2021 Maladministration Clarion Housing Association Limited (202000015) Case 202000015 · Managing Relations The complaint is about the landlord’s response to the resident’s report of water contamination at the property. 23 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001388) Case 202001388 · Estate Management This complaint is about the landlord’s handling of: concerns raised by the resident about communal cleaning; repairs to the communal … 23 Jul 2021 Mediation Clarion Housing Association Limited (202007823) Case 202007823 · ASB/Abuse/Nuisance The landlord’s handling of the resident’s reports of noise nuisance from the flat above. 22 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202001459) Case 202001459 · Financial The leaseholder complains about: delays to a window repair from September 2019; delays to repairs to a door entry system; … 19 Jul 2021 Reasonable Redress Clarion Housing Association Limited (202015290) Case 202015290 · Managing Relations The complaint is about: The landlord's handling of repairs to the resident's front door. The landlord’s handling of the associated … 16 Jul 2021 Maladministration Clarion Housing Association Limited (202010433) Case 202010433 · Financial The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her … 16 Jul 2021 Reasonable Redress Clarion Housing Association Limited (202012788) Case 202012788 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s … 15 Jul 2021 Partial Maladministration Clarion Housing Association Limited (202009271) Case 202009271 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response … 14 Jul 2021 No Maladministration Clarion Housing Association Limited (202004901) Case 202004901 · ASB/Abuse/Nuisance REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining … 14 Jul 2021 No Maladministration Clarion Housing Association Limited (202010331) Case 202010331 · ASB/Abuse/Nuisance The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB). 12 Jul 2021 Outside Jurisdiction Clarion Housing Association Limited (202011727) Case 202011727 · Old Property Condition migrated-2025 The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property. 5 Jul 2021 Reasonable Redress Clarion Housing Association Limited (202101785) Case 202101785 · Health and Safety (inc. building safety) REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2021 No Maladministration Clarion Housing Association Limited (202003873) Case 202003873 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s handling of the resident’s reports of antisocial behaviour and noise nuisance. 28 Jun 2021 Outside Jurisdiction Clarion Housing Association Limited (202100142) Case 202100142 · Financial The complaint is about charges in respect of major works, specifically, the landlord’s ability to recover these costs having not … 16 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000374) Case 202000374 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of repairs needed to her property; the resident’s concerns … 15 Jun 2021 No Maladministration Clarion Housing Association Limited (201907136) Case 201907136 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s reports of condensation on her windows. 14 Jun 2021 No Maladministration Clarion Housing Association Limited (202003044) Case 202003044 · Financial The complaint concerns: The landlord’s handling and administration of the resident’s service charge payments. The level of the service charge. … 9 Jun 2021 No Maladministration Clarion Housing Association Limited (202015048) Case 202015048 · Old Property Condition migrated-2025 The complaint refers to: The landlord’s handling of the major adaptations to the resident’s property. The resident’s concerns about delays … 8 Jun 2021 Outside Jurisdiction Clarion Housing Association Limited (202104519) Case 202104519 · Financial REPORT COMPLAINT 202104519 Clarion Housing Association Limited 8 June 2021 Our approach What we can and cannot consider is called … 3 Jun 2021 No Maladministration Clarion Housing Association Limited (201915632) Case 201915632 · Moving/Buying/Selling Home The complaint refers to: The landlord’s response to the resident’s Right-to-Buy application (RTB). 1 Jun 2021 Reasonable Redress Clarion Housing Association Limited (202000007) Case 202000007 · Financial REPORT COMPLAINT 202000007 Clarion Housing Association Limited 1 June 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 May 2021 No Maladministration Clarion Housing Association Limited (202006605) Case 202006605 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of ASB. 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202006786) Case 202006786 · Managing Relations The complaint is regarding: The landlord’s handling of repairs to the resident’s pathway and manhole covers on his property. The … 28 May 2021 Partial Maladministration Clarion Housing Association Limited (202008798) Case 202008798 · ASB/Abuse/Nuisance The complaint is about: - The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of … 27 May 2021 Outside Jurisdiction Clarion Housing Association Limited (201901431) Case 201901431 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the communal lift at the property. 26 May 2021 Partial Maladministration Clarion Housing Association Limited (201915794) Case 201915794 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould in the property. The landlord’s … 26 May 2021 Partial Maladministration Clarion Housing Association Limited (202004382) Case 202004382 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s request for a new front door. Response to the resident’s … 24 May 2021 No Maladministration Clarion Housing Association Limited (201806894) Case 201806894 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about antisocial behaviour (ASB) from her neighbour. 24 May 2021 Reasonable Redress Clarion Housing Association Limited (202010192) Case 202010192 · Estate Management The complaint is about the landlord’s response to the resident’s reports about; the heating/hot water system at the property; parking. 17 May 2021 Reasonable Redress Clarion Housing Association Limited (202009259) Case 202009259 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of repairs needed to a kitchen tap. 7 May 2021 No Maladministration Clarion Housing Association Limited (202010520) Case 202010520 · Estate Management REPORT COMPLAINT 202010520 Clarion Housing Association Limited 7 May 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 5 May 2021 Maladministration Clarion Housing Association Limited (202013429) Case 202013429 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the leaseholder’s reports of a leak affecting the property. 4 May 2021 Partial Maladministration Clarion Housing Association Limited (202009303) Case 202009303 · Financial The complaint is about the landlord’s response to the resident’s: concerns about the designation of her property as a three-bedroom … 4 May 2021 Outside Jurisdiction Clarion Housing Association Limited (202013071) Case 202013071 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of her neighbours keeping dogs. 29 Apr 2021 Reasonable Redress Clarion Housing Association Limited (202008803) Case 202008803 · Financial This complaint is about the landlord handling of a refund on the resident’s rent account. 26 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202005632) Case 202005632 The complaint is regarding: An increase in the resident’s service charges. The landlord’s administration of the resident’s service charge account. … 14 Apr 2021 No Maladministration Clarion Housing Association Limited (202004595) Case 202004595 · Moving/Buying/Selling Home REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 6 Apr 2021 Maladministration Clarion Housing Association Limited (201908255) Case 201908255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint. 6 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202002914) Case 202002914 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal … 6 Apr 2021 Outside Jurisdiction Clarion Housing Association Limited (202005579) Case 202005579 · Financial REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called … 31 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202004507) Case 202004507 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for reimbursement of the cost of replacing a lock … 30 Mar 2021 Reasonable Redress Clarion Housing Association Limited (201910091) Case 201910091 · Health and Safety (inc. building safety) REPORT COMPLAINT 201910091 Clarion Housing Association Limited 30 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Mar 2021 Partial Maladministration Clarion Housing Association Limited (202000626) Case 202000626 · Financial The resident has complained that: The landlord took too long to complete repairs to the roof. The landlord had not …