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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,051 of 16,595 decisions matching "investigation"

Decisions

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22 Dec 2025 Maladministration Golding Homes Limited (202434945) Case 202434945 · Managing Relations Decision Case ID 202434945 Decision type Investigation Landlord Golding Homes Limited Landlord type Housing Association Occupancy Leaseholder Date 22 December … 22 Dec 2025 No Maladministration Habinteg Housing Association Limited (202507807) Case 202507807 · ASB/Abuse/Nuisance Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration Home Group Limited (202516671) Case 202516671 · Managing Relations Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 … 22 Dec 2025 Maladministration Hyde Housing Association Limited (202409621) Case 202409621 · Managing Relations Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration Jigsaw Homes Group Limited (202336274) Case 202336274 · Managing Relations Decision Case ID 202336274 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration London Borough of Croydon (202514330) Case 202514330 · Information and data management Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Partial Maladministration London Borough of Hounslow (202513407) Case 202513407 · Local Authority / ALMO or TMO Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Maladministration London Borough of Tower Hamlets (202435197) Case 202435197 · Managing Relations Decision Case ID 202435197 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 22 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202336681) Case 202336681 · Managing Relations Decision Case ID 202336681 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 22 Dec 2025 Maladministration London & Quadrant Housing Trust (202519148) Case 202519148 · Managing Relations Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Dec 2025 No Maladministration Norwich City Council (202515338) Case 202515338 · Local Authority / ALMO or TMO Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Dec 2025 Maladministration Octavia Housing (202512700) Case 202512700 · Managing Relations Decision Case ID 202512700 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 22 Dec 2025 Partial Maladministration One Housing Group Limited (202515213) Case 202515213 · Managing Relations Decision Case ID 202515213 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Reasonable Redress Onward Homes Limited (202444597) Case 202444597 · Managing Relations Decision Case ID 202444597 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Dec 2025 Reasonable Redress Peabody Trust (202318374) Case 202318374 · Managing Relations Decision Case ID 202318374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration Sovereign Network Group (202508328) Case 202508328 · Managing Relations Decision Case ID 202508328 Decision type Investigation Landlord Sovereign Network Group Landlord type Housing Association Occupancy Leaseholder Date 22 December … 22 Dec 2025 Maladministration Stonewater Limited (202321946) Case 202321946 · Responsive repairs/activity Decision Case ID 202321946 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 22 Dec 2025 Partial Maladministration Stonewater Limited (202438434) Case 202438434 · ASB/Abuse/Nuisance Decision Case ID 202438434 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Shared Ownership Date 22 December … 22 Dec 2025 Partial Maladministration Watford Community Housing Trust (202414348) Case 202414348 · Estate Management Decision Case ID 202414348 Decision type Investigation Landlord Watford Community Housing Trust Landlord type Housing Association Occupancy Leaseholder Date 22 … 22 Dec 2025 Partial Maladministration Wythenshawe Community Housing Group Limited (202413576) Case 202413576 · Managing Relations Decision Case ID 202413576 Decision type Investigation Landlord Wythenshawe Community Housing Group Limited Landlord type Housing Association Occupancy Assured tenancy … 19 Dec 2025 No Maladministration A2Dominion Housing Group Limited (202328230) Case 202328230 · Estate Management Decision Case ID 202328230 Decision type Investigation Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 19 Dec 2025 Partial Maladministration Citizen Housing Group Limited (202501755) Case 202501755 · ASB/Abuse/Nuisance Decision Case ID 202501755 Decision type Investigation Landlord Citizen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Maladministration Clarion Housing Association Limited (202425587) Case 202425587 · Managing Relations Decision Case ID 202425587 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 19 Dec 2025 Partial Maladministration Connexus Homes Limited (202428799) Case 202428799 · Managing Relations Decision Case ID 202428799 Decision type Investigation Landlord Connexus Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Gateshead Metropolitan Borough Council (202446983) Case 202446983 · Managing Relations Decision Case ID 202446983 Decision type Investigation Landlord Gateshead Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Partial Maladministration GreenSquareAccord Limited (202436007) Case 202436007 · Managing Relations Decision Case ID 202436007 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 19 … 19 Dec 2025 Maladministration Haringey London Borough Council (202440244) Case 202440244 · Local Authority / ALMO or TMO Decision Case ID 202440244 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Reasonable Redress Home Group Limited (202450203) Case 202450203 · Managing Relations Decision Case ID 202450203 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Home Group Limited (202505885) Case 202505885 · Health and Safety (inc. building safety) Decision Case ID 202505885 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Leicester City Council (202401431) Case 202401431 · Responsive repairs/activity Decision Case ID 202401431 Decision type Investigation Landlord Leicester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 19 Dec 2025 No Maladministration LiveWest Homes Limited (202453254) Case 202453254 · ASB/Abuse/Nuisance Decision Case ID 202453254 Decision type Investigation Landlord LiveWest Homes Limited Landlord type Housing Association Occupancy Assured Periodic Tenancy Date … 19 Dec 2025 Maladministration London Borough of Camden Council (202442504) Case 202442504 · Managing Relations Decision Case ID 202442504 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Dec 2025 No Maladministration London Borough of Hammersmith and Fulham (202334879) Case 202334879 · Financial Decision Case ID 202334879 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 19 Dec 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202342767) Case 202342767 · Managing Relations Decision Case ID 202342767 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local authority Occupancy Secure … 19 Dec 2025 Partial Maladministration London Borough of Lewisham (202448818) Case 202448818 · Local Authority / ALMO or TMO Decision Case ID 202448818 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration London Borough of Redbridge (202515220) Case 202515220 · ASB/Abuse/Nuisance Decision Case ID 202515220 Decision type Investigation Landlord London Borough of Redbridge Landlord type Local Authority / ALMO or TMO … 19 Dec 2025 Maladministration London Borough of Tower Hamlets (202423465) Case 202423465 · Managing Relations Decision Case ID 202423465 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202446230) Case 202446230 · Managing Relations Decision Case ID 202446230 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202509263) Case 202509263 · Managing Relations Decision Case ID 202509263 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Maladministration London & Quadrant Housing Trust (202511036) Case 202511036 · Managing Relations Decision Case ID 202511036 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Partial Maladministration Magna Housing Limited (202400091) Case 202400091 · Financial Decision Case ID 202400091 Decision type Investigation Landlord Magna Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202415087) Case 202415087 · Managing Relations Decision Case ID 202415087 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 19 Dec 2025 Partial Maladministration Moat Homes Limited (202516544) Case 202516544 · ASB/Abuse/Nuisance Decision Case ID 202516544 Decision type Investigation Landlord Moat Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration Muir Group Housing Association Limited (202318586) Case 202318586 · Managing Relations Decision Case ID 202318586 Decision type Investigation Landlord Muir Group Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold … 19 Dec 2025 Maladministration North West Leicestershire District Council (202415395) Case 202415395 · Local Authority / ALMO or TMO Decision Case ID 202415395 Decision type Investigation Landlord North West Leicestershire District Council Landlord type Local Authority / ALMO or … 19 Dec 2025 Reasonable Redress Notting Hill Genesis (202414212) Case 202414212 · Managing Relations Decision Case ID 202414212 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Partial Maladministration Notting Hill Genesis (202510180) Case 202510180 · Managing Relations Decision Case ID 202510180 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 19 … 19 Dec 2025 Maladministration One Housing Group Limited (202400318) Case 202400318 · Managing Relations Decision Case ID 202400318 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 19 Dec 2025 No Maladministration Origin Housing Limited (202510587) Case 202510587 · Managing Relations Decision Case ID 202510587 Decision type Investigation Landlord Origin Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 19 …