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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 826 of 16,595 decisions matching "Clarion Housing Association Limited"

Decisions

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24 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202111476) Case 202111476 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s report of antisocial behaviour (ASB); handling of the resident’s associated … 21 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202110733) Case 202110733 · Managing Relations The complaint is about: The repairs service provided by the landlord. The landlord’s actions in response to Occupational Therapist adaptations … 15 Feb 2023 Maladministration Clarion Housing Association Limited (202102226) Case 202102226 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s fire safety enquiries. Complaints handling. 10 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202107796) Case 202107796 · ASB/Abuse/Nuisance REPORT COMPLAINT 202107796 Clarion Housing Association Limited 10 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 7 Feb 2023 Reasonable Redress Clarion Housing Association Limited (202106127) Case 202106127 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) by his neighbours, including noise … 25 Jan 2023 Partial Maladministration Clarion Housing Association Limited (202128256) Case 202128256 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about a communal wall; complaints handling. 23 Jan 2023 No Maladministration Clarion Housing Association Limited (202109046) Case 202109046 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns related to staff conduct. The landlord’s complaint handling. 12 Jan 2023 Maladministration Clarion Housing Association Limited (202016525) Case 202016525 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about damp and mould at her property. 6 Jan 2023 Maladministration Clarion Housing Association Limited (202111768) Case 202111768 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: a. the resident’s request for an inspection of her heating system; b. … 24 Nov 2022 Partial Maladministration Clarion Housing Association Limited (202006472) Case 202006472 · Financial This complaint is about the landlord’s handling of the resident’s: Request for the rent arrears to be waived. Request for … 21 Nov 2022 Reasonable Redress Clarion Housing Association Limited (202119286) Case 202119286 · Financial The level of compensation offered by the landlord in recognition of acknowledged service failures relating to its administration of the … 18 Nov 2022 No Maladministration Clarion Housing Association Limited (202015276) Case 202015276 · Managing Relations The resident’s complaint is about the landlord's handling of external redecoration works to the property. The landlord’s complaint handling has … 15 Nov 2022 Maladministration Clarion Housing Association Limited (202115884) Case 202115884 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations to the property. The landlord’s … 11 Nov 2022 No Maladministration Clarion Housing Association Limited (202102182) Case 202102182 · Old Property Condition migrated-2025 The complaint is about the resident’s concerns that that the landlord has withheld consent for adaptations works to be carried … 9 Nov 2022 No Maladministration Clarion Housing Association Limited (202108787) Case 202108787 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property. 8 Nov 2022 Mediation Clarion Housing Association Limited (202115194) Case 202115194 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of repairs to the resident’s shower. 31 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202100551) Case 202100551 · Managing Relations This complaint is about: The validity of the landlord’s Section 20 process in respect of major works; The landlord’s response … 31 Oct 2022 Reasonable Redress Clarion Housing Association Limited (202110226) Case 202110226 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about her request for cyclical works and pigeon spikes. 31 Oct 2022 Maladministration Clarion Housing Association Limited (202113111) Case 202113111 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202102177) Case 202102177 · Information and data management The complaint is about: The landlord’s handling of the resident’s concerns about the condition of the property when it was … 28 Oct 2022 Partial Maladministration Clarion Housing Association Limited (202121057) Case 202121057 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance from his upstairs neighbour. Request for … 24 Oct 2022 Maladministration Clarion Housing Association Limited (202114416) Case 202114416 · Estate Management The complaint is about the landlord’s response to the resident’s concerns about the management and maintenance of the car parking … 21 Oct 2022 Maladministration Clarion Housing Association Limited (202110906) Case 202110906 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of an inconsistent water supply to her property. 7 Oct 2022 Maladministration Clarion Housing Association Limited (202114359) Case 202114359 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s report of a leak in her bathroom and the related … 6 Oct 2022 No Maladministration Clarion Housing Association Limited (202121725) Case 202121725 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the quality of the carpet in the property. 3 Oct 2022 No Maladministration Clarion Housing Association Limited (202102884) Case 202102884 · Moving/Buying/Selling Home The complaint is about the landlord’s refusal of a request for a management transfer. 30 Sep 2022 No Maladministration Clarion Housing Association Limited (202200310) Case 202200310 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a bathroom replacement. 28 Sep 2022 No Maladministration Clarion Housing Association Limited (202016189) Case 202016189 · ASB/Abuse/Nuisance This complaint is about the landlord’s response: to the resident’s report of anti- social behaviour (ASB) from her neighbours. to … 23 Sep 2022 Partial Maladministration Clarion Housing Association Limited (202102330) Case 202102330 · Financial REPORT COMPLAINT 202102330 Clarion Housing Association Limited 2 February 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201915325) Case 201915325 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of: The replacement of tiles in the resident’s kitchen. Works to the resident’s … 20 Sep 2022 Maladministration Clarion Housing Association Limited (202111638) Case 202111638 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s request to install motorised blinds to the outside of the … 7 Sep 2022 Partial Maladministration Clarion Housing Association Limited (201916107) Case 201916107 · Financial The complaint is about: The landlord’s handling of repairs to the guttering and downpipes at the resident’s property and the … 4 Sep 2022 Outside Jurisdiction Clarion Housing Association Limited (202205716) Case 202205716 · Managing Relations REPORT COMPLAINT 202205716 Clarion Housing Association Limited 4 September 2022 Our approach What we can and cannot consider is called … 31 Aug 2022 No Maladministration Clarion Housing Association Limited (202109659) Case 202109659 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s compensation request in respect to structural works, for which she … 30 Aug 2022 Maladministration Clarion Housing Association Limited (202114070) Case 202114070 · Old Property Condition migrated-2025 The complaint is about the landlords handling of the residents reports of a moth infestation in the property. 26 Aug 2022 Partial Maladministration Clarion Housing Association Limited (201914561) Case 201914561 · Managing Relations The complaint is about the landlord’s response to the resident about: issues with the water pressure and temperature. damp and … 26 Aug 2022 Severe Maladministration Clarion Housing Association Limited (202109355) Case 202109355 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the residents’ reports of drain blockages. 19 Aug 2022 Maladministration Clarion Housing Association Limited (202105519) Case 202105519 · Financial This complaint is about the landlord’s handling of the resident’s concerns about charges for use of an electrical vehicle charging … 12 Aug 2022 Partial Maladministration Clarion Housing Association Limited (202101705) Case 202101705 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of: Repairs to the lino flooring in the shower room. Repairs to the … 10 Aug 2022 No Maladministration Clarion Housing Association Limited (202117113) Case 202117113 · Financial The complaint is about the landlord’s handling of the resident’s: Request for a refund of the service charges and details … 26 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202109325) Case 202109325 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy. 12 Jul 2022 Partial Maladministration Clarion Housing Association Limited (202116449) Case 202116449 · Managing Relations This complaint is about the landlord’s handling of: the resident’s reports of water ingress to his living room; the related … 7 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202014288) Case 202014288 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to issues raised by the resident after she returned to the property following … 1 Jul 2022 Maladministration Clarion Housing Association Limited (202009785) Case 202009785 · Managing Relations The resident has complained about the landlord’s handling of repairs to resolve damp and mould in his property. The Ombudsman … 29 Jun 2022 Partial Maladministration Clarion Housing Association Limited (202116086) Case 202116086 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of flooding in the property. 28 Jun 2022 No Maladministration Clarion Housing Association Limited (202013129) Case 202013129 · ASB/Abuse/Nuisance The landlord’s response to the resident’s reports of antisocial behaviour (ASB). The landlord’s response to the resident’s request to be … 15 Jun 2022 Maladministration Clarion Housing Association Limited (202101301) Case 202101301 · Managing Relations The complaint is about the landlords handling of water ingress from the resident’s roof. the subsequent complaint about the roof … 13 Jun 2022 Maladministration Clarion Housing Association Limited (202119603) Case 202119603 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint. 10 Jun 2022 No Maladministration Clarion Housing Association Limited (202007842) Case 202007842 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for rehousing. 9 Jun 2022 No Maladministration Clarion Housing Association Limited (202107451) Case 202107451 · Estate Management The resident complains about the landlord’s handling of: repairs to the main entrance door/intercom and the request for compensation for …