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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

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7 Jan 2026 Partial Maladministration Sandwell Metropolitan Borough Council (202307929) Case 202307929 · Local Authority / ALMO or TMO Decision Case ID 202307929 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 7 Jan 2026 Partial Maladministration Together Housing Association Limited (202442131) Case 202442131 · Managing Relations Decision Case ID 202442131 Decision type Investigation Landlord Together Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Jan 2026 Maladministration Brighton and Hove City Council (202337355) Case 202337355 · Local Authority / ALMO or TMO Decision Case ID 202337355 Decision type Investigation Landlord Brighton and Hove City Council Landlord type Local Authority / ALMO or … 6 Jan 2026 Maladministration Hexagon Housing Association Limited (202423381) Case 202423381 · Managing Relations Decision Case ID 202423381 Decision type Investigation Landlord Hexagon Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 6 Jan 2026 Partial Maladministration Hyde Housing Association Limited (202412881) Case 202412881 · Managing Relations Decision Case ID 202412881 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 6 Jan 2026 Partial Maladministration Leeds City Council (202419949) Case 202419949 · Managing Relations Decision Case ID 202419949 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority / ALMO or TMO Occupancy … 6 Jan 2026 No Maladministration London Borough of Islington (202345628) Case 202345628 · Local Authority / ALMO or TMO Decision Case ID 202345628 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 5 Jan 2026 Partial Maladministration London Borough of Hackney (202435231) Case 202435231 · Local Authority / ALMO or TMO Decision Case ID 202435231 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 5 Jan 2026 Partial Maladministration London & Quadrant Housing Trust (202231407) Case 202231407 · Managing Relations Decision Case ID 202231407 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Jan 2026 Maladministration London & Quadrant Housing Trust (202326123) Case 202326123 · Managing Relations Decision Case ID 202326123 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 5 Jan 2026 Reasonable Redress Notting Hill Genesis (202438585) Case 202438585 · ASB/Abuse/Nuisance Decision Case ID 202438585 Decision type Investigation Landlord Notting Hill Genesis Landlord type Housing Association Occupancy Assured Tenancy Date 5 … 5 Jan 2026 Partial Maladministration Peabody Trust (202333688) Case 202333688 · Managing Relations Decision Case ID 202333688 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 5 January … 5 Jan 2026 Partial Maladministration Thirteen Housing Group Limited (202430416) Case 202430416 · Managing Relations Decision Case ID 202430416 Decision type Investigation Landlord Thirteen Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Dec 2025 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202343167) Case 202343167 · Managing Relations Decision Case ID 202343167 Decision type Investigation Landlord Christian Action (Enfield) Housing Association Limited Landlord type Housing Association Occupancy Assured … 24 Dec 2025 Maladministration Clarion Housing Association Limited (202421190) Case 202421190 · Managing Relations Decision Case ID 202421190 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 24 Dec 2025 Maladministration GreenSquareAccord Limited (202438428) Case 202438428 · Managing Relations Decision Case ID 202438428 Decision type Investigation Landlord GreenSquareAccord Limited Landlord type Housing Association Occupancy Secure Tenancy Date 24 December … 24 Dec 2025 Partial Maladministration London Borough of Hackney (202425099) Case 202425099 · Local Authority / ALMO or TMO Decision Case ID 202425099 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Assured Tenancy Date … 24 Dec 2025 Maladministration Manchester City Council (202423674) Case 202423674 · Local Authority / ALMO or TMO Decision Case ID 202423674 Decision type Investigation Landlord Manchester City Council Landlord type Local Authority / ALMO or TMO Occupancy … 24 Dec 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202419575) Case 202419575 · Managing Relations Decision Case ID 202419575 Decision type Investigation Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy … 24 Dec 2025 No Maladministration Mid Devon District Council (202431865) Case 202431865 · Local Authority / ALMO or TMO Decision Case ID 202431865 Decision type Investigation Landlord Mid Devon District Council Landlord type Local Authority / ALMO or TMO … 24 Dec 2025 No Maladministration Platform Housing Group Limited (202316221) Case 202316221 · Managing Relations Decision Case ID 202316221 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Shorthold Tenancy … 24 Dec 2025 Partial Maladministration Wandle Housing Association Limited (202439761) Case 202439761 · Managing Relations Decision Case ID 202439761 Decision type Investigation Landlord Wandle Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 23 Dec 2025 Partial Maladministration London Borough of Hackney (202501592) Case 202501592 · Managing Relations Decision Case ID 202501592 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Maladministration London Borough of Lambeth (202404320) Case 202404320 · Local Authority / ALMO or TMO Decision Case ID 202404320 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Maladministration London Borough of Lambeth (202414586) Case 202414586 · Local Authority / ALMO or TMO Decision Case ID 202414586 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 23 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202406939) Case 202406939 · Health and Safety (inc. building safety) Decision Case ID 202406939 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Dec 2025 Maladministration Onward Homes Limited (202502130) Case 202502130 · Managing Relations Decision Case ID 202502130 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Dec 2025 Maladministration Paragon Asra Housing Limited (202427151) Case 202427151 · Managing Relations Decision Case ID 202427151 Decision type Investigation Landlord Paragon Asra Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 23 Dec 2025 Partial Maladministration Sanctuary Housing Association (202347034) Case 202347034 · Managing Relations Decision Case ID 202347034 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Dec 2025 Maladministration Sanctuary Housing Association (202406879) Case 202406879 · ASB/Abuse/Nuisance Decision Case ID 202406879 Decision type Investigation Landlord Sanctuary Housing Association Landlord type Housing Association Occupancy Assured Tenancy Date 23 … 23 Dec 2025 Partial Maladministration Stonewater Limited (202408404) Case 202408404 · Estate Management Decision Case ID 202408404 Decision type Investigation Landlord Stonewater Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 23 Dec 2025 Maladministration Torus62 Limited (202501658) Case 202501658 · Managing Relations Decision Case ID 202501658 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Secure Tenancy Date 23 December … 23 Dec 2025 Maladministration Torus62 Limited (202512477) Case 202512477 · Managing Relations Decision Case ID 202512477 Decision type Investigation Landlord Torus62 Limited Landlord type Housing Association Occupancy Assured Tenancy Date 23 December … 22 Dec 2025 Outside Jurisdiction Broxtowe Borough Council (202343469) Case 202343469 · Managing Relations Decision Case ID 202343469 Decision type Jurisdiction Landlord Broxtowe Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Dec 2025 Maladministration Clarion Housing Association Limited (202429364) Case 202429364 · Managing Relations Decision Case ID 202429364 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Secure Tenancy Date … 22 Dec 2025 Partial Maladministration Clarion Housing Association Limited (202506259) Case 202506259 · Managing Relations Decision Case ID 202506259 Decision type Investigation Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 No Maladministration Habinteg Housing Association Limited (202507807) Case 202507807 · ASB/Abuse/Nuisance Decision Case ID 202507807 Decision type Investigation Landlord Habinteg Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Partial Maladministration Home Group Limited (202516671) Case 202516671 · Managing Relations Decision Case ID 202516671 Decision type Investigation Landlord Home Group Limited Landlord type Housing Association Occupancy Secure Tenancy Date 22 … 22 Dec 2025 Maladministration Hyde Housing Association Limited (202409621) Case 202409621 · Managing Relations Decision Case ID 202409621 Decision type Investigation Landlord Hyde Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration Jigsaw Homes Group Limited (202336274) Case 202336274 · Managing Relations Decision Case ID 202336274 Decision type Investigation Landlord Jigsaw Homes Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Maladministration London Borough of Croydon (202514330) Case 202514330 · Information and data management Decision Case ID 202514330 Decision type Investigation Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Partial Maladministration London Borough of Hounslow (202513407) Case 202513407 · Local Authority / ALMO or TMO Decision Case ID 202513407 Decision type Investigation Landlord London Borough of Hounslow Landlord type Local Authority / ALMO or TMO … 22 Dec 2025 Partial Maladministration London & Quadrant Housing Trust (202336681) Case 202336681 · Managing Relations Decision Case ID 202336681 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 22 Dec 2025 Maladministration London & Quadrant Housing Trust (202519148) Case 202519148 · Managing Relations Decision Case ID 202519148 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 22 Dec 2025 No Maladministration Norwich City Council (202515338) Case 202515338 · Local Authority / ALMO or TMO Decision Case ID 202515338 Decision type Investigation Landlord Norwich City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Dec 2025 Maladministration Octavia Housing (202512700) Case 202512700 · Managing Relations Decision Case ID 202512700 Decision type Investigation Landlord Octavia Housing Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 22 Dec 2025 Partial Maladministration One Housing Group Limited (202515213) Case 202515213 · Managing Relations Decision Case ID 202515213 Decision type Investigation Landlord One Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date … 22 Dec 2025 Reasonable Redress Onward Homes Limited (202444597) Case 202444597 · Managing Relations Decision Case ID 202444597 Decision type Investigation Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 22 … 22 Dec 2025 Reasonable Redress Peabody Trust (202318374) Case 202318374 · Managing Relations Decision Case ID 202318374 Decision type Investigation Landlord Peabody Trust Landlord type Housing Association Occupancy Assured Tenancy Date 22 December … 22 Dec 2025 No Maladministration Platform Housing Group Limited (202439162) Case 202439162 · Managing Relations Decision Case ID 202439162 Decision type Investigation Landlord Platform Housing Group Limited Landlord type Housing Association Occupancy Assured Tenancy Date …