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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 826 of 16,595 decisions matching "Clarion Housing Association Limited"

Decisions

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14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202123938) Case 202123938 · Managing Relations This complaint is about: The landlord’s handling of the resident’s reports of a leak from the water tank; The landlord’s … 14 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202206079) Case 202206079 · Financial The complaint is about the landlord’s response to: The resident’s report of damp and mould. The resident's request for compensation … 12 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202112113) Case 202112113 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of his neighbours leaving personal items in the communal … 10 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125147) Case 202125147 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s balcony door. Complaint handling. 6 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202219451) Case 202219451 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise transference from the property above. The landlord’s … 5 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202125916) Case 202125916 · Managing Relations The complaint is about: The landlord's response to a property leak and subsequent remedial repairs. The landlord's handling of the … 2 Jun 2023 Maladministration Clarion Housing Association Limited (202120650) Case 202120650 · Managing Relations The complaint is about the landlord’s handling of the resident’s request to remove a sofa from her garden. 31 May 2023 No Maladministration Clarion Housing Association Limited (201909272) Case 201909272 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of pests in his property and the communal areas. 31 May 2023 Severe Maladministration Clarion Housing Association Limited (202112818) Case 202112818 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of noise nuisance. Consideration of the resident’s vulnerabilities. The … 30 May 2023 Partial Maladministration Clarion Housing Association Limited (202206490) Case 202206490 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould in her property. response to … 26 May 2023 Maladministration Clarion Housing Association Limited (202016918) Case 202016918 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about noise nuisance from a neighbour. The resident’s reports … 23 May 2023 No Maladministration Clarion Housing Association Limited (202119635) Case 202119635 · Estate Management The landlords handling of: 19 May 2023 Maladministration Clarion Housing Association Limited (202126537) Case 202126537 · Managing Relations The complaint is about: The landlord’s handling of repairs to a roof leak, broken window, blocked sink and the refusal … 18 May 2023 Reasonable Redress Clarion Housing Association Limited (202103858) Case 202103858 · Old Property Condition migrated-2025 REPORT COMPLAINT 202103858 Clarion Housing Association 18 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining […] 16 May 2023 Maladministration Clarion Housing Association Limited (202100482) Case 202100482 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered to the resident following reports of a pest infestation in her property. 15 May 2023 Maladministration Clarion Housing Association Limited (202115802) Case 202115802 · Managing Relations The complaint is about the landlord’s handling of errors in the resident’s lease, the landlord’s response to the resident’s reports … 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202114854) Case 202114854 · ASB/Abuse/Nuisance The resident's complaint is about the landlord's handling of his reports of Anti Social Behaviour by neighbours. The landlord’s complaints … 12 May 2023 Partial Maladministration Clarion Housing Association Limited (202123998) Case 202123998 · Financial This complaint is about: The landlord’s response to a request for a breakdown of the service charge account. The associated … 10 May 2023 Maladministration Clarion Housing Association Limited (202119747) Case 202119747 · Managing Relations The complaint is about the landlord’s handling of the repairs to the resident’s bathroom. The Ombudsman has also assessed the … 10 May 2023 Partial Maladministration Clarion Housing Association Limited (202202401) Case 202202401 · Managing Relations This complaint is about the landlord’s: Handling of repair work to the resident’s heating system; and Communication and handling of … 5 May 2023 Maladministration Clarion Housing Association Limited (202108928) Case 202108928 · Managing Relations This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord … 5 May 2023 Maladministration Clarion Housing Association Limited (202207114) Case 202207114 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of repairs to the resident’s boiler. The level of compensation awarded as redress … 5 May 2023 Maladministration Clarion Housing Association Limited (202212280) Case 202212280 · Moving/Buying/Selling Home The complaint is about: The landlord’s response to the resident’s reports of rodent infestation at her property. The landlord’s handling … 4 May 2023 Partial Maladministration Clarion Housing Association Limited (202121454) Case 202121454 · Estate Management The complaint is about the landlord’s response to the resident’s reports about disrepair issues with: the windows in his property; … 3 May 2023 Partial Maladministration Clarion Housing Association Limited (202113563) Case 202113563 · Managing Relations The complaint is about: the landlord’s handling of the repair of a storage heater. the associated complaint handling and offer … 3 May 2023 No Maladministration Clarion Housing Association Limited (202127553) Case 202127553 · Estate Management The complaint concerns the landlord’s response to the resident about: The cleaning of the communal areas. The rent and service … 28 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202220946) Case 202220946 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 24 Apr 2023 Maladministration Clarion Housing Association Limited (202111355) Case 202111355 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports for repairs to the window handles and balcony door, … 21 Apr 2023 Outside Jurisdiction Clarion Housing Association Limited (202121055) Case 202121055 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports that his neighbour removed his fence without permission. The … 20 Apr 2023 Maladministration Clarion Housing Association Limited (202119610) Case 202119610 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in relation to its handling of the resident’s … 19 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202206997) Case 202206997 · ASB/Abuse/Nuisance REPORT COMPLAINT 202206997 Clarion Housing Association Limited 9 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Apr 2023 Maladministration Clarion Housing Association Limited (202124743) Case 202124743 · Managing Relations The resident’s complaint is about the landlord’s handling of reports of damp and mould. The landlord’s complaint handling and communication … 17 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202203423) Case 202203423 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of loss of hot water from the kitchen tap. … 17 Apr 2023 Partial Maladministration Clarion Housing Association Limited (202204038) Case 202204038 · Financial The complaint is about the: The reasonableness of the service charge for the 2018/19 financial year. Information provided about the … 13 Apr 2023 Maladministration Clarion Housing Association Limited (202116797) Case 202116797 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of a neighbour building a garden structure. Handling of … 11 Apr 2023 Reasonable Redress Clarion Housing Association Limited (202125676) Case 202125676 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the communal electricity in the building being suppled … 4 Apr 2023 No Maladministration Clarion Housing Association Limited (202124288) Case 202124288 · Estate Management This complaint is about the landlord’s: Decision not to install a particular style of fence. Response to the resident’s concerns … 31 Mar 2023 No Maladministration Clarion Housing Association Limited (202219504) Case 202219504 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a management move. 30 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202122624) Case 202122624 · Estate Management The complaint concerns: How the landlord handled an electric repair in the communal area of the building. The associated formal … 30 Mar 2023 Maladministration Clarion Housing Association Limited (202208917) Case 202208917 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of wet room repairs, and the associated amount of compensation offered. 29 Mar 2023 No Maladministration Clarion Housing Association Limited (202120262) Case 202120262 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: The resident’s reports concerning antisocial behaviour. The resident’s request for a management … 29 Mar 2023 Maladministration Clarion Housing Association Limited (202123575) Case 202123575 · Financial The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its … 28 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202123152) Case 202123152 · ASB/Abuse/Nuisance The complaint is the landlord’s handling of: The resident’s reports of noise nuisance within the property. The associated complaint. 22 Mar 2023 Maladministration Clarion Housing Association Limited (202124981) Case 202124981 · Managing Relations The resident has complained about the landlord’s handling of the following: a leak into her property, and The subsequent complaint. 13 Mar 2023 Maladministration Clarion Housing Association Limited (202127854) Case 202127854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about a dividing fence at the property. The landlord’s … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202123838) Case 202123838 · Managing Relations The complaint is about the landlord’s handling of the resident’s reference requests. The Ombudsman has also considered the landlord’s handling … 9 Mar 2023 Maladministration Clarion Housing Association Limited (202127428) Case 202127428 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of high utility bills due to the bypassing of … 8 Mar 2023 Partial Maladministration Clarion Housing Association Limited (202112214) Case 202112214 · Managing Relations The complaint is about the landlord’s: Handling of the sale of the resident’s interest in her shared ownership property. Response … 1 Mar 2023 Maladministration Clarion Housing Association Limited (202108182) Case 202108182 · Managing Relations The complaint is about the landlord’s: The response to reports of various repairs at the property. The handling of reports … 27 Feb 2023 Partial Maladministration Clarion Housing Association Limited (202013081) Case 202013081 · Information and data management This complaint is about the landlord’s: Response to various issues including: leaks, damp, asbestos and a defective boiler; Handling of …