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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "london"

Decisions

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19 Sep 2025 Maladministration London Borough of Camden Council (202412754) Case 202412754 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by the ingress of the … 19 Sep 2025 Maladministration London Borough of Ealing (202431561) Case 202431561 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for compensation following a roof leak. 19 Sep 2025 Maladministration London Borough of Hillingdon (202452711) Case 202452711 · Managing Relations The complaint is about the landlord’s handling of: The resident’s damp and mould reports and associated repairs. The resident’s complaint. 19 Sep 2025 Maladministration London & Quadrant Housing Trust (202347855) Case 202347855 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports to repair the balcony. reports of a pest infestation. … 18 Sep 2025 Outside Jurisdiction London Borough of Hackney (202427479) Case 202427479 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property. 18 Sep 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202340356) Case 202340356 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for it to reconsider the external communal area arrangements. … 18 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202405556) Case 202405556 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of a leak effecting the leaseholder’s property. 18 Sep 2025 Reasonable Redress London & Quadrant Housing Trust (202325886) Case 202325886 · Managing Relations The complaint is about the landlord’s handling of: Gas repair work required at the property. The resident’s associated complaint. 18 Sep 2025 Maladministration London & Quadrant Housing Trust (202403569) Case 202403569 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s Right to Buy application from 2023. 18 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202415483) Case 202415483 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour. concerns about fire safety in the … 17 Sep 2025 No Maladministration London Borough of Wandsworth (202341764) Case 202341764 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of noise transference from an upstairs neighbour. We have … 17 Sep 2025 Outside Jurisdiction London & Quadrant Housing Trust (202401298) Case 202401298 · Occupancy Rights The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202405211) Case 202405211 · Managing Relations The complaint is about the landlord’s handling of: A bathroom water leak and associated damp and mould and electrical issues. … 17 Sep 2025 Maladministration London & Quadrant Housing Trust (202430917) Case 202430917 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of balcony repairs. 16 Sep 2025 Partial Maladministration London Borough of Croydon (202421223) Case 202421223 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: 16 Sep 2025 Partial Maladministration London Borough of Hackney (202427755) Case 202427755 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s reports of a leak and the associated remedial repairs. Response … 15 Sep 2025 No Maladministration London Borough of Camden Council (202431629) Case 202431629 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request that it repaint the property’s hallway following a roof … 15 Sep 2025 Maladministration London Borough of Hackney (202444098) Case 202444098 · Managing Relations The complaint is about the landlord handling of the resident’s reports of: inadequate heating and smoke in her property. low … 15 Sep 2025 Partial Maladministration London Borough of Hackney (202446981) Case 202446981 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of noise disturbance. We have also investigated the landlord’s … 15 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202413538) Case 202413538 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of sewage leaking from the communal stack pipe onto … 12 Sep 2025 Maladministration London Borough of Camden Council (202446702) Case 202446702 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a roof leak. The resident’s complaint. 12 Sep 2025 Reasonable Redress London Borough of Camden Council (202501402) Case 202501402 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs, damp and mould, and staff conduct. 12 Sep 2025 Maladministration London Borough of Hounslow (202339645) Case 202339645 · Local Authority / ALMO or TMO The complaint is about the landlord's response to the resident’s: concerns that the property is too cold and draughty. reports … 11 Sep 2025 Outside Jurisdiction London Borough of Islington (202329050) Case 202329050 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s housing assignment application. 11 Sep 2025 Maladministration London Borough of Newham (202218560) Case 202218560 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: A banging noise from the roof. Birds nesting … 10 Sep 2025 Maladministration London Borough of Hammersmith and Fulham (202335312) Case 202335312 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of the resident’s report of a leak into the bathroom. Complaint handling. 10 Sep 2025 Maladministration London Borough of Lambeth (202338811) Case 202338811 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Report of a faulty light fitting. Formal complaint. 10 Sep 2025 Partial Maladministration London Borough of Lambeth (202403717) Case 202403717 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of the communal lifts breaking down. The associated complaint. 10 Sep 2025 Maladministration London & Quadrant Housing Trust (202431128) Case 202431128 · Managing Relations The complaint is about the landlord’s: Handling of a leak and the condition of the bathroom. Handling of repairs. The … 9 Sep 2025 Partial Maladministration London Borough of Croydon (202419946) Case 202419946 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: request for rehousing on medical grounds. reports of: drafty windows. … 9 Sep 2025 Maladministration London & Quadrant Housing Trust (202322362) Case 202322362 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp in the property and associated repairs. The … 8 Sep 2025 Partial Maladministration London Borough of Croydon (202332109) Case 202332109 · Local Authority / ALMO or TMO REPORT COMPLAINT 202332109 London Borough of Croydon 8 September 2025 Our approach The Housing Ombudsman’s approach to investigating and determining … 8 Sep 2025 Partial Maladministration London Borough of Islington (202207381) Case 202207381 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Response to the resident’s request to have flooring thresholds installed in the property. Handling … 8 Sep 2025 Partial Maladministration London Borough of Lambeth (202331756) Case 202331756 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Handling of repairs to the bathroom and kitchen ceilings. Complaint handling. 5 Sep 2025 Maladministration Haringey London Borough Council (202319401) Case 202319401 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the repairs to the resident’s kitchen following a flood. the repairs to … 5 Sep 2025 Maladministration London Borough of Camden Council (202501426) Case 202501426 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of a leak from her sink. We have also … 5 Sep 2025 Maladministration London Borough of Lambeth (202422218) Case 202422218 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of an uneven garden surface. This report has also … 5 Sep 2025 Maladministration London Borough of Lambeth (202430174) Case 202430174 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of: Damp and mould, and the associated repairs. The associated complaint. 5 Sep 2025 Partial Maladministration London Borough of Newham (202346518) Case 202346518 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 5 Sep 2025 Maladministration London & Quadrant Housing Trust (202344079) Case 202344079 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the condition of the property, including the windows … 4 Sep 2025 Partial Maladministration London Borough of Wandsworth (202441950) Case 202441950 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s concerns about the property’s condition. The resident’s related concerns about … 4 Sep 2025 Maladministration London & Quadrant Housing Trust (202413622) Case 202413622 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a leak from the boiler and the associated … 3 Sep 2025 No Maladministration London & Quadrant Housing Trust (202347704) Case 202347704 · Managing Relations The complaint is about the landlord’s handling of: Window repairs. The associated complaint. 3 Sep 2025 Maladministration London & Quadrant Housing Trust (202405907) Case 202405907 · Managing Relations The complaint is about the landlord’s response to reports of flooring issues. We have also considered the landlord’s complaint handling. 2 Sep 2025 Partial Maladministration London & Quadrant Housing Trust (202418846) Case 202418846 · Estate Management The complaint is about the landlord’s handling of the resident’s: Service charge concerns. Queries on joint resident estate inspections. Reports … 2 Sep 2025 Maladministration London & Quadrant Housing Trust (202422284) Case 202422284 · Responsive repairs/activity The resident’s complaint is about the landlord’s handling of a boiler repair. 2 Sep 2025 Mediation London & Quadrant Housing Trust (202453386) Case 202453386 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the boiler. 1 Sep 2025 Partial Maladministration London Borough of Newham (202415480) Case 202415480 · Local Authority / ALMO or TMO The leaseholder’s complaint is about the landlord’s handling of a roof leak. We have also considered the landlord’s: Complaint handling. … 1 Sep 2025 Maladministration London & Quadrant Housing Trust (202334938) Case 202334938 · Managing Relations The complaint is about the landlord's handling of the resident’s: reports of damp and mould and reports of repairs to … 30 Aug 2025 Reasonable Redress London & Quadrant Housing Trust (202335510) Case 202335510 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of repairs to the communal entrance door.