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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 669 of 16,595 decisions matching "bedroom"

Decisions

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16 Apr 2025 Maladministration Sovereign Network Homes (Former Network Homes) (202332361) Case 202332361 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of repair issues with his bedroom window. 7 Apr 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202308348) Case 202308348 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Noise and pigeon nuisance. A back surge of … 28 Mar 2025 Partial Maladministration London Borough of Newham (202414895) Case 202414895 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: Damp and mould in the bedroom. The windows … 28 Mar 2025 Maladministration London Borough of Waltham Forest (202412431) Case 202412431 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom ceiling. The resident’s complaint. 28 Mar 2025 Reasonable Redress Vico Homes Limited (202317417) Case 202317417 · Information and data management The complaint is about the landlord’s handling of: Information held on its records and sharing of information. Reports of a … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202416768) Case 202416768 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of repairs to the roof, the bedroom window, and … 26 Mar 2025 Partial Maladministration London Borough of Hounslow (202319650) Case 202319650 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the water tank in her … 17 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202318591) Case 202318591 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated … 13 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (202310740) Case 202310740 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports about: the central heating system; leaks and associated repairs; the external … 24 Feb 2025 Partial Maladministration Sovereign Network Group (202340976) Case 202340976 · Financial The complaint is about the landlord’s: Handling of a payment from an insurance claim in 2023. Response to repair issues … 18 Feb 2025 Partial Maladministration Sanctuary Housing Association (202418136) Case 202418136 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to a bedroom window. Reports of damp and mould. The Ombudsman … 13 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202422923) Case 202422923 · Financial The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the … 7 Feb 2025 Reasonable Redress Peabody Trust (202217946) Case 202217946 · Old Property Condition categories The resident’s complaint is about the landlord’s response to his reports that his bedroom is too cold and his request … 31 Jan 2025 Partial Maladministration Southern Housing (202326160) Case 202326160 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of issues with the heating and hot water. Reports … 30 Jan 2025 Partial Maladministration Sovereign Network Homes (202343795) Case 202343795 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Repairs to a bedroom light switch. Leaks in … 30 Jan 2025 Maladministration Wandle Housing Association Limited (202217253) Case 202217253 · Information and data management The complaint is about the landlord’s: Response to the resident’s report that she could not close her balcony door. Response … 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 16 Jan 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202305890) Case 202305890 · Moving/Buying/Selling Home The landlord’s response to the resident’s concerns about the condition of the bedroom wall. This Service has also considered the … 7 Jan 2025 Maladministration Richmond Housing Partnership Limited (202345642) Case 202345642 · Old Complaints Handling categories The resident’s complaint is about the landlord’s response to his reports of: The faulty communal door intercom system. Damp and … 23 Dec 2024 Maladministration Flagship Housing Group Limited (202328248) Case 202328248 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and … 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202300585) Case 202300585 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of water ingress in the bedroom. The associated complaint. 3 Dec 2024 Maladministration Northumberland Council (202324329) Case 202324329 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the … 29 Nov 2024 Partial Maladministration London Borough of Newham (202226552) Case 202226552 · Information and data management The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering … 29 Nov 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202223776) Case 202223776 · Information and data management The resident’s complaint is about the landlord’s handling of her reports of damp and mould and water leaks through bedroom … 29 Nov 2024 Partial Maladministration Sanctuary Housing Association (202328174) Case 202328174 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about: The boundary fence and gate. The windows and … 25 Nov 2024 No Maladministration Bromford Housing Group Limited (202308549) Case 202308549 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request for compensation for: Additional heating costs due to a … 15 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202419119) Case 202419119 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports … 13 Nov 2024 Maladministration Gentoo Group Limited (202331096) Case 202331096 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to reports of damp and mould in a bedroom located over an … 31 Oct 2024 Maladministration Longhurst Group Limited (202312373) Case 202312373 · Information and data management The complaint is about the landlord’s handling of the resident’s reports that: his garden was overgrown with weeds. the bedroom … 25 Oct 2024 Reasonable Redress Regenda Limited (202342306) Case 202342306 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of: a leak within the hallway of his property. … 25 Oct 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202331107) Case 202331107 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Reports of a faulty boiler. Reports of damp and mould … 16 Oct 2024 Partial Maladministration London Borough of Croydon (202120044) Case 202120044 · Local Authority / ALMO or TMO The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen … 1 Oct 2024 Maladministration Southern Housing (202221251) Case 202221251 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a repair to the resident’s bedroom window. Response to the resident’s reports … 30 Sep 2024 Partial Maladministration Sanctuary Housing Association (202317169) Case 202317169 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The removal of asbestos flooring in the property. Repairs to the kitchen … 30 Sep 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202344420) Case 202344420 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about cold and a request for insulation in her … 26 Sep 2024 Partial Maladministration Stonewater Limited (202341798) Case 202341798 · Old Property Condition migrated-2025 This complaint is about the landlord’s: Handling of the resident’s bedroom ceiling repairs. Responses to the resident’s damp and mould … 23 Sep 2024 Maladministration Croydon Churches Housing Association Limited (202309423) Case 202309423 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for the time it took to resolve damp … 23 Sep 2024 Partial Maladministration Southern Housing (202301251) Case 202301251 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of a leak into the property which led to … 11 Sep 2024 Maladministration A2Dominion Housing Group Limited (202216861) Case 202216861 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s bedroom window. The Ombudsman has also considered the … 30 Aug 2024 Partial Maladministration Lambeth Council (202303637) Case 202303637 · Financial The complaint is about the landlord’s response to: Reports of damp and mould in the hallway, bedroom and bathroom. Reports … 30 Aug 2024 Maladministration Somerset Council (202305160) Case 202305160 · Managing Relations The complaint is about the landlord’s: Communication and response to the resident who has vulnerabilities, disabilities and complex needs. Handling … 30 Aug 2024 Maladministration Sovereign Network Homes (202225299) Case 202225299 · Information and data management The complaint is about the landlord’s handling of: the resident’s reported repairs which included: the roof. the guttering and downpipe. … 29 Aug 2024 Partial Maladministration Camden Council (202219932) Case 202219932 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of water ingress which caused damp and mould and … 23 Aug 2024 Maladministration Gateshead Metropolitan Borough Council (202223999) Case 202223999 · Managing Relations The complaint is about the landlord’s handling of: Repairs required to the resident’s bedroom ceiling. Reports of damp and mould … 23 Aug 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202303364) Case 202303364 · Managing Relations The complaint is about the landlord’s handling of: Heating repairs. Bedroom window repairs. The resident’s formal complaint. 20 Aug 2024 Partial Maladministration Regenda Limited (202339912) Case 202339912 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s requests for updates regarding repairs. Reports of a leak into … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307643) Case 202307643 · Managing Relations The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint. 19 Jul 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202308819) Case 202308819 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs following a leak to the bedroom. Reports … 19 Jul 2024 Partial Maladministration Town and Country Housing (202305926) Case 202305926 · Managing Relations The complaint is about the landlord’s handling of: Repairs to: Doors. A leak under the kitchen sink. A gap in … 19 Jul 2024 Maladministration Vivid Housing Limited (202318464) Case 202318464 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould in a main bedroom and dining room. The Ombudsman …