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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 563 of 16,595 decisions matching "authority"

Decisions

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23 Oct 2025 No Maladministration London Borough of Tower Hamlets (202427695) Case 202427695 · Local Authority / ALMO or TMO Decision Case ID 202427695 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO or … 23 Oct 2025 Reasonable Redress Royal Borough Of Greenwich (202316938) Case 202316938 · Local Authority / ALMO or TMO Decision Case ID 202316938 Decision type Investigation Landlord Royal Borough Of Greenwich Landlord type Local Authority / ALMO or TMO … 23 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202326168) Case 202326168 · Local Authority / ALMO or TMO Decision Case ID 202326168 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Outside Jurisdiction Bournemouth, Christchurch and Poole Council (202306436) Case 202306436 · Planned Works Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or … 22 Oct 2025 Maladministration Bristol City Council (202339195) Case 202339195 · Financial Decision Case ID 202339195 Decision type Investigation Landlord Bristol City Council Landlord type Local Authority / ALMO or TMO Occupancy … 22 Oct 2025 Partial Maladministration City of Westminster Council (202427875) Case 202427875 · Local Authority / ALMO or TMO Decision Case ID 202427875 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Kirklees Metropolitan Borough Council (202429151) Case 202429151 · Managing Relations Decision Case ID 202429151 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Partial Maladministration Leeds City Council (202433052) Case 202433052 · Local Authority / ALMO or TMO Decision Case ID 202433052 Decision type Investigation Landlord Leeds City Council Landlord type Local Authority Occupancy Secure Tenancy Date 22 … 22 Oct 2025 Partial Maladministration London Borough of Barnet (202432330) Case 202432330 · ASB/Abuse/Nuisance Decision Case ID 202432330 Decision type Investigation Landlord London Borough of Barnet Landlord type Local Authority / ALMO or TMO … 22 Oct 2025 Maladministration London Borough of Camden Council (202505115) Case 202505115 · Managing Relations Decision Case ID 202505115 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 21 Oct 2025 Maladministration London Borough of Hackney (202503846) Case 202503846 · Local Authority / ALMO or TMO Decision Case ID 202503846 Decision type Investigation Landlord London Borough of Hackney Landlord type Local Authority Occupancy Secure Tenancy Date … 21 Oct 2025 Maladministration Portsmouth City Council (202333072) Case 202333072 · Local Authority / ALMO or TMO Decision Case ID 202333072 Decision type Investigation Landlord Portsmouth City Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 … 21 Oct 2025 Reasonable Redress Southwark Council (202326338) Case 202326338 · Managing Relations Decision Case ID 202326338 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 21 October … 21 Oct 2025 Maladministration Southwark Council (202429299) Case 202429299 · Local Authority / ALMO or TMO Decision Case ID 202429299 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Secure … 20 Oct 2025 Reasonable Redress Bassetlaw District Council (202337036) Case 202337036 · Local Authority / ALMO or TMO Decision Case ID 202337036 Decision type Investigation Landlord Bassetlaw District Council Landlord type Local Authority / ALMO or TMO Occupancy … 20 Oct 2025 Partial Maladministration City of Doncaster Council (202409587) Case 202409587 · Local Authority / ALMO or TMO Decision Case ID 202409587 Decision type Investigation Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO … 20 Oct 2025 Partial Maladministration City of Westminster Council (202437516) Case 202437516 · Local Authority / ALMO or TMO Decision Case ID 202437516 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority Occupancy Assured Tenancy Date … 20 Oct 2025 Partial Maladministration London Borough of Hillingdon (202453498) Case 202453498 · Local Authority / ALMO or TMO Decision Case ID 202453498 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority Occupancy Secure Tenancy Date … 20 Oct 2025 Partial Maladministration Southend on Sea City Council (202450515) Case 202450515 · Managing Relations Decision Case ID 202450515 Decision type Investigation Landlord Southend on Sea City Council Landlord type Local Authority / ALMO or … 20 Oct 2025 Maladministration Tandridge District Council (202334587) Case 202334587 · Managing Relations Decision Case ID 202334587 Decision type Investigation Landlord Tandridge District Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Eastbourne Borough Council (202430352) Case 202430352 · Local Authority / ALMO or TMO Decision Case ID 202430352 Decision type Investigation Landlord Eastbourne Borough Council Landlord type Local Authority / ALMO or TMO Occupancy … 17 Oct 2025 Partial Maladministration Haringey London Borough Council (202338854) Case 202338854 · Managing Relations Decision Case ID 202338854 Decision type Investigation Landlord Haringey London Borough Council Landlord type Local Authority / ALMO or TMO … 17 Oct 2025 Maladministration London Borough of Hammersmith and Fulham (202327538) Case 202327538 · Local Authority / ALMO or TMO Decision Case ID 202327538 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 17 Oct 2025 Mediation Sandwell Metropolitan Borough Council (202323105) Case 202323105 · Local Authority / ALMO or TMO Decision Case ID 202323105 Decision type Investigation Landlord Sandwell Metropolitan Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date … 17 Oct 2025 Maladministration Southwark Council (202428780) Case 202428780 · Local Authority / ALMO or TMO Decision Case ID 202428780 Decision type Investigation Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 17 October … 16 Oct 2025 Maladministration Birmingham City Council (202427475) Case 202427475 · Local Authority / ALMO or TMO Decision Case ID 202427475 Decision type Investigation Landlord Birmingham City Council Landlord type Local Authority Occupancy Secure Tenancy Date 16 … 16 Oct 2025 No Maladministration Southwark Council (202328109) Case 202328109 · Local Authority / ALMO or TMO Decision Case ID 202328109 Decision type Investigation Landlord Southwark Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder … 15 Oct 2025 Reasonable Redress City of Westminster Council (202413337) Case 202413337 · Managing Relations Decision Case ID 202413337 Decision type Investigation Landlord City of Westminster Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Maladministration Kirklees Metropolitan Borough Council (202407259) Case 202407259 · Local Authority / ALMO or TMO Decision Case ID 202407259 Decision type Investigation Landlord Kirklees Metropolitan Borough Council Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Maladministration London Borough of Barking and Dagenham (202453230) Case 202453230 · Local Authority / ALMO or TMO Decision Case ID 202453230 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 15 Oct 2025 Partial Maladministration London Borough of Islington (202429813) Case 202429813 · Local Authority / ALMO or TMO Decision Case ID 202429813 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 15 Oct 2025 Mediation Stevenage Borough Council (202314292) Case 202314292 · Local Authority / ALMO or TMO Decision Case ID 202314292 Decision type Investigation Landlord Stevenage Borough Council Landlord type Local Authority Occupancy Secure Tenancy Date 15 … 10 Oct 2025 Partial Maladministration London Borough of Hillingdon (202427669) Case 202427669 · Local Authority / ALMO or TMO Decision Case ID 202427669 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 31 Jul 2025 Maladministration Amplius Living (202428167) Case 202428167 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of the condition of the property, including repairs to … 31 Jul 2025 Partial Maladministration Paragon Asra Housing Limited (202421662) Case 202421662 · Managing Relations This complaint is about the landlords: Handling of the resident’s reports about issues with his gas, heating, and hot water. … 19 Apr 2024 No Maladministration Habinteg Housing Association Limited (202227866) Case 202227866 · Old Property Condition migrated-2025 This complaint is about: The landlord’s handling of the resident’s request to pave the remaining area of her garden. The … 26 Mar 2024 Partial Maladministration Great Places Housing Association (202218300) Case 202218300 · Moving/Buying/Selling Home The complaint is about the resident’s reports concerning the landlord’s handling of: Repairs required to the property including: The shower … 29 Feb 2024 Partial Maladministration Accent Housing Limited (202116235) Case 202116235 · Financial The complaint is about; The landlord's response to the resident's reports of having no heating and hot water. The landlord's … 31 Jan 2024 Partial Maladministration London Borough of Hackney (202126095) Case 202126095 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports about disrepair. The landlord’s response to safeguarding concerns. The landlord’s handling … 14 Sep 2023 Partial Maladministration London Borough of Harrow (202205620) Case 202205620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The … 30 Aug 2023 Partial Maladministration Moat Homes Limited (202208721) Case 202208721 · Estate Management The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the … 16 Jan 2023 Partial Maladministration Origin Housing Limited (202205416) Case 202205416 · Managing Relations The complaint is about: How the landlord handled the resident’s management transfer, specifically the reciprocal transfer through the local authority. … 12 Jan 2023 Partial Maladministration Sovereign Housing Association Limited (202207363) Case 202207363 · Information and data management The complaint is about the landlord’s handling of: Toilet repairs and the bathroom adaptation. The resident’s reports of issues with … 22 Feb 2022 Reasonable Redress Westminster City Council (202109512) Case 202109512 · ASB/Abuse/Nuisance The complaint is about: The actions of the local authority’s environmental health department in response to the resident’s reports of … 16 Feb 2022 No Maladministration Clarion Housing Association Limited (202003749) Case 202003749 · Information and data management This complaint is about: The level of redress the landlord offered in respect of its acknowledged delays and failures whilst … 1 Feb 2022 Outside Jurisdiction Kingston upon Thames Council (202112834) Case 202112834 · Health and Safety (inc. building safety) The complaint concerns several issues relating to the provision and management of temporary accommodation provided by the local authority. Specifically, … 31 Jan 2022 Partial Maladministration Tuntum Housing Association Limited (202102559) Case 202102559 · Managing Relations The complaint is regarding: The landlord’s handling of the resident’s Move on Support Package (MoSP) application. The landlord’s response to … 21 Dec 2021 Outside Jurisdiction Dudley Metropolitan Borough Council (202102362) Case 202102362 · Moving/Buying/Selling Home The complaint is about the local authority’s decision not to grant the resident the right to buy. 17 Dec 2021 Partial Maladministration Clarion Housing Association Limited (202002136) Case 202002136 · Financial The resident, via his representative, complains about the landlord’s handling of: Matters relating to an asbestos incident in January 2018. … 30 Nov 2021 Partial Maladministration LiveWest Homes Limited (202015208) Case 202015208 · Managing Relations The complaint is about the landlord’s response in respect of: The resident’s reports about delays in completing repairs in the …