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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 547 of 16,595 decisions matching "Peabody Trust"

Decisions

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17 Nov 2021 Maladministration Peabody Trust (202105141) Case 202105141 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of repairs to his balcony door. 16 Nov 2021 Maladministration Peabody Trust (202101975) Case 202101975 · Managing Relations This complaint is about the landlord’s handling of: 15 Nov 2021 Reasonable Redress Peabody Trust (202101739) Case 202101739 · Managing Relations The complaint is about the landlord’s response to the resident’s report of damage caused to her kitchen worktop by its … 5 Nov 2021 Partial Maladministration Peabody Trust (202015275) Case 202015275 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 28 Oct 2021 Mediation Peabody Trust (202102931) Case 202102931 · Old Property Condition migrated-2025 The complaint is about the level of compensation the resident was offered following delays repairing the front door at the … 22 Oct 2021 No Maladministration Peabody Trust (202015202) Case 202015202 · ASB/Abuse/Nuisance The complaint concerns the landlord's handling of the resident’s reports of noise nuisance. 15 Oct 2021 No Maladministration Peabody Trust (202007321) Case 202007321 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s concerns that her personal information had been shared with a third … 15 Oct 2021 No Maladministration Peabody Trust (202014607) Case 202014607 · Estate Management The complaint is about the landlord’s: response to the resident’s reports of leaks at her property from July 2021; response … 21 Sep 2021 Maladministration Peabody Trust (202106695) Case 202106695 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning a heating inspection at his home. 16 Sep 2021 Mediation Peabody Trust (202016383) Case 202016383 · Old Property Condition migrated-2025 The complaint is about: The landlord’s handling of the resident’s reports of a leak, damp smell, blocked kitchen sink and … 31 Aug 2021 Reasonable Redress Peabody Trust (202015071) Case 202015071 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the … 31 Aug 2021 Reasonable Redress Peabody Trust (202016801) Case 202016801 · Managing Relations The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling. 31 Aug 2021 Partial Maladministration Peabody Trust (202101023) Case 202101023 · Old Property Condition migrated-2025 This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing … 27 Aug 2021 Reasonable Redress Peabody Trust 2018 (202006390) Case 202006390 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint … 17 Aug 2021 Partial Maladministration Peabody Trust (201905045) Case 201905045 · Estate Management This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property. The … 12 Aug 2021 No Maladministration Peabody Trust (202102862) Case 202102862 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application. 30 Jul 2021 Reasonable Redress Peabody Trust (202014401) Case 202014401 · Old Property Condition migrated-2025 This complaint is about the insurance information given to the resident by the landlord following a leak in his home, … 28 Jul 2021 No Maladministration Peabody Trust (202015287) Case 202015287 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. … 23 Jul 2021 Maladministration Peabody Trust (202009412) Case 202009412 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property. 21 Jul 2021 Partial Maladministration Peabody Trust (202011082) Case 202011082 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. … 6 Jul 2021 Mediation Peabody Trust (202005661) Case 202005661 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property. 22 Jun 2021 Reasonable Redress Peabody Trust (202014675) Case 202014675 · Old Property Condition migrated-2025 The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s … 21 Jun 2021 No Maladministration Peabody Trust (202003187) Case 202003187 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in … 17 Jun 2021 No Maladministration Peabody Trust (202007534) Case 202007534 · Managing Relations The complaint is about the landlord’s: 28 May 2021 Maladministration Peabody Trust (201910038) Case 201910038 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the … 24 May 2021 Reasonable Redress Peabody Trust (202008304) Case 202008304 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a new key fob to access the communal … 17 May 2021 Mediation Peabody Trust (202014120) Case 202014120 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of … 12 May 2021 Partial Maladministration Peabody Trust (201907854) Case 201907854 The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a … 26 Apr 2021 Reasonable Redress Peabody Trust (202008926) Case 202008926 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her … 22 Apr 2021 No Maladministration Peabody Trust (202010415) Case 202010415 · Estate Management The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of … 13 Apr 2021 No Maladministration Peabody Trust (202007447) Case 202007447 · ASB/Abuse/Nuisance The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s … 7 Apr 2021 No Maladministration Peabody Trust 2018 (202005275) Case 202005275 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 31 Mar 2021 Partial Maladministration Peabody Trust (202002384) Case 202002384 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of the reported electromagnetic field (EMF) disturbance in her flat. This Service will … 29 Mar 2021 Reasonable Redress Peabody Trust 2018 (202001588) Case 202001588 · Old Property Condition migrated-2025 The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow … 29 Mar 2021 No Maladministration Peabody Trust 2018 (202007451) Case 202007451 · Policy Review The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door. 26 Mar 2021 Reasonable Redress Peabody Trust (201904945) Case 201904945 · Old Property Condition categories The complaint refers to the landlord’s: handling of proposed upgrades to the resident’s property, complaint handling. 25 Mar 2021 No Maladministration Peabody Trust 2018 (202004640) Case 202004640 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony. 8 Mar 2021 Outside Jurisdiction Peabody Trust (202002510) Case 202002510 · Old Complaints Handling categories The complaint is about the terms of a new tenancy agreement offered by the landlord. 26 Feb 2021 Reasonable Redress Peabody Trust (201909073) Case 201909073 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s concerns about how it dealt with an infestation at his … 5 Feb 2021 Reasonable Redress Peabody Trust 2018 (202002309) Case 202002309 · Old Tenants Behaviour categories REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 29 Jan 2021 Maladministration Peabody Trust (201913961) Case 201913961 · Old Compensation categories REPORT COMPLAINT 201913961 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 Reasonable Redress Peabody Trust (202000513) Case 202000513 · Old Tenants Behaviour categories REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 Outside Jurisdiction Peabody Trust (202001840) Case 202001840 · Managing Relations The resident complains about the level of tenancy support he has received from his support provider. 19 Jan 2021 Outside Jurisdiction Peabody Trust (202007376) Case 202007376 · Old Property Condition migrated-2025 The complaint relates to the landlords handling of a heating dis-repair issue. 15 Dec 2020 Maladministration Peabody Trust (201914735) Case 201914735 · Old Complaints Handling categories REPORT COMPLAINT 201914735 Peabody Trust 15 December 2020 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 4 Dec 2020 Outside Jurisdiction Peabody Trust 2018 (202004754) Case 202004754 The complaint is about the landlord’s response to the Resident’s compensation request for damage to their flooring following a leak. 4 Dec 2020 Reasonable Redress Peabody Trust (201912025) Case 201912025 · Estate Management The complaint is about the landlord’s: response to the resident’s reports that other residents were allowing strangers to access the …