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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 826 of 16,595 decisions matching "Clarion Housing Association Limited"

Decisions

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29 Sep 2023 Maladministration Clarion Housing Association Limited (202207945) Case 202207945 · Estate Management This complaint is about the landlord’s handling of: Reports of damp and mould within the resident’s home. Decanting the resident … 27 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202113849) Case 202113849 · Information and data management The complaint is about the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s request … 22 Sep 2023 Maladministration Clarion Housing Association Limited (202126704) Case 202126704 · Estate Management This complaint is about the landlord’s handling of repairs to a communal front door. This investigation has also considered the … 20 Sep 2023 Reasonable Redress Clarion Housing Association Limited (202202829) Case 202202829 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 11 Sep 2023 Outside Jurisdiction Clarion Housing Association Limited (202222408) Case 202222408 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs. 6 Sep 2023 Maladministration Clarion Housing Association Limited (202116549) Case 202116549 · Managing Relations The landlord’s handling of: Repairs to the toilet, bathroom extractor fan and a leak in the bathroom which resulted in … 5 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202116949) Case 202116949 · Managing Relations The complaint is about the landlord’s handling of: The resident’s complaint that she had been discriminated against. Her management transfer. … 5 Sep 2023 Maladministration Clarion Housing Association Limited (202218930) Case 202218930 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a leak. The Ombudsman has also considered the … 4 Sep 2023 Maladministration Clarion Housing Association Limited (202122885) Case 202122885 · Old Property Condition migrated-2025 The complaint is about the landlord’s actions following its dislodging of a BT cable affecting the resident’s property. 31 Aug 2023 Maladministration Clarion Housing Association Limited (202122599) Case 202122599 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The … 30 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202204728) Case 202204728 · Managing Relations The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to … 25 Aug 2023 Maladministration Clarion Housing Association Limited (202127738) Case 202127738 · Financial The complaint is about the landlord’s response to the resident’s request for information about his service charges and its handling … 22 Aug 2023 Maladministration Clarion Housing Association Limited (202211593) Case 202211593 · Information and data management The complaint is about the landlord’s handling of reports of a foul odour at the property. This Service has also … 18 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202201622) Case 202201622 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a repair to the adjacent building. The related … 14 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202120227) Case 202120227 · Financial The complaint is about the landlord's handling of the resident’s: Decants from the property between April 2021 and June 2021 … 14 Aug 2023 Reasonable Redress Clarion Housing Association Limited (202205171) Case 202205171 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s concerns that the neighbours’ camera doorbells resulted in a loss … 11 Aug 2023 Severe Maladministration Clarion Housing Association Limited (202121016) Case 202121016 · Old Property Condition categories The complaint is regarding the landlord’s handling of reported leaks affecting the resident’s property. 11 Aug 2023 Maladministration Clarion Housing Association Limited (202208650) Case 202208650 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould in her bathroom and … 10 Aug 2023 Outside Jurisdiction Clarion Housing Association Limited (202124449) Case 202124449 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's request to repay a HomeBuy Loan. 31 Jul 2023 Maladministration Clarion Housing Association Limited (202016220) Case 202016220 · Financial The complaint is about: The landlord’s management of the service charge account for the property. The landlord’s handling of the … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202120307) Case 202120307 · Estate Management The complaint is about the landlord’s handling of: works to an overhanging tree; the resident’s request for turf to be … 31 Jul 2023 Maladministration Clarion Housing Association Limited (202214536) Case 202214536 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: a leak in the property, and; a request that it reimburse the … 27 Jul 2023 Maladministration Clarion Housing Association Limited (202125443) Case 202125443 · Managing Relations The complaint is about how the landlord responded to the resident’s reports of issues with her toilet cistern. The Ombudsman … 27 Jul 2023 Maladministration Clarion Housing Association Limited (202207792) Case 202207792 · Financial The complaint is about the landlord’s handling of the resident’s request for communal lighting credits, and the associated complaint handling. 26 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202122932) Case 202122932 · Managing Relations The complaint is about the landlord’s handling of damp reports and repair requests. The landlord’s handling of the related complaint. 25 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202205997) Case 202205997 · Managing Relations This complaint is about the landlord’s handling of: The boiler replacement. Reports of mould within the property. The resident’s request … 21 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202123207) Case 202123207 · Managing Relations The complaint is about the landlord’s handling of: A leak into the resident’s property from the flat above. The associated … 21 Jul 2023 Maladministration Clarion Housing Association Limited (202215501) Case 202215501 · Managing Relations The complaint is about the landlord’s handling of the resident’s application for mutual exchange (MEX). The landlord’s complaints handling has … 21 Jul 2023 Maladministration Clarion Housing Association Limited (202218786) Case 202218786 · Old Property Condition migrated-2025 The complaint is about: 20 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202201723) Case 202201723 · Financial The complaint is about the landlord’s handling of: The mutual exchange and associated issues regarding the condition of the property … 19 Jul 2023 Partial Maladministration Clarion Housing Association Limited (202203264) Case 202203264 · Managing Relations The complaint is about the landlord’s: handling of the resident’s reports of leaks from the property above, and; complaint handling. 18 Jul 2023 Reasonable Redress Clarion Housing Association Limited (202207384) Case 202207384 · Financial REPORT COMPLAINT 202207384 Clarion Housing Association Limited 18 July 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Jul 2023 No Maladministration Clarion Housing Association Limited (202200988) Case 202200988 · Estate Management The complaint is about the landlord’s response to: The resident’s reports about communal lighting. The resident’s reports about the intercom … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202123583) Case 202123583 · Information and data management The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The landlord’s complaint handling. This … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202205710) Case 202205710 · Old Property Condition migrated-2025 The complaint is about how the landlord responded to the resident’s request for adaptations to improve her access to the … 30 Jun 2023 Maladministration Clarion Housing Association Limited (202215034) Case 202215034 · Managing Relations REPORT COMPLAINT 202215034 Clarion Housing Association Limited 30 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202016549) Case 202016549 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A mutual exchange. Repairs to the property and a pest infestation. The … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202017611) Case 202017611 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property on becoming … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202106834) Case 202106834 · Information and data management REPORT COMPLAINT 202106834 Clarion Housing Association Limited 29 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jun 2023 Maladministration Clarion Housing Association Limited (202124883) Case 202124883 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s concerns about her flooring in her property. 29 Jun 2023 No Maladministration Clarion Housing Association Limited (202128461) Case 202128461 · Estate Management The complaint is about how the landlord handled the resident’s concerns about a security gate installation. The Ombudsman has also … 28 Jun 2023 Maladministration Clarion Housing Association Limited (202101002) Case 202101002 · Managing Relations The complaint is about: The landlords handling of the repairs to plaster within the property. The residents report regarding staff … 28 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202223313) Case 202223313 · Old Property Condition migrated-2025 The complaint is about the freeholder’s handling of: repairs to the patio doors. reported heating issues in the property. 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202000555) Case 202000555 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of the … 27 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202015858) Case 202015858 · Health and Safety (inc. building safety) The resident’s complaint was about: The landlord’s response to the resident’s request for a “EWS1” and her concerns about fire … 27 Jun 2023 Reasonable Redress Clarion Housing Association Limited (202117029) Case 202117029 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a bed bug infestation at the resident’s property. 27 Jun 2023 Maladministration Clarion Housing Association Limited (202202320) Case 202202320 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of issues with the communal lighting and garden. This … 23 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202009112) Case 202009112 · Estate Management The complaint is about the landlord’s response to the resident's reports of: Damp and mould in the property. A rodent … 19 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202128485) Case 202128485 · Financial This complaint is about the landlord's handling of: the resident's queries about communal electricity charges, and; the associated complaint. 15 Jun 2023 No Maladministration Clarion Housing Association Limited (202201201) Case 202201201 · Managing Relations The complaint is about the landlord’s: Response to the resident’s request for compensation for damage to her decorations from various …