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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,293 of 16,595 decisions matching "London "

Decisions

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26 May 2026 Partial Maladministration London & Quadrant Housing Trust (202347433) Case 202347433 · Managing Relations Decision Case ID 202347433 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 21 May 2026 No Maladministration London Borough of Islington (202448147) Case 202448147 · ASB/Abuse/Nuisance Decision Case ID 202448147 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority / ALMO or TMO … 19 May 2026 Partial Maladministration London Borough of Camden Council (202532561) Case 202532561 · Managing Relations Decision Case ID 202532561 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 18 May 2026 Maladministration London & Quadrant Housing Trust (202432891) Case 202432891 · Responsive repairs/activity Decision Case ID 202432891 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 29 Apr 2026 Maladministration London & Quadrant Housing Trust (202517130) Case 202517130 · Managing Relations Decision Case ID 202517130 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 21 Apr 2026 Partial Maladministration London Borough of Hammersmith and Fulham (202316026) Case 202316026 · Local Authority / ALMO or TMO Decision Case ID 202316026 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 27 Mar 2026 No Maladministration London Borough of Enfield (202402399) Case 202402399 · ASB/Abuse/Nuisance Decision Case ID 202402399 Decision type Investigation Landlord London Borough of Enfield Landlord type Local Authority / ALMO or TMO … 16 Mar 2026 Maladministration London & Quadrant Housing Trust (202340712) Case 202340712 · Health and Safety (inc. building safety) Decision Case ID 202340712 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 6 Mar 2026 Maladministration London Borough of Lambeth (202422466) Case 202422466 · Local Authority / ALMO or TMO Decision Case ID 202422466 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 5 Mar 2026 Maladministration London Borough of Camden Council (202405037) Case 202405037 · Local Authority / ALMO or TMO Decision Case ID 202405037 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 5 Mar 2026 Maladministration London & Quadrant Housing Trust (202423504) Case 202423504 · Managing Relations Decision Case ID 202423504 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 5 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202520268) Case 202520268 · Managing Relations Decision Case ID 202520268 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 4 Mar 2026 Partial Maladministration London Borough of Camden Council (202324675) Case 202324675 · Local Authority / ALMO or TMO Decision Case ID 202324675 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 4 Mar 2026 Partial Maladministration London & Quadrant Housing Trust (202416740) Case 202416740 · Managing Relations Decision Case ID 202416740 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Feb 2026 Maladministration London Borough of Barking and Dagenham (202341562) Case 202341562 · Local Authority / ALMO or TMO Decision Case ID 202341562 Decision type Investigation Landlord London Borough of Barking and Dagenham Landlord type Local Authority / ALMO … 27 Feb 2026 Maladministration London Borough of Camden Council (202516776) Case 202516776 · Local Authority / ALMO or TMO Decision Case ID 202516776 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 27 Feb 2026 Maladministration London Borough of Camden Council (202527094) Case 202527094 · Local Authority / ALMO or TMO Decision Case ID 202527094 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority Occupancy Secure Tenancy … 27 Feb 2026 Maladministration London Borough of Harrow (202316982) Case 202316982 · Local Authority / ALMO or TMO Decision Case ID 202316982 Decision type Investigation Landlord London Borough of Harrow Landlord type Local Authority Occupancy Leaseholder Date 27 … 27 Feb 2026 Partial Maladministration London Borough of Islington (202334444) Case 202334444 · Local Authority / ALMO or TMO Decision Case ID 202334444 Decision type Investigation Landlord London Borough of Islington Landlord type Local Authority Occupancy Secure Tenancy Date … 27 Feb 2026 Partial Maladministration London Borough of Lewisham (202527711) Case 202527711 · Financial Decision Case ID 202527711 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 27 Feb 2026 No Maladministration London & Quadrant Housing Trust (202301975) Case 202301975 · Managing Relations Decision Case ID 202301975 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 27 Feb 2026 Maladministration London & Quadrant Housing Trust (202313958) Case 202313958 · Managing Relations Decision Case ID 202313958 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 27 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202417059) Case 202417059 · Managing Relations Decision Case ID 202417059 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Secure Tenancy … 26 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202305309) Case 202305309 · Local Authority / ALMO or TMO Decision Case ID 202305309 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 26 Feb 2026 Partial Maladministration London Borough of Lewisham (202501043) Case 202501043 · Local Authority / ALMO or TMO Decision Case ID 202501043 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202342591) Case 202342591 · Local Authority / ALMO or TMO Decision Case ID 202342591 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 26 Feb 2026 Maladministration London Borough of Wandsworth (202436927) Case 202436927 · Local Authority / ALMO or TMO Decision Case ID 202436927 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Maladministration London Borough of Lewisham (202525114) Case 202525114 · Local Authority / ALMO or TMO Decision Case ID 202525114 Decision type Investigation Landlord London Borough of Lewisham Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Maladministration London Borough of Tower Hamlets (202331397) Case 202331397 · ASB/Abuse/Nuisance : Decision Case ID 202331397 Decision type Investigation Landlord London Borough of Tower Hamlets Landlord type Local Authority / ALMO … 25 Feb 2026 Partial Maladministration London Borough of Wandsworth (202513341) Case 202513341 · Local Authority / ALMO or TMO Decision Case ID 202513341 Decision type Investigation Landlord London Borough of Wandsworth Landlord type Local Authority / ALMO or TMO … 25 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202332218) Case 202332218 · Managing Relations Decision Case ID 202332218 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 25 Feb 2026 No Maladministration London & Quadrant Housing Trust (202424174) Case 202424174 · Financial Decision Case ID 202424174 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202519749) Case 202519749 · Managing Relations 10Decision Case ID 202519749 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Shorthold … 25 Feb 2026 Maladministration London & Quadrant Housing Trust (202522963) Case 202522963 · Managing Relations Decision Case ID 202522963 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 24 Feb 2026 Reasonable Redress London Borough of Hammersmith and Fulham (202342558) Case 202342558 · Local Authority / ALMO or TMO Decision Case ID 202342558 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 24 Feb 2026 No Maladministration London Borough of Hillingdon (202402273) Case 202402273 · Local Authority / ALMO or TMO Decision Case ID 202402273 Decision type Investigation Landlord London Borough of Hillingdon Landlord type Local Authority / ALMO or TMO … 24 Feb 2026 Maladministration London Borough of Lambeth (202319330) Case 202319330 · Local Authority / ALMO or TMO Decision Case ID 202319330 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Secure Tenancy Date … 24 Feb 2026 Reasonable Redress London Borough of Newham (202426820) Case 202426820 · Local Authority / ALMO or TMO Decision Case ID 202426820 Decision type Investigation Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO … 24 Feb 2026 Reasonable Redress London Borough of Waltham Forest (202312763) Case 202312763 · Local Authority / ALMO or TMO Decision Case ID 202312763 Decision type Investigation Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or … 24 Feb 2026 Maladministration London & Quadrant Housing Trust (202338664) Case 202338664 · Managing Relations Decision Case ID 202338664 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 23 Feb 2026 Maladministration London Borough of Hammersmith and Fulham (202322934) Case 202322934 · Local Authority / ALMO or TMO Decision Case ID 202322934 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 23 Feb 2026 Partial Maladministration London Borough of Hammersmith and Fulham (202516108) Case 202516108 · Local Authority / ALMO or TMO Decision Case ID 202516108 Decision type Investigation Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO … 23 Feb 2026 Outside Jurisdiction London Borough of Lambeth (202425244) Case 202425244 · Local Authority / ALMO or TMO Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 20 Feb 2026 Reasonable Redress London & Quadrant Housing Trust (202334349) Case 202334349 · ASB/Abuse/Nuisance Decision Case ID 202334349 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Partial Maladministration London & Quadrant Housing Trust (202434109) Case 202434109 · Managing Relations Decision Case ID 202434109 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 20 Feb 2026 Maladministration London & Quadrant Housing Trust (202508617) Case 202508617 · Managing Relations Decision Case ID 202508617 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Maladministration London Borough of Camden Council (202320005) Case 202320005 · Local Authority / ALMO or TMO Decision Case ID 202320005 Decision type Investigation Landlord London Borough of Camden Council Landlord type Local Authority / ALMO or … 19 Feb 2026 Partial Maladministration London Borough of Lambeth (202331345) Case 202331345 · Local Authority / ALMO or TMO Decision Case ID 202331345 Decision type Investigation Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202423640) Case 202423640 · Managing Relations Decision Case ID 202423640 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy … 19 Feb 2026 Maladministration London & Quadrant Housing Trust (202516158) Case 202516158 · Managing Relations Decision Case ID 202516158 Decision type Investigation Landlord London & Quadrant Housing Trust Landlord type Housing Association Occupancy Assured Tenancy …