Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202203313 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 26 Oct 2022 |
| PSOW-202103586 | Betsi Cadwaladr University Health Board | Health | Upheld | 25 Oct 2022 |
| PSOW-202102349 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 25 Oct 2022 |
| PSOW-202203430 | Cardiff Council | Local Government | Resolved / Early Resolution | 25 Oct 2022 |
| PSOW-202204219 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 25 Oct 2022 |
| PSOW-202204364 | Hafod Housing Association | Housing | Resolved / Early Resolution | 25 Oct 2022 |
| PSOW-202204470 | Cardiff Council | Local Government | Resolved / Early Resolution | 25 Oct 2022 |
| PSOW-202203456 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 24 Oct 2022 |
| PSOW-202203174 | Newport City Council | Local Government | Resolved / Early Resolution | 20 Oct 2022 |
| PSOW-202202210 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 20 Oct 2022 |
| PSOW-202204031 | Cardiff Council | Health | Resolved / Early Resolution | 20 Oct 2022 |
| PSOW-202204333 | Neath Port Talbot Council | Health | Resolved / Early Resolution | 19 Oct 2022 |
| PSOW-202203939 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 19 Oct 2022 |
| PSOW-202203307 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 19 Oct 2022 |
| PSOW-202202596 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 17 Oct 2022 |
| PSOW-202203738 | Cardiff Council | Local Government | Resolved / Early Resolution | 17 Oct 2022 |
| PSOW-202204142 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 17 Oct 2022 |
| PSOW-202203639 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Oct 2022 |
| PSOW-202203482 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 14 Oct 2022 |
| PSOW-202204056 | Wrexham County Borough Council | Local Government | Resolved / Early Resolution | 14 Oct 2022 |
| PSOW-202203502 | A GP Practice in the area of Swansea Bay University Health Board | Health | Resolved / Early Resolution | 14 Oct 2022 |
| PSOW-202203946 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 14 Oct 2022 |
| PSOW-202203217 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 13 Oct 2022 |
| PSOW-202204044 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 13 Oct 2022 |
| PSOW-202203232 | Conwy County Borough Council | Health | Resolved / Early Resolution | 12 Oct 2022 |