Source · PSOW (Public Services Ombudsman for Wales)

Cardiff and Vale University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202204912 Sector Health Category Health Decided 07 December 2022

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Chronic healthcare staff shortages

Full decision

Mrs X complained that the Health Board had not provided her with a response to the complaint she submitted to it 10months ago.

The Ombudsman decided that there had been a delay in the Health Board’s complaint response, which led Mrs X to contact the Ombudsman. She decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Health Board’s agreement to issue its complaint response and apologise for the delay. It also agreed to pay Mrs X redress of £250 in recognition of the time and trouble she had expended.

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Other decisions involving Cardiff and Vale University Health Board

Reference	Date	Summary	Outcome
PSOW-202410002	30 Apr 2026	Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and …	Partly Upheld
PSOW-202502189	23 Apr 2026	The investigation focused on whether Ms A’s waiting time for gallbladder surgery was appropriately managed in line with the Welsh …	Partly Upheld
PSOW-202510196	23 Apr 2026	Mr A complained that the Health Board inappropriately submitted three Multi Agency Referral Forms (“MARFs”) to the Council in relation …	Resolved / Early Resolution
PSOW-202501454	16 Apr 2026	Mr C complained that Cardiff and Vale University Health Board had not provided him with the mental health care and …	Resolved / Early Resolution
PSOW-202509648	15 Apr 2026	Mrs A complained that the Health Board had not responded to all her concerns in its complaint response, and that …	Resolved / Early Resolution

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