Source · PSOW (Public Services Ombudsman for Wales)

Cardiff and Vale University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202104968 Sector Health Category Health Decided 08 December 2022

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Full decision

Mr X was 78 years old, suffered with type 2 diabetes (on insulin), idiopathic pulmonary arterial hypertension, heart failure, previous lung and colon cancers, atrial fibrillation, and osteoarthritis. Mrs X complained about the treatment her late husband, Mr X, received from the family GP on 17 February 2021 and from the OOHGP on 21 February. On 9 February 2021 Mr X was administered the COVID-19 vaccination (“the vaccination”). Mrs X said that Mr X’s vaccination made him unwell and that both GPS ignored her concern about Mr X’s condition being because of the vaccination.

The Ombudsman found that concerns about the vaccination were not raised at the consultations. She also found that there was no indication that Mr X’s presentations were linked to the vaccination and that even had a link been suspected, it would not have influenced his management. The Ombudsman found that both consultations and treatments were to a reasonable standard. The complaint was not upheld.

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Other decisions involving Cardiff and Vale University Health Board

Reference Date Summary Outcome
PSOW-202602274 22 Jul 2026 Mr A complained that Cardiff and Vale University Health Board failed to respond to the complaint he submitted regarding the … Resolved / Early Resolution
PSOW-202510959 08 Jul 2026 Mr [name redacted] complained that the Health Board had not put matters right following a complaints meeting it held with … Resolved / Early Resolution
PSOW-202600364 22 Jun 2026 Miss C complained about the care that she and her baby received from Cardiff and Vale University Health Board, before, … Resolved / Early Resolution
PSOW-202502000 08 Jun 2026 Mrs B complained about the care and treatment she received from Cardiff and Vale University Health Board. Specifically, the investigation … Not Upheld
PSOW-202600721 19 May 2026 Mrs A complained that she was dissatisfied with Cardiff and Vale University Health Board’s (“the Health Board”) response to her … Resolved / Early Resolution
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