Source · PSOW (Public Services Ombudsman for Wales)

Cardiff and Vale University Health Board

PSOW (Public Services Ombudsman for Wales) Not Upheld Reference PSOW-202104968 Sector Health Category Health Decided 08 December 2022

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Full decision

Mr X was 78 years old, suffered with type 2 diabetes (on insulin), idiopathic pulmonary arterial hypertension, heart failure, previous lung and colon cancers, atrial fibrillation, and osteoarthritis. Mrs X complained about the treatment her late husband, Mr X, received from the family GP on 17 February 2021 and from the OOHGP on 21 February. On 9 February 2021 Mr X was administered the COVID-19 vaccination (“the vaccination”). Mrs X said that Mr X’s vaccination made him unwell and that both GPS ignored her concern about Mr X’s condition being because of the vaccination.

The Ombudsman found that concerns about the vaccination were not raised at the consultations. She also found that there was no indication that Mr X’s presentations were linked to the vaccination and that even had a link been suspected, it would not have influenced his management. The Ombudsman found that both consultations and treatments were to a reasonable standard. The complaint was not upheld.

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Other decisions involving Cardiff and Vale University Health Board

Reference Date Summary Outcome
PSOW-202410002 30 Apr 2026 Ms C complained about the care and treatment provided to her late mother-in-law, Ms D, when she was investigated and … Partly Upheld
PSOW-202502189 23 Apr 2026 The investigation focused on whether Ms A’s waiting time for gallbladder surgery was appropriately managed in line with the Welsh … Partly Upheld
PSOW-202510196 23 Apr 2026 Mr A complained that the Health Board inappropriately submitted three Multi Agency Referral Forms (“MARFs”) to the Council in relation … Resolved / Early Resolution
PSOW-202501454 16 Apr 2026 Mr C complained that Cardiff and Vale University Health Board had not provided him with the mental health care and … Resolved / Early Resolution
PSOW-202509648 15 Apr 2026 Mrs A complained that the Health Board had not responded to all her concerns in its complaint response, and that … Resolved / Early Resolution
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