Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202204297 | Valleys To Coast Housing | Housing | Resolved / Early Resolution | 22 Nov 2022 |
| PSOW-202106204 | Cwm Taf Morgannwg University Health Board | Health | Upheld | 22 Nov 2022 |
| PSOW-202100241 | Betsi Cadwaladr University Health Board | Health | Not Upheld | 22 Nov 2022 |
| PSOW-202204534 | Welsh Ambulance Services NHS Trust | Health | Resolved / Early Resolution | 21 Nov 2022 |
| PSOW-202106781 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 18 Nov 2022 |
| PSOW-202204169 | Vale of Glamorgan Council | Local Government | Resolved / Early Resolution | 18 Nov 2022 |
| PSOW-202203717 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 18 Nov 2022 |
| PSOW-202104749 | Aneurin Bevan University Health Board | Health | Upheld | 18 Nov 2022 |
| PSOW-202203160 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 17 Nov 2022 |
| PSOW-202102905 | Swansea Bay University Health Board | Health | Upheld | 17 Nov 2022 |
| PSOW-202102096 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 17 Nov 2022 |
| PSOW-202203972 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 17 Nov 2022 |
| PSOW-202204018 | Caerphilly County Borough Council | Health | Resolved / Early Resolution | 17 Nov 2022 |
| PSOW-202203909 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 16 Nov 2022 |
| PSOW-202102689 | Pembrokeshire County Council | Local Government | Not Upheld | 16 Nov 2022 |
| PSOW-202204472 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 15 Nov 2022 |
| PSOW-202004792 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Upheld | 15 Nov 2022 |
| PSOW-202203655 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 14 Nov 2022 |
| PSOW-202204132 | Neath Port Talbot Council | Local Government | Resolved / Early Resolution | 14 Nov 2022 |
| PSOW-202204736 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 14 Nov 2022 |
| PSOW-202203741 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 14 Nov 2022 |
| PSOW-202204986 | A Dental Practice | Health | Resolved / Early Resolution | 14 Nov 2022 |
| PSOW-202006031 | Welsh Ambulance Services NHS Trust | Health | Not Upheld | 14 Nov 2022 |
| PSOW-202204019 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 11 Nov 2022 |
| PSOW-202204939 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 11 Nov 2022 |