Mr C complained that Cardiff and Vale University Health Board had failed to adequately address his concerns about the care and treatment provided to his late father.
The Ombudsman found that whilst the Health Board had issued a complaint response it had delayed making further contact with Mr C about his outstanding concerns. She said this caused frustration to Mr C. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to apologise to Mr C and issue a further complaint response within 6 weeks.