Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202206603 Sector Health Category Health Decided 02 February 2023

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Patient safety governance

Full decision

Ms S complained that despite raising concerns about her daughter in June 2022, Betsi Cadwaladr University Health Board failed to provide her with a complaint response.

The Ombudsman concluded that the Health Board failed to communicate an update to Ms S and further failed to comply with its statutory complaints procedure.

As an alternative to an investigation, the Ombudsman sought and gained the Health Boards agreement to apologise for the delays and provide a formal response to Ms S within 30 working days.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference	Date	Summary	Outcome
PSOW-202500998	28 Apr 2026	Ms A complained about the care and treatment provided to her daughter, Miss A, by a GP Practice managed by …	Not Upheld
PSOW-202507000	27 Apr 2026	Ms A complained about the inpatient care and treatment her late grandfather received from Betsi Cadwaladr University Health Board. She …	Resolved / Early Resolution
PSOW-202500274	16 Apr 2026	The investigation into Mrs A’s complaint centred on whether her late son, Mr B, had received appropriate and timely care, …	Not Upheld
PSOW-202510227	15 Apr 2026	Mrs A complained about how Betsi Cadwaladr University Health Board had dealt with 2 referrals for her son, B, to …	Resolved / Early Resolution
PSOW-202510764	09 Apr 2026	Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to …	Resolved / Early Resolution

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