Source · PSOW (Public Services Ombudsman for Wales)

Betsi Cadwaladr University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202206603 Sector Health Category Health Decided 02 February 2023

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Patient safety governance

Full decision

Ms S complained that despite raising concerns about her daughter in June 2022, Betsi Cadwaladr University Health Board failed to provide her with a complaint response.

The Ombudsman concluded that the Health Board failed to communicate an update to Ms S and further failed to comply with its statutory complaints procedure.

As an alternative to an investigation, the Ombudsman sought and gained the Health Boards agreement to apologise for the delays and provide a formal response to Ms S within 30 working days.

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Other decisions involving Betsi Cadwaladr University Health Board

Reference	Date	Summary	Outcome
PSOW-202601587	24 Jul 2026	Ms A complained that she was dissatisfied with Betsi Cadwaladr University Health Board’s response to her complaint about her inpatient …	Resolved / Early Resolution
PSOW-202601648	23 Jul 2026	Mrs A complained that Betsi Cadwaladr University Health Board administered an overdose of morphine to her mother, resulting in her …	Resolved / Early Resolution
PSOW-202504962	23 Jul 2026	Mrs A complained about the management and care provided to her late father, Mr B, at Betsi Cadwaladr University Health …	Not Upheld
PSOW-202504789	30 Jun 2026	Mr B complained about the care and treatment received by his late wife, Mrs B, from the Health Board. The …	Partly Upheld
PSOW-202601887	26 Jun 2026	Mr A complained that the Community Mental Health Team at Betsi Cadwaladr Health Board had failed to provide him with …	Resolved / Early Resolution

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