Source · Ombudsman decisions
PSOW Individual Decisions
3,113 total decisions
854 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–Apr 2026
3,113 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202507700 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 3 Feb 2026 |
| PSOW-202507883 | Cardiff Council | Local Government | Resolved / Early Resolution | 3 Feb 2026 |
| PSOW-202508642 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 3 Feb 2026 |
| PSOW-202506391 | Flintshire County Council | Local Government | Resolved / Early Resolution | 2 Feb 2026 |
| PSOW-202504873 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 2 Feb 2026 |
| PSOW-202506430 | Powys Teaching Health Board | Health | Resolved / Early Resolution | 2 Feb 2026 |
| PSOW-202506755 | Trivallis | Housing | Resolved / Early Resolution | 2 Feb 2026 |
| PSOW-202508719 | Cardiff Council | Local Government | Resolved / Early Resolution | 2 Feb 2026 |
| PSOW-202508201 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 2 Feb 2026 |
| PSOW-202506115 | Welsh Government - North & Mid Wales Trunk Road Agency | Resolved / Early Resolution | 30 Jan 2026 | |
| PSOW-202507736 | Caerphilly County Borough Council | Local Government | Resolved / Early Resolution | 30 Jan 2026 |
| PSOW-202503839 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 29 Jan 2026 |
| PSOW-202507118 | Betsi Cadwaladr University Health Board | Health | Resolved / Early Resolution | 29 Jan 2026 |
| PSOW-202507202 | Cardiff Council | Local Government | Resolved / Early Resolution | 29 Jan 2026 |
| PSOW-202500889 | Aneurin Bevan University Health Board | Health | Upheld | 29 Jan 2026 |
| PSOW-202507839 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 29 Jan 2026 |
| PSOW-202409734 | Cardiff and Vale University Health Board | Health | Not Upheld | 29 Jan 2026 |
| PSOW-202508815 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 28 Jan 2026 |
| PSOW-202505289 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 28 Jan 2026 |
| PSOW-202505472 | Cardiff and Vale University Health Board | Health | Resolved / Early Resolution | 28 Jan 2026 |
| PSOW-202507857 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 28 Jan 2026 |
| PSOW-202508149 | Cardiff Council | Local Government | Resolved / Early Resolution | 28 Jan 2026 |
| PSOW-202501295 | Powys County Council | Local Government | Resolved / Early Resolution | 27 Jan 2026 |
| PSOW-202508489 | Welsh Ambulance Services University NHS Trust | Health | Resolved / Early Resolution | 27 Jan 2026 |
| PSOW-202508526 | Swansea Bay University Health Board | Health | Resolved / Early Resolution | 27 Jan 2026 |