Clinical treatment outside hospital; GP: A GP Practice in the area of Swansea Bay University Health Board Report Date 09/04/2026 Case Against A GP Practice in the area of Swansea Bay University Health Board Subject Clinical treatment outside hospital; GP Case Reference Number 202510403 Outcome Early resolution Mr A complained about the care he received at a GP Practice in the area of Swansea Bay University Health Board. Mr A was dissatisfied with the complaint response provided by the Practice.
The Ombudsman found that the Practice had failed to offer an explanation to the concerns Mr A had raised. She said this caused uncertainty and frustration to Mr A. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Practice’s agreement to offer an apology to Mr A for failing to provide an explanation and to issue a further response within 6 weeks.