Mrs A complained that Betsi Cadwaladr University Health Board failed to fully address the concerns raised in her complaints to it.
The Ombudsman found that the Health Board failed to respond to all the concerns raised within the complaints in its complaint responses. The Ombudsman said this caused frustration and uncertainty for Mrs A. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Health Board’s agreement to provide an apology to Mrs A for not fully addressing her concerns and to issue a further complaint response within 4 weeks.