Source · PSOW (Public Services Ombudsman for Wales)

A GP Practice in the area of Cardiff & Vale University Health Board

PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution Reference PSOW-202510789 Sector Health Category Health Decided 20 April 2026

Full decision

Miss A complained that the Practice failed to respond to the complaint she submitted in October 2025.

The Ombudsman found that the Practice failed to provide Miss A with a complaint response. The Ombudsman said this caused uncertainty and frustration for Miss A and decided to settle the complaint without an investigation.

The Ombudsman sought and gained the Practice’s agreement to, within 2 weeks, provide the complaint response and to offer an apology to Miss A for the delay and explain why this happened.

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Other decisions involving A GP Practice in the area of Cardiff & …

Reference	Date	Summary	Outcome
PSOW-202509891	14 Apr 2026	Mrs A complained about the care and treatment she received from the GP Practice. In particular, Mrs A complained that …	Resolved / Early Resolution
PSOW-202409371	20 Mar 2026	The investigation focused only on whether Mr A’s consultations with the GP Practice clinicians between July 2023 and February 2024 …	Not Upheld
PSOW-202504002	16 Mar 2026	Mrs A’s complaint centred on whether her gallstone management by the GP Practice had been appropriate, given her blood test …	Not Upheld
PSOW-202507697	05 Mar 2026	Miss A complained that the Practice ignored her complaints and reasonable adjustments and did not provide her with a long …	Resolved / Early Resolution
PSOW-202507839	29 Jan 2026	Miss A complained that the Surgery failed to respond to the complaint she submitted to it in October 2025. The …	Resolved / Early Resolution

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