Source · Ombudsman decisions
PSOW Individual Decisions
3,148 total decisions
861 investigated
495 upheld
61% upheld of investigated
Years: Oct 2013–May 2026
3,148 published decisions from the Public Services Ombudsman for Wales. The Public Services Ombudsman for Wales investigates complaints about public bodies in Wales — local authorities, NHS bodies, and the Welsh Government. Source: ombudsman.wales.
Decisions
| Reference | Organisation | Sector | Outcome | Date |
|---|---|---|---|---|
| PSOW-202303449 | Isle of Anglesey County Council | Local Government | Resolved / Early Resolution | 4 Sep 2023 |
| PSOW-202302422 | United Welsh Housing Association | Housing | Resolved / Early Resolution | 1 Sep 2023 |
| PSOW-202206944 | Denbighshire County Council | Local Government | Resolved / Early Resolution | 1 Sep 2023 |
| PSOW-202300236 | Cwm Taf Morgannwg University Health Board | Health | Not Upheld | 1 Sep 2023 |
| PSOW-202301907 | Cardiff Council | Local Government | Resolved / Early Resolution | 1 Sep 2023 |
| PSOW-202201675 | A GP Practice in the area of Aneurin Bevan University Health Board | Health | Not Upheld | 31 Aug 2023 |
| PSOW-202107105 | Betsi Cadwaladr University Health Board | Health | Other | 31 Aug 2023 |
| PSOW-202201796 | Cardiff and Vale University Health Board | Health | Not Upheld | 31 Aug 2023 |
| PSOW-202205543 | Betsi Cadwaladr University Health Board | Health | Other | 31 Aug 2023 |
| PSOW-202302021 | Flintshire County Council | Local Government | Resolved / Early Resolution | 31 Aug 2023 |
| PSOW-202201544 | Aneurin Bevan University Health Board | Health | Not Upheld | 31 Aug 2023 |
| PSOW-202107990 | Cardiff and Vale University Health Board | Health | Other | 30 Aug 2023 |
| PSOW-202003536 | Hywel Dda University Health Board | Health | Upheld | 30 Aug 2023 |
| PSOW-202303257 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 30 Aug 2023 |
| PSOW-202303543 | A GP Practice in the area of Cardiff & Vale University Health Board | Health | Resolved / Early Resolution | 30 Aug 2023 |
| PSOW-202202992 | A GP Practice in the area of Betsi Cadwaladr University Health Board | Health | Not Upheld | 29 Aug 2023 |
| PSOW-202202972 | Betsi Cadwaladr University Health Board | Health | Upheld | 29 Aug 2023 |
| PSOW-202202251 | Betsi Cadwaladr University Health Board | Health | Upheld | 24 Aug 2023 |
| PSOW-202204616 | Bridgend County Borough Council | Local Government | Not Upheld | 24 Aug 2023 |
| PSOW-202303012 | Hywel Dda University Health Board | Health | Resolved / Early Resolution | 24 Aug 2023 |
| PSOW-202303590 | Cwm Taf Morgannwg University Health Board | Health | Resolved / Early Resolution | 24 Aug 2023 |
| PSOW-202303344 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 23 Aug 2023 |
| PSOW-202303325 | Aneurin Bevan University Health Board | Health | Resolved / Early Resolution | 22 Aug 2023 |
| PSOW-202303510 | Carmarthenshire County Council | Local Government | Resolved / Early Resolution | 22 Aug 2023 |
| PSOW-202206628 | Cardiff and Vale University Health Board | Health | Not Upheld | 21 Aug 2023 |