Mr B complained that Rhondda Cynon Taf County Council had not responded to his complaint about an uneven and broken surface along one of the Council’s cycling and walking routes.
The Ombudsman found that while the Council was not responsible for the section of the route complained about it had not informed Mr B of this, or that it had referred the matter to the body responsible.
The Ombudsman contacted the Council and in resolution of Mr B’s complaint it agreed to, within 20 working days, write an apology letter for not keeping him updated. The Ombudsman considered this to be an appropriate resolution and did not investigate.