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Ms G complained that Carmarthenshire County Council failed to respond to her complaint about historical abuse.
The Ombudsman found that the Council failed to log Ms G’s concerns as a complaint. She said that this caused frustration and uncertainty to Ms G. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Ms with an apology and explanation for the failure and to issue a complaint response within 5 weeks.
| Reference | Date | Summary | Outcome |
|---|---|---|---|
| PSOW-202509170 | 24 Apr 2026 | Mrs C complained about the care that Carmarthenshire County Council provided to her children, who are in foster care. She … | Resolved / Early Resolution |
| PSOW-202406493 | 23 Mar 2026 | We investigated Mrs A’s complaint about whether the Council adhered to the appropriate guidelines, regulations and associated code of practice … | Partly Upheld |
| PSOW-202510295 | 17 Mar 2026 | Mrs B complained that Carmarthenshire County Council failed to adequately address her complaint about damp and large cracks in her … | Resolved / Early Resolution |
| PSOW-202510374 | 11 Mar 2026 | Mr H complained about the quality of his daughter’s swimming lessons and a failure by Carmarthenshire County Council to respond … | Resolved / Early Resolution |
| PSOW-202506194 | 01 Dec 2025 | Mr A complained that Carmarthenshire County Council had failed to fully respond to his Social Services complaints. The Ombudsman found … | Resolved / Early Resolution |